DO NOT DO BUSINESS WITH THIS COMPANY!!! THEY WILL PURPOSELY SHARPEN YOUR SKATES YOU CHOOSE TO PURCHASE SO YOU CAN'T RETURN THEM... EVEN THOUGH IT DOESN'T STATE ANYWHERE IN THEIR RETURN POLICY THAT YOUR UNUSED SHARPEN SKATES ARE NOT RETURNABLE AND YOU WILL ONLY GET STORE CREDIT... IF YOUR LUCKY!! I NOW GET TO ENJOY $500 ON A GIFT CARD THAT I WILL NEVER USED DUE TO THE FACT IM MOVING BACK TO TEXAS.... SO NO REFUND ISSUED AND THEY STILL GET TO KEEP MY MONEY!!!
STAY AWAY FROM THIS COMPANY!
I purchase skates when I moved back up here from Texas in the beginning of the year. The type of person I am I like to purchase quality Items that last me a long-time vs purchasing a cheaper item that isn't going to last me.. Well, I never got a chance to use the skates.. So, I recently called customer service line at 866-787-3462 to see if it was going to be an issue returning $500 skates I never used. They stated no that would not be an issue, you will get a full refund. I then called back and asked if I no longer have that debit card, is it going to be an issue getting a refund if I got a new debit card but same account... They then stated no, it will go back to the same account. Perfect I said. Well... I go to the store and the gentleman states he won't be able to do anything besides put the money on a store credit because the skates had been sharpened.... I said yes, you guys sharpened them.. (Which I never was even asked, they just did..). Apparently because they were sharpened, I can only get store credit and keep in mind I never used them... The guy at the store seemed to be in a bad mood and didn't even want to help me... He said call customer service if they told you that you could get a full refund on unused skates that were sharpened, and they can do a "blind transfer" from the gift card to your debit card... I said ok... I call customer service and they stated that they have no idea what a "blind transfer" is and that they can't help me.
BELOW IS THE RETURN GUIDELINES.....
WAS THE ITEM IN THE ORIGINAL PACKAGING? YES
DID THE ITEM SHOW SCUFFS, STAINS, DIRT OR OTHER MARKS THAT WOULD INDICATE USE? NO
STILL IN THE SAME CONDITION IN WHICH IT WAS PURCHASED? YES!!! THE EXACT SAME CONDITION OF WHEN I STEP FOOT OUT OF THE STORE!!!!
Return Guidelines:
* Unused Items
* Unused items have an unlimited returns window. For a product to be considered unused, it must:
* Be in its original packaging
* Show no scuffs, stains, dirt, or other marks that would indicate use
* Still be in the same condition in which it was purchased
* Custom merchandise of any kind cannot be returned.
NO WHERE IN YOUR RETURN GUIDELINES DOES IT STATE IF THE STORE SHARPENS YOUR SCATES, THEY ARE NO LONGER VAILD FOR A RETURN.....
I NEED SOME ANSWERS BECAUSE YOUR SUPERVISOR CLEARLY DIDN'T CARE TO HELP ASSIST ME AND JUST WANTED TO GO BACK AND FORTH....
All I want is my funds refunded... Clearly, I won't be able to use a $500 gift card to pure hockey in Texas for any reasons which I'm moving back to... I'm receiving conflicting information and its very clear that I fall directly under the return guidelines. I don't want to take this any further than it needs to go... Please just advise me how I can proceed to get my refund off these gift cards. Thank you. read more