This has been a horrible experience! I hired Pure Hardscapes to build a paver driveway at my new construction home in Naples. I first paid the owner Chance Howard a 50% deposit. Then when it was time to move forward with the project he wanted me to pay not only the balance but more than the contracted amount before he ordered the materials. I was between a rock and a hard place so I did so. Chance then ordered only 60% of the material. He then sent a crew to install it and when the crew disappeared he told me the guy was deported. Then fast forward 9 months later after doing absolutely nothing. he finally ordered some more material and again it wasn't enough and the driveway is 30 feet short from reaching the garage. Additionally, the walkway hasn't been done either. So 1 year after Mr. Howard started I have 80% of the work done, 120% of the contracted price paid, and the following problems: 1. Oil stains all over the pavers from the private delivery service he used to pick up and deliver the pavers. Obviously he is too cheap to use the delivery service of the paver supplier! 2 months later after a half dozen requests to fix the problem, the oil stains remain! 2. The Driveway is not plumb with the street. Therefore it is severely crooked where the entrance gate goes which is very noticeable. 3. The crew he sent out covered one of my sprinkler heads without mentioning it to me and now the pavers are separating. 4. All of the waste, pallets, pavers, garbage bags, sand with weeds growing out of it, is still sitting on my property 1 year later. So everyone knows, Chance does not return text messages and when you do finally track him down he pacifies you with sweet talk and turns the situation around on you as if you've done something wrong. I have warned Mr. Howard a half dozen times that I was going to post this review if he doesn't fix these issues and complete the project. Now I am done warning him! This is totally unprofessional! I want my driveway and walkway completed, the deficiencies fixed, the oil removed or the pavers replaced, the sprinkler head moved and the driveway fixed, and the garbage removed from my property now! PS: Amazingly Mr. Howard had the unadulterated audacity to post a response stating that I used "vulgar language, personal attacks, and threats against his staff"! This is how brazen a con artist he is! The facts are I have waited patiently for over one year for him to do the work that he made me pay for in advance for and the attached pictures depict exactly what I am left with. Chance has texted back, only after weeks of trying to reach him, stating he will take care of these problems. He then dissapears until I text him over and over once again! This shows you the ethics and quality of workmanship you will receive if you attempt to do business with Chance Howard of Pure Hardscapes! read more

See all

complete joke of an operation; chance doesn't tell the truth; delays and shoddy work. have been told I'd have a refund sent for five months plus and till zilch. stay far away read more

The crew at Pure Hardscapes did a great job on our back patio. They thoroughly communicated throughout the project and the final result is way beyond what we imagined, we would have never guessed this was possible for our backyard. I highly recommend Pure Hardscapes to my neighbors and I recommend anyone to work with this team, they are great! read more