what a great experience dealing with jeff and his staff.they sent us in the right direction to have…read moreare well water tested and jeff read the results and told us are water was drinkable.thank you jeff.Also a big thank you to Kevin from Herot. Kevin was very knowledgeable and great technician.

We just had Herot install our water softener and iron breaker equipment and from beginning to end…read morethey've been a pleasure to work with. It's a family run business and you feel like you're working with friends. Very professional and they will go out of their way to make you happy. The equipment they install is top notch and they won't try to sell you things you don't need. We could not be happier and will be lifelong customers.

Some time ago I called Luke Weidman to service my heater for the winter (he has done it before). I…read moremade an appointment for to day Thursday October 24 and requested morning. Yesterday I called office to confirm. Julie sent me a text confirming appointment with Alex for between 8 and 10 am. no one ever showed up or called. I called at 1:30 and inquired to answering machine. I have received no response or explanation. This is the second time in a year that this has happened. I am very disappointed and upset as I have trusted this company. BarbaraNiesenbaum * bniesenbaum@comcast.net

SUCH GREAT WORK SUCH FRIENDLY WORKERS…read moreI hired this company to redo my heat. This man Andrew came out with someone else and they got it done in a DAY. I LOVEDDDD Andrew extremely helpful and efficient will definitely be contacting this company again and asking for ANDREW!!!!

Unreliable company. Roots came to my home to provide a proposal, scheduled the work but failed to…read moreappear as scheduled. 30 minutes after the appointment time, I called to inquire and was promised a call-back, which never came. I placed a second call and was told the appointment never made it into their schedule. Rob

Such a Aweosme group of guys, came and got the job done fast , they also cleaned up well. Thank youread more

EPA Water are knowledgable, friendly and not out to sell you a load of new equipment that you don't…read moreneed. They have always been considerate and kind, from being habitually early for appointments to wearing masks and booties to [revent sharing germs with us to bring patient and kind to our sweet English Bulldog who wasn't always sure about strangers, and particularly strange men being in the house. Mark has kindness and patience in spades and Tula (the aforementioned Bulldog) adored him. Likewise, he is patient and great at explaining complex topics to humans and appreciates questions in the way that those truly knowleddgable do (and sales guys in disguise don't!). Mark's arrival to carry out our regular maintenance/service calls are like an old friend coming to visit and we always enjoy catching up with him. A+ humans, the folks at EPA Water (you, too, MaryBeth!).

I highly recommend EPA Water Consultants. Let me repeat that, I highly recommend EPA Water…read moreConsultants. My wife and I have been using EPA for 6 years. They are always on time, efficient, knowledgeable, clean, friendly, and instructive. If every vendor / managed service / maintenance org / services company operated like EPA Water Consultants operates....wow, everything would be better.

We were his customer for 14 years. He always did a stellar job, polite, clean, smart. We felt…read morereally lucky to have him, and I recommended him to others. We recently needed repair of work he had done, but he didn't return several calls for over a month. I was worried he was ill or something! His wife finally called me back and yelled at me for trying to steal from them. Never called us, wrote us, or tried to figure out what happened but accused me of cheating them. I had gone to the plumbing store and charged something to his account, because he was going to install it and would bill me labor & parts. Apparently, that was "proof" ...and was reason to rip me up and down. So you don't know me, but take that story and decide for yourself.

Steve has been our plumber for about 10 years and it was a happy day when he was recommended to us…read more We had gone through some mediocre plumbers before we found Steve. There has never been a plumbing issue he hasn't solved for us. He has installed an On Demand Hot Water System in our addition as well as replaced old fixtures . When we have needed him quickly, he has been there for us and over the years has done all sorts of repairs to perfection. As an added bonus ,he is a nice guy. I have recommended to friends and relatives and will continue to do so. He is a five star plumber.

I would like to write a glowing review of the serviced I received from this company. The initial…read morephone call was very helpful concerning my concerns about my hot water heater and the services that I would need. Tom and Vince showed up at my house and took the time to explain what was wrong with my unit and what needed to be fixed. They also educated me on why I did not need to fix other items I thought were a problem. They kept me informed about their findings and what they were doing. They also gave me a timeline of maintenance I should do in the future. I appreciate the time they spent talking to me.

Joe answered the phone when I called Russo, and I explained that my water heater was shot and under…read morefactory. Joe called his supplier and a couple of Russo's plumbers working in the field. Within minutes, Joe found my replacement water heater, covered by my warranty, and had a guy ready to show up the very next morning. Amazing service. The next morning, Jared showed up early, replaced the water heater and took out the old on. He did a great job. Hassle free and I was on charge for labor which was very reasonable. Highly recommended.

Don't be fooled; ServiceMark is Horizon. And I mourn the day that happened. ServiceMark was a…read moreresponsive medium sized outfit with a good crew of techs, a great service contract, and a responsiveness Horizon probably laughs at. Don't be fooled,this isn't ServiceMark anymore.

Update: A customer relation manager from the company called me and provided me a resolution which I…read moreagreed to. It was a quick response. So I upgraded my review to 3 stars. As I mentioned in my original post, this was my fault too since they did provide price up front. Will I choose them to do my job next time? Maybe. However I would definitely do some research first if time permits. The new heater is really quiet and I am happy about that. Another point I want to raise is that the plumber did a good job on installation but not the clean-up part. My wife and I spent almost an hour to clean up staircase and basement last night and we also found out there was some new dents on stairs. Below is my original review: _____________________ I felt like I got ripped off today. Water heater was leaking so I called ServiceMark since they installed for old owner and left a phone number on the old tank. They charged me $4663. I was in a desperate mood and was in and out of teleconference so I didn't do any research(totally my own fault). Now I have time and did some research and called some plumbers for quotes. The number was substantially low. I felt stupid and got robbed. I gave them 2 stars not 1 star because the plumber seems nice so I guess it's their company policy to rip off customer. I was going to ask them to install another tank for my investment property now I don't think it will happen. Won't do any business with them again!

Last year, they came to replace the sewer line in our house. Despite specific contractual language,…read morethe did not complete the repair, which has caused us to dig up our line again. In addition, they work was shotty and amateurish, not putting things on proper grading. Stay far, far away from this company

Terrible customer service. They refuse to take responsibility after breaking off part of my curb…read morewhile working on my neighbors house. While fixing an issue at my neighbors across the street they drive their equipment over my curb and sidewalk. When I called and let them know they told me that they spoke with the workers who never even came over to my house. They said it was not them. I told them that I had ring doorbell footage of them breaking it. They have since given me the run around. I can't get anyone to assist me. I am told a manager will call me that was over a month ago. Do not use this company if you are looking for a company with values.