As I write this I am livid! I have been a customer for many years. Prior to my relocating across…read morecountry, I was obsessed with this place. I have spent many thousands of dollars since my first visit! back in the day when Brooke was working in southington the two were an unstoppable business. When I relocated back to the east coast my first call was to 180 Renu. to my surprise, the business had exploded and there were new locations and staff. Christina worked very hard and rightfully so, opened up new businesses.
Due to timing and availability I haven been to all locations since. When I had my appointment in the Middlebury CT office, I was not impressed with the staff. The young woman behind the counter did not smile, or remotely come accRoss friendly or welcoming. I was barely in the door and she rushed me in the back. The Nurse practitioner there rushed me just as much, barely speaking to me pri to injecting me. It was only when done she very fakely said " so what do you do, blah blah". literally as she walked me to the front to leave. It was so rushed I said " what time do you guys close", thinking that I was causing her to be late for something. Well, I wasn't. Clearly she wanted to leave and made me feel exactly that way.
I never said anything because I give people the bene of the doubt. Maybe a bad day? No. I saw the same
Front office girl in southington and again tried to politely say hello, how are you. Only again to be met with an unwelcoming stare.
The Newington office was fantastic all around. I wish I could remember the PA in front desk, girls name because they were both awesome! Very friendly, very professional, very welcoming.
Here's where I am extremely upset and unhappy. I was enrolled in the monthly club and for the better part of the last year there were no issues. Now, the fact that I had a large large, some of money stolen out of my account., Is no fault of theirs clearly. About six weeks ago maybe longer I was told by one of the girls at the front desk in Southington that due to the full amount, not being able to be successfully deducted, that I was going to be charged full price With no etc., etc. Now I get it, it's a business, and obviously being a faithful, client that has referred many people and spent thousands and thousands of dollars Apparently does not make a difference in being lenient while I am going through personal issues with my bank and getting the finances cleared up due to the theft. I get that it's a business. But I will this, not only did I hear it from the girl on the phone before I got there, but then one of the women at the front desk, I grossly over apologized for the inconvenience that actually only affects me as the customer, paid full price and moved on. Now, I just finally had a chance to go through my old email account and saw email after email after email basically being seven days apart from each other stating that "if I did not figure out the automatic withdrawal situation that I needed to give them a" CREDIT CARD" in all caps or I would lose my discount and be charged full price! "thanks for understanding
The read exactly the way her shitty attitude intended them to . The problem with this is, you already told me this a month and a half ago "multiple times. So when I walked out, we were all under the understanding that I was no longer in the monthly discount club by having the automatic withdrawals, yet I'm still getting these distastefully written emails That most certainly came across as if they were yelling, and being disrespectful. They were also repeated every seven days until 8 July. Now, I would never, ever say that Christina is not fantastic at what she does, because she is. We all know that you are only as good as your office staff, regardless of you have following your name and signature. I myself have been in healthcare For many, many years, and if anybody ever spoke to a customer the way that I've been spoken to previously let alone those distastefully and disrespectfully written emails,, people's heads would roll! I don't know who this young lady named Jordan thinks she is, but she needs a serious fucking attitude adjustment, and in my opinion should be let go. But the damage is done with me. I never ever give people a reason to speak to me the way that she did via email or over the phone., And I sure as hell I am not going to allow that to happen again! It saddens me greatly that and almost decades worth of business is now worthless, and I am certain that the owner Christina will not be happy regarding these situations, but that unfortunately is not my job to be concerned about. I was a very loyal and faithful customer that is now lost due to some pretty shitty office staff! Again, I do not want these to throughout all locations and employees, that simply would not be fair. I do, however, want people to be aware of my very unfortunate circumstances. When paying for high dollar services, NO one should be made to feel the way I have
