I thought that the workouts were great, but as a young college student with little experience as to how people can scam you I was taken advantage of.
I originally had an 8 class pack membership for 99 dollars that auto renewed monthly. I wanted to try the unlimited intro month. When signing up for this intro month, I was told it was 99 dollars and would only last a month. After trying to sign up for classes, the app would not let me sign up. I then called pure barre where Heather pulled up my account and told me that the unlimited intro month is 150 and that's why it wasn't letting me sign up. I told her okay although I was confused because I signed the contract for 99 dollars and they pulled 150 out of my account. I was then able to sign up. They stole $50 from me. That was scam number one.
The difference between a class pack membership and an unlimited membership is that when you cancel or no show a class with the class pack membership, you just lose a credit. With the unlimited membership, you get charged $20 for a no show and $15 for a late cancel. I was aware of this while I had my unlimited intro month. I was also told that the unlimited intro month would only last one month and after that month my 8 class pack would auto renew. On June first, my 8 class pack auto renewed and 99 dollars was pulled from my account. I am then under the impression that the credits from my previous unlimited month are gone because I was told they do not roll over. With this assumption I am under the impression that when I late cancel or no show my classes I won't be charged but instead I will lose a credit. That assumption was wrong. I was charged multiple times losing around $95. I went off what my contracts stated and the dates that I had signed up and the date that the unlimited class pack should have ended. This was scam number two.
I gave them a 30 day notice of cancellation and they proceeded to charge me on 6/30 for another 8 class pack. 99 dollars was stolen from me. That was scam number three.
After I told the owner about what had happened she originally only offered me a free month, but I did not take it because I was moving. I told her this and she proceeded to refund me $99, even though I was wrongfully charged for a total of $244.
I do not recommend this gym because the instructors have clearly not received enough training on the contracts and the system they use to charge their members. Also, the owner refused to explain the charges to me. If there is some reason that makes sense as to why I was overcharged than it should be easily explainable. Please be careful. read more