I was a paying member for about a year and a half, and just raved about pure barre; especially this location. I had so much trouble losing the covid weight and tried everything to get back into shape. I took a foundations class and just fell in love with the movements and it became my church!
However, a few weeks ago, I injured my finger taking a define class (pure barre with cardio and weight training), and split my finger open on the sharp part of the actual bar. There was no apologies or any kindness, "How is your finger:" Is there anything we can do?" It just seemed like they were indicating since I lost so much weigh and was weak that it was my fault; perhaps that had something to do with it, but the way I was treated was inhumanly. Granted, they did give me a free medical freeze, etc. but I think it was to cover their own hind.''
As with any business, I wanted to keep them updated and went into the studio to get WATER, and just got chewed out by the manager stating my presence was bad for business and that I was driving new members and members away. It wasn't like I was standing in front of the business with a cardboard sign begging people to go in because they would get injured. It was ridiculous. Mind you, this is coming from the owner RANDI MAKIN.
If I were to have a business that served clients and paying members, it wouldn't be in my worst nightmare I would shun anyone away. I believe in customer service and think that if you treat customers/ members well, word will get out that they would want to join, or at least enjoy the experience with you. I have brought in several friends and they just loved it, but now I would recommend anyone to not even think about joining the Tanasbourne location. I was awestruck by the owners response, just not even being a bit concerned about me, a PAYING MEMBER'S well-being or taking any responsibility and blaming the accident on me. I immediately sent out an email stating my dissatisfaction with the response to Randi's txt (yes, it eas all in a text mind you), and basically asked for any kind of kindness as to the state of my finger. They never offered me any kindness and therefore canceled my membership immediately. The only response I received was "So sad to see you go." I was stunned! Next steps are to contact corporate because I have done all I can do to complain about the ridiculous text.
I am in no way try on to drive business away from PB, and maybe all the locations are the same, business, not member focused, but do not go to the Tannasborne location. They didn't even offer to pay my medical bills. The text totally confused me and left me feeling angry and resentful, so I waited a day, just to get any type of recognition or response and I got peanuts. read more