NOTE: This business does not offer a satisfaction guarantee, and requests a down payment for quoted…read moreflat rate. Hourly rate is $100/hour.
So. I used the Yelp app to request quotes for a deep, *deep* cleaning. These people are the only business that responded. I was concerned about the several one-star reviews, but was assured by the people with whom I spoke that there were better reviews *that Yelp was for some reason hiding.* I guess that should have been my first clue.
The form I submitted requested detailed cleaning, windows inside and out, carpet cleaning, refrigerator and oven -- *everything.* I'm injured; I can't do this stuff. My husband works his ass off. We needed help. I was assured all requests would be met, and that we would have the cleaning team from first thing in the morning to five o'clock. I was quoted a flat rate of $460, with a $200 deposit that I willingly provided. I was not given any further information, other than an appointment confirmation.
The team -- a couple of nice college-age girls -- arrived after ten AM. I had stated that, being chemically sensitive and wanting only green products used in my home, I would provide all cleaners. (I also have a great vacuum and carpet cleaner.) They brought their own, and used them. They also didn't seem to understand the proper way to clean: start at the top, getting dust and cobwebs and light fixtures, and work down... so falling dust can be cleaned later. I mentioned this twice. They ignored me.
When I asked them about it, I discovered a whole lot of other stuff: Windows were not on their list. Neither was carpet cleaning. Neither was the fridge, unless I'd emptied it first... which I was not told about. Neither were walls -- including food splatter from cooking. I don't think these nice girls were taught how to clean. I don't blame them. *Their bosses failed them, and LIED to me.*
SO! Now I have the joy of getting my $200 back. I will pay them for two hours of their time... no more. Because they have my credit card, I had to cancel the card and request a new one -- I distrust them that much. I am waiting for a call from their manager.
Becht -- you got nothing to be proud about.
**UPDATE**
Apparently, two hours of superficial, poorly-done cleaning is worth $250. I asked about an hourly rate; I was told they don't charge hourly. So, although the owner wanted to "make it right," that doesn't include refunding me my money. So I will need to file a fraud report through my bank to get a partial refund. Joy.
Also: Discovered that the team shattered my nail brush, threw it out, then took only that bag of trash out. They didn't tell me about it. So this amounts to hiding it.
**Update**
Nope. The first the business heard about the problems was when the team called in. They were supposed to hand the phone to me afterwards, but said the manager had an appointment and would call me. I wrote the review while waiting, because I was still mad, and I dismissed the team after looking at the shoddy superficial job they did cleaning. This is not the deep clean I was quoted for.
And yes, I seriously object to those rates, which equate to what I was paid as a veterinarian.
