I used to love these guys. I even drive 30+ minutes to go there over some of their competitors…read more Until this last experience. I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit. I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?". I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back. Rod single-handedly killed a once loyal customer. --- Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.

I'm disappointed with my last couple visits. They used to do a pretty good job but earlier this…read moreweek I went to get the car cleaned up before vacation. I purchased the Works+ package. I get home 25 minutes away, open the hatch and the back wasn't even vacuumed, back seat wasn't wiped down. I can be understanding if it was real busy but it wasn't. That means that the people who checked me in and are supposed to do the vacuuming and the people who dry the car and wash the interior windows missed it too. When you pay over $30 for a wash you expect better and I should be able to have confidence it would be done correctly. Almost all the workers were kids maybe there needs to be more supervision. Maybe I'll have to start going to PDQ.

I'm new to the area. So far I've used the touch free wash and the soft touch. Both did an excellent…read morejob on my SUV. The attendant who was on duty was very courteous and helpful. They are open at night when most car washes are not. I may have to buy a unlimited membership.

When the guy that owned it before Covid was always there this place was the best. I have had the…read moreultimate car wash with gate privilege since before covid. I had to show that owner I was capable of pulling up into the touch wash safely to get my pass. Since the new owner took over I no longer have privilege to use the touch wash I pay a subscription fee for. In fact, it is now closed most of the time. This is even during business and weekend daytime hours. So I am being forced to use the lesser wash almost every time. They also stopped stocking the vacuum tokens. I am supposed to get one per week. Most of the vacuums don't work, but aren't labeled, so if you do want to use vacuums you can lose money finding out they don't work and no way to get money back. If something doesn't change this month I am canceling my subscription and going to one of the new, state of the art car washes that actually are maintained. Employees have told me the owner now doesn't care that things don't work.

they are close my apartment and big washing maching and dryers and reasonable and friendlyread more

This place is by far the cleanest and most friendly place I've ever been to. They are constantly…read morecleaning. Anything goes wrong they fix the problem immediately. I would recommend this place to anyone.

Worked with Dave and Tyas on the purchase of a 2025 Ford F150 Tremor. We drove 3 hours to visit…read moreTML and it was a busy Saturday morning for them with many people shopping their excellent selection of quality vehicles. Dave and Tyas were both very honest and forthcoming on our current vehicle and the vehicle we were looking to purchase. They made time for us and made us feel like we were friends and the truck purchase was just a topic we were discussing. Appreciate the entire shopping/negotiating/purchasing experience with the TML Team and would recommend to anyone that wants a good quality vehicle, it's worth the drive. We'll definitely shop there again the next time we're in the market for a vehicle. Thanks guys!! We love our Tremor!

I bought a 2024 subaru ascent from them and they were fully honest about what the car had. which…read morewas a minor dent that isn't noticeable. but throughout the whole process they made me feel comfortable like if we were old friends meeting again.

This is a wonderful car wash. Reasonable prices and my car is always nice and clean…read more They do have vacuums and if you need air fresheners, extra towels or products to wipe down your interior that is also available for a small price. Dollar to coin machine is also on site. This property is very well maintained on a daily basis Open 24/7. Shining up my car now.

Car looks like crap. Only dirty water came out. No soap. Clear coat protector looked like oily…read morewater. Never again.

I had such an amazing experience here. First, they were able to get me in quickly which was…read moreimportant based on my situation. Next they took a considerable amount of time evaluating my vehicle which I had purchased from a family member the day before and the interior was a hot mess. They explained pricing models and how long they would take and what the expected outcomes of each would be. I really appreciated their candor and taking the time to fully understand the situation I was in. They obviously care about their work and customer experience. Highly recommend!

Matt did a fantastic job on my Jeep. The paint had swirls from being 20 years old and by the time…read morehe was done it looked better than the day it rolled off the line. I highly recommend total package detailing.

Met the owner one night while out for dinner and learned he had remodeled and reopened the dump…read morethat was Chuck's on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay. The next day I took my wife's car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didn't try to sell me new brakes on all four wheels, which they really could have and I wouldn't have known the difference. And the price was decent. I will definitely be going back.

I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

Had an issue with my vehicle and they called with an explanation of what was critical and what…read morecould wait. Repairs done before requested time and for less than what the estimate was. Highly Recommend.

Over the years, I have used auto aces multiple times for multiple cars. I find them to be a bit…read moremore expensive than other mechanics in the area, but I use them because they are close to home. I needed a repair done, and called over a week in advance and spoke with Cheyenne. She said that my vehicle would be done for sure in one day so we made an appointment for the following week. So, I dropped my car off the night before to have to looked at right in the morning. I got a call at 8am that they looked at my car, and this is what it needed and would be done later in the day. I called back at 5:15pm, and the guy that answered the phone told me it wasn't ready yet. I asked him when he thought it would be ready, and he instantly got an attitude with me. I don't think my question was unreasonable nor did it get angry that it wasn't ready. He starts rattling off everything they did, and what they still needed to do. I'm not unintelligent when it comes to car repairs, and I know what they needed to do should have taken 4 hours tops. Why they had my car all day and then get mad when I ask a question was really weird. He then told me my car would be ready in the morning- even though I was told twice it would be done the same day, whatever I had the next day off anyway. Later in the evening Cheyenne calls me to tell me that my car is ready. So we went to pick it up, and at least it came in under budget. I always find her very pleasant and knowledgeable to work with. The guy however, was a world class asshole. Based upon that interaction alone, I won't bring my own car here anymore, but others in my household probably will. When you are shelling out a few grand for a repair, you kind of expect to at least get a phone call if they are running behind in the repair time. And they damn well better be nice when you call for an update!