"Cam" and his feathered friend "Rio" who was happily sitting on Cams shoulder:) were beyond…read morehelpful! I had so so many questions about 2 recently rescued reptiles and Cam was absolutely AMAZING! He wasn't just a salesman trying to sell me a ton of stuff I didnt need, he was knowledgeable and personable and "Rio" made the interaction even better! The store was clean and I purchased moss to assist with humidity at a price that was comparable to online prices. THANK YOU so very much for your time and just being sweet! Ill be back for sure!

The guys there were really friendly and helpful. They didn't have everything I wanted but offered…read moreto order it in for me. They have a very nice seThey had a new shipment come in while I was there. They unboxed a new Glofish species that I hadn't seen or heard of before today. I won't spoil the surprise, but It was gorgeous!

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

Staff is so nice and they do an excellent job. My dog is very anxious but they are so patient with…read moreher.

I stand by my last review .. We are now ordering 4 cases of our canned dog food here, each month…read more It took them 4 or 5 days to get it delivered to the store, if it is not in stock. No extra charge! What a great store. I hope more people go here. They price match as well. Shop local. They will ship too, if they do not have it in stock they will order it, and match prices. Thats a wow. They send coupon in the mail. Dogs like to go there too. Give them a chance. Its a really cute pet store with a grooming station that we did try and liked. It was our third time there. Always a pleasure.

I love this store. It is always clean, well stocked and easy to navigate. All of the personnel are…read moreprofessional, educated and friendly. I stopped wasting my time and money at Petsmart and Amazon because they price match. Even the newest member was well trained and knowledgeable. I love supporting my local stores.

This was Our first time to shop at the Salem Pet Supplies Plus. The store was very clean and had…read morethe products we were looking for. The lady who checked us out was very informative and very nice. She even gave our Muiltpooh a cookie which he loved!!

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

I was told that Franklin Road PetSmart Grooming was better than Valley View, so I decided to try…read more I started off with Ashley H., and she did a good job. We had no major issues with communication and skill of grooming. I used her several times. Appointments were filled up quick. I had an appointment on Father's Day, since she was scheduled. Well, she called in sick a few hours prior to my appointment... unknown if really sick or not, but I could've made an appointment with other groomers, and I was disappointed. Then I made appointment with Kim J., and bad vibes immediately with ways that she communicated. She's from Northern Va... Let me say, that I have used many groomers before, and they always treat my pack kindly and gently. First off, the "helper" took my boy's harness and leash off, and gave back to me. THEN, the helper put a noose around my pup's neck and drug him back in the back room, like she was herding a head of wild cattle. I was furious, and I felt like taking my boy home and forget this groom, and even pay the cancel charge. It would've been worth it. Well he got in the back room, and copped an attitude. Who wouldn't??? So, when I got the bill, I had an up-charge of an extra $10, due to the fact my boy tried to bite her. The extra $10 was worth it, because they should've treated my boy better. Again, when they were bringing my baby back to me, they had the noose tight around his body. I voiced my anger in them not using the harness and leash, and the Northern VA "person" argued with me saying the noose was not around his neck. Well, the first time it was. When I was leaving, I apologized to my precious for bringing him to PetSmart, Franklin Road in the first place. I will not be using them no more. The groom was okay, but they do not handle my pack like they need to be treated.

They refused to give our pit bull a bath because they didn't want to work and was very rude to usread more

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

It had been a while since I bought my cat a new collar. It was time for a replacement for her. And…read moreit doesn't hurt to get some serotonin while looking the the adoptable pets here. Came in and went right to the cat collar section. I have to say that this store did not have a huge selection at the time of my visit. It looked like this was the only section of the store that wasn't restocked. That didn't deter me however. I did end up finding a collar for her and decided to mill around the store. This stop was in conjunction with another to kill some time. I wanted to see all the animals they had in store and stop and check out the cats. Customer service was decent. I only interacted with staff during check out. It was a quick transaction as I had only one item.

Poor customer service. Poor quality products. They don't stand behind their products or their loyal…read morecustomers. Don't go there.

there are no words to tell how they did amazing job on my dogs!!!!!…read moreI would give 50 STARS if I could!!!! Thank you Blair

So... Our Biscuits & Bubbles experience was terrible. I mean absolutely terrible. She smells better…read moreand her nails were trimmed, but they did not trim her fur at all. I paid for the service and tipped before I saw her. I really wish I would have waited. There is no after picture because she looks the exact same. The cashier told me that because Gin was afraid of the shaver that the groomer cut her with scissors. I wish they would have called me to tell me that before they even trimmed her at all. I would have come and got her and taken her somewhere else. They may have trimmed a centimeter off of her. Her paws are still fully covered in fur. She is shedding worse than she was before I took her. $60 wasted. She's a 25 lb miniature border collie. She's not that hard to control. Her fur is very close to 3 inches long on her entire body except for her head and her paws. Her undercoat is still gritty. It does not look like they brushed her out at all. Like I usually do not complain about things like this but that was the worst service I've ever received from a groomer.