Girl at counter was to busy talking about her personal life and her terrible hours at work to acknowledge us coming into store. As we continued to browse for puppies and asked to see one she rudely said "only if you're serious about purchasing" I'm not a salesman by any means but very weak sales pitch and drove me and my wife out of store immediately. Will not even be considering this store. Please train your employees to care. Thank you. read more

Just got my puppy (Boston terrier) a few days ago from here and she has been the absolute sweetest dream come true. She was checked out by my vet, and is completely healthy. She came with 2 rounds of shots already and all of her papers. The staff was great too and I was able to tell that that really love their puppies. The only negative is that they are located in a mall. So if you're doing your back to school shopping, stay away or you will be tempted to bring one of these angels home with you just like I did! read more

Puppy Avenue - Boston terrier puppy - Pet Adoption Near Me - Jacksonville, Florida

Purchased a Cockapoo female puppy 4 months ago and we are so thankful to Puppy Avenue to introducing us to such a lovable and playful addition to our family. The purchase was simple, and they even dropped the price. This will be our first stop when it's time for puppy #2. read more

I spent a year actively looking for a new dog after my chihuahua died. His brother was lonely and needed a new friend. I tried to find a dog a the Humane Society but they have a lot of big dogs that deserve a home with a huge yard. I visited the Puppy Avenue to browse in the past. This time was I saw my a pug with a lot of spunk and she was friendly. The staff was chill and helpful. It's been over a year and fortunately my pug has had zero medical issues and is a happy active plump pug. So I decided to get her a pug buddy. Once again a smooth process. I hope everyone looking for a new puppy will check this place out and use your own discernment on purchasing a puppy. My individual experience was good. read more

I have been in a lot of pet stores in my lifetime where they primarily sell puppies and this is the best one I have ever stepped into. The front of the store as items like doggie clothing, toys, collars, etc. They also have a bakery window filled with all sorts of gourmet doggie treats. http://www.yelp.com/biz_photos/puppy-avenue-jacksonville?select=Ljn8Ou9MNqp7XWRO5PlLsg#8wzJRSrMtLpNUfyB8UoUlg Looking at these things actually made me hungry! Yes, they look that good! LOL In the back of the store is where you'll find all the puppies. They ask that you please not stick your hands/fingers in the cages. This is for the safety of the puppies so they don't contract anything. If you are interesting in making purchase a pup, they will be glad to take him or her to a closed in area where you can sit and interact with the pup for as long as you'd like. Hand sanitizer is also available for your use before and after handling the pup. Hubby and I absolutely fell in love with a St. Bernard pup when we were there the other day. I need another Service Dog and one of the breed we have been considering is the St. Bernard. He was just the cutest, friendliest, sweetest thing ever! Unfortunately, his $1499.00 price tag isn't in my budget right now. So, I had to leave the store pouting to my hubby. Take a look at this little guy: http://www.yelp.com/biz_photos/puppy-avenue-jacksonville?select=Ljn8Ou9MNqp7XWRO5PlLsg#DHnlhaUEmuUNjlnUMekTCQ I can tell the people who work in this shop take extremely good care of the pups and I can also tell they are loved. One of the girls was even grooming one of them while we were there. They also have pups in the windows of the store. Brings to mind the song.... "How much is that doggie in the window......" If you are a dog lover, it's almost impossible to walk past this store without stepping inside to take a peek at the cuties inside! read more

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My husband and I bought her from a pet store in Jacksonville Florida called Puppy Avenue on February 27. Nine days later, on March 7th, she sadly passed away from pneumonia. She was only 3 months old. The day after we brought her home, we took her to Ark Animal Hospital, the vet that Puppy Avenue recommended in order to receive a free health check for Lucy. We found out that Lucy had kennel cough and giardia, both in which we received medication to treat her. We immediately tried to contact Puppy Avenue to inform them that they sold a very sick puppy to us. We explained that we took the puppy to another Vet and that vet said the puppy was unfit for sale. After several attempts to contact the store, we talked to the store manager who said they would pay for half the first veterinary bill. We promptly declined to accept that as Lucy was still in the hospital. We told them we would be in touch with more information about the puppy and bills. We were reminded that we signed a waiver saying no refunds or reimbursement for veterinary bills. We explained that we wanted to keep Lucy but expected them to pay the veterinary bills based on the FL Pet Lemon Law. We tried to call several times and asked for the owner. We were able to talk to the store manager once but after that she was either off or had just left. The owner never even tried to contact us. On Saturday, March 7th, after having and lovingly caring for her at our home for two days, she took her last breath while I held her in my arms. This puppy (Little Lucy) was supposed to bring joy and happiness to our family, instead we had to watch this poor puppy die in our arms because we were sold an unfit puppy. We never asked for all this, we just wanted a puppy. We share this story because we want justice for Lucy. We don't want another family to have to go through what we went through. We don't want another family to buy a sick puppy from Puppy Avenue, and have them sit back and completely ignore all your emails and calls and do nothing to make this right. read more

Puppy Avenue - My husband and I bought her from a pet store in Jax FL.called Puppy Avenue on 02/27/ after 9 days she passed away. Owner never contact us. - Pet Adoption Near Me - Jacksonville, Florida

Of course the rare times I go into the avenues mall I have to stop here. This was the first time that the dogs looked drugged and almost dead. I don't think I've ever seen anything so sick in my whole life honestly. Who do you report to? There was three young guys working there. In the past I always found it a bit disturbing but the dogs seemed okay. Today was absolutely terrible and depressing. This store 100% needs to be investigated. Absolutely something is not right when every single dog in the store is laying in the crate nearly life less. read more

We've purchased 2 dogs from this store, a Saint Bernard and Chocolate Lab. Both dogs are beautiful and have an amazing temperament. This store offers a free vet visit once you purchase your dog which I thought was great because with as many people that come in and out of the store, it's hard to have a super healthy puppy. read more

Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

This store doesn't let anyone under 21 in without a parent. I'm 20 years old and living on my own. I am an adult wanting to buy my next pet and have to have a parent with me. Literally makes no sense read more

We got our mini golden doodle from them March 2019. She is an amazingly healthy, happy puppy. We have sent numerous friends and neighbors to Puppy Avenue. They to have been happy with their dogs. Thanks for helping us find our sweet baby. read more

Puppy Avenue - Goldie - Pet Adoption Near Me - Jacksonville, Florida

**CAUTION TO POTENTIAL BUYERS** My family purchased a puppy after 4pm on 12/24/2020 from Puppy Avenue in the Avenues Mall. Having been pet owners for 30+ years, we provided access to fresh water and only served the food recommended by the seller. Our sweet pup was provided a warm bed, a crate and love and attention from a family that has always had healthy pets. On 12/26 we called the vet referred by the seller (Ark Animal Hospital) during their normal business hours to set up our follow up visit per the paperwork and instructions. No one answered so I left a voicemail requesting a return call. No one called back. On 12/26 mid day our pup began showing signs of illness. She began vomiting and having diarrhea. On 12/27 her condition worsened as the symptoms continued but she no longer showed interest in eating. By 12/28 her vomiting and diarrhea continued with added fatigue, loss of appetite and no interest in water though we tried to keep her hydrated. We called Ark Animal Hospital again - this time we were able to get an appointment but not until what they described as their "first available" at 4pm. This was despite describing the severity of her condition. 12/28 4pm: we arrived at the vet. They looked at Josie (from our lap) and the stool sample we brought in and after an antibody test they determined she had Giardia. Despite the fact that tapeworms were obviously present in her fecal sample, they did not mention or diagnose that as a problem. They did not do a parvo test. They chastised us for waiting until 4pm to bring her in though we had called two days earlier with no returned phone call and were clear about her condition when they gave us their first available appointment time at 4pm. The staff were rude, demonstrated incompetence and showed partiality towards the seller (Puppy Avenue) as though they represent their interests instead of the dog or pet owner. On 12/29 - we were able to call another local vet and bring our pup in immediately in the morning. They took her back to see the vet as soon as we arrived. The staff were friendly, caring, competent, direct and showed bias towards providing the best care for the dog. They ran multiple tests including parvo and found that our pup which we have barely had for 5 days had: tapeworm, Giardia AND Parvo. The vet said "they sold you a very very sick dog". They admitted Josie to the hospital where she stayed overnight for treatment which included: an anti nausea shot, IV fluids and antibiotics, de-worming, continued medication to treat the Giardia and supportive care as her little body tries to fight multiple parasitic and viral infections. She was given a 50/50 or less chance of survival. We have contacted Puppy Avenue multiple times with no response. In addition to this post, I have filed a complaint with the better business bureau. I fully understand our rights under Florida Statute 828.29 and am in touch with the FDACS. Note: Parvo is highly contagious and deadly. Since we have good reason and evidence suggesting our dog had parvo before we purchase her, every dog in Puppy Avenue likely has it. It would also make them an unfit environment to have puppies for at least 12 months. Please be aware that this appears to be a business who values profit more than the health and wellbeing of an innocent puppy or the emotional well being of a family who elects for care for an animal. There are multiple bad reviews for both Puppy Avenue and Ark Animal Hospital as well as multiple complaints filed on the Better Business Bureau. To be continued as we are still in the middle of this nightmare. read more

Outstanding service !! Came in looking for a puppy that my babe had put on hold the day before, he wasn't ready yet because they said they were waiting on his certificate. We were talking with a very funny and kind man in the morning and as we were talking to him another lady walked in the man explained that we wanted the husky and was just waiting on the certificate so the lady went out of her way to go pick it up then and there and we got to bring home our little baby who we love so much!! I wish I got those employees names because they made our trip there even more special! We received a free check up and they even threw in a collar and a leash! Love this place!! read more

Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

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We got the sweetest puppy from Puppy Avenue 5 years ago! She is happy and healthy! Our lives wouldn't be the same without her! read more

Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

!!! BUYER BEWARE !!! I was sold a beautiful puppy on May 22nd 2020. Two days later on Sunday the dog was admitted to the emergency hospital with devastating contagious Canine Parvo Virus. The same day I contacted the Pet Store and alerted them about the contagious Virus. The owner or manager were not there so I called back later that day and got to talk with the owner Mr. Bame. He belligerently said, "I've heard all about it. My dogs do not have parvo and the snap test that the Vet's used is inaccurate." The puppy was treated in the Hospital for 5 days. I brought him home and 2 hours later he died. The only contact I've had is with the very kind pet store manager. I did get a refund for the sale of the puppy. The store refuses to pay for any of my Vet Bills. Florida Pet Lemon Law 828.29 and their guarantee states that they are responsible to pay up to the purchase price of the puppy. Where is their integrity to follow the law and uphold their guarantee. Our hearts are broken and I hope and pray this doesn't happen to anyone else. read more

This place needs to be shut down! Absolutely disgusting! They are selling sick puppies and doing nothing to help them. They don't care about the puppies it's all about the money to them! I Know several people that have bought from them and the puppies had to go to the vet ASAP, and some even passed away very young. It's all about money to them they don't care about these dogs. read more

I wish I could give 0 stars. Please do not buy a puppy from puppy Avenue. It's taken me a year to write this review and am still traumatized by the situation. I got my baby from Puppy Avenue about a year ago and as soon as I took him home I noticed that he would not eat, play, drink, and was lethargic. I took him to Arc Animal Hospital (I was given 1 free vet visit to this clinic ONLY within 3 days of the purchase of my puppy) the next morning and the veterinarian was extremely rude and told me that there is a high chance that my puppy may die. She also refused to test him for parvo. I took my baby out of that HORRIBLE veterinary office and took him to the emergency animal hospital in Jax Beach. He was there for 2.5 DAYS receiving numerous IV's. He had a horrible infection that his body was not able to fight off. He tested negative for parvo; however, the vet treated him like he did have parvo due to the severity of his sickness. He did survive (THANK GOD) but it was a true miracle. It makes me sick knowing that this business is still open. Please do not support them. read more

Update: I've had my dog almost a year now and have literally spent thousands on 3 surgeries and he will need more. This place should be shut down. Please I'm begging you, do not buy animals here or support this business in any way, they should be shut down. read more

I will say one of my favorite things about this place was the use of their Facebook page. When my fiance and i were looking for a dog, we had such a hard time. I was new to owning a dog and wanted to start with a smaller dog. I was looking on the web and stumbled onto Puppy Avenue's FB where I found pictures of all the dogs they presently had. Scrolling through them, I stopped at this adorable puppy with the droopy eyes of a hound. He was a 4 month old Bassugg. (Basset Hound and Pug) I was in love. I showed Jimmy and he said to call and see if he was available. HE WAS! They quoted a price and said to come in and see him. I stopped by the next day on my lunch and fell head over heals for this puppy. I was so nervous but just knew that he was going to be ours. We adopted him the next day. Everything went very smoothly. He had been in the store for almost a month so they gave us a generous discount on him and included a crate, collar and leash. They were very thorough with their paperwork and payment process. They want to make sure these puppies are going to good homes. We also had a free bet visit included (for the Ark animal hospital where I did a review and was Not impressed but at least we didn't pay for the first visit) They offer that if the puppy gets sick within a period of time after the purchase, they will pay the vet bills. My sister took advanage of this with their second puppy the adopted from here 2 years ago. For her that was the highlight of her experience because it saved her puppies life (poor thing had pneumonia) and helped save the cost of the vet bill. I know that people can have a negative opinion about pet stores just because they say there are so many other dogs out their that can be adopted. Well my Sherlock was in this store and needed to be adopted just the same as any other puppy out there. I wouldn't have it any other way. I'm glad we found Sherlock at Puppy Avenue. read more

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DO NOT BUY PUPPIES FROM THIS PLACE... they sell sick puppies and hide any previous medical history or procedures done before purchase. We bought our dog, Winchester (a Cavalier) from Puppy Avenue, and he died when he was only 1, due to a genetic illness. He never weighed more than 9 pounds no matter what we did, and he was constantly in and out of the vet because of mucous build up in his lungs. My husband worked at a vet, so he had 24/7 professional care, and he still died at a year old. On top of that, shortly after getting him, our vet found a scar on his tummy from what she guessed was a surgery to fix a hernia that he had when he was a young puppy... normal she said, but what disturbed her and all of us was the fact that none of this was recorded on his medical information that Puppy Avenue gave us. We spent thousands of dollars in his care to try and make him better, not to mention experiencing terrible heartbreak when our baby died so young. After he died we contacted the owner, which was just an absolute waste of time and breath, because he refused to do anything. All we asked was that if he couldn't compensate us for the sale price of our dog, he could at least help cover some of the medical bills that we had countless of from Winchester. Even our vet wrote a personal letter to the owner because she was so disturbed that he would a.) even sell a dog that was so obviously sick, and b.) that he refused to give any kind of compensation. It's been two years now and we haven't gotten back a penny, and the owner has completely written us off. To sum up, this place is extremely shady in regards to hiding their puppies' medical histories, and the owner is a scam artist who will do absolutely nothing when the sick dogs that he sells you (at exorbitant prices no less!) die when they are only babies. This place needs to be shut down and the owner needs to be stuck with a hefty lawsuit. read more

Puppy Avenue - Winchester - Pet Adoption Near Me - Jacksonville, Florida

We've gotten 2 dogs here and both of them have had a lot of issues. Our husky ended up having his testicles tangled inside and had to have abdominal surgery to have them removed. Our Shiba Inu had an underbite (that they assured would not be an issue in the future) but we had to pay $1400 to have his upper teeth removed because they were caused bleeding and discomfort on his bottom jaw with the way it was aligned. This guy doesnt care about the dogs he gets and is only looking to make profit. DO NOT BUY A DOG HERE!!!!! The owner is really strange and hovers over you when purchasing a dog and would not be quiet about the breed an assumed I knew nothing about the dog I was adopting. I would give this place 0 stars if I could read more

Don't buy dogs from them they sell sick puppies and don't do anything about it and the puppy passed away after 1 week...stay away...rescue a dog instead there are many puppies and pure breeds in shelters read more

Got my fur baby from here almost 3 years ago. A perfect, healthy shiba inu! He was even on sale when I got him (; I have had no health or behavior problems from my little shiba ever. Doug is super friendly and is willing to tell you all about any breeder he works with! Thank you so much for my baby, I can't imagine life without him! read more

Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

I'm sorry . I been there couple time, looking for dog . The owner always has sometime up his butt when i approached the animal up close . Appearancely they ain't to happy either . Their health status is always a hit or miss . We expecting to drop good amount of moneys , and most likely seeking the vet due to a potential illness for our pets . This place needs to go . read more

I'm only giving 1 star because I'm forced to. My children fell in love with a Cavalier puppy and begged to have him. I spent $2k and purchased the puppy as a surprise on Christmas Eve for the kids. Within 2 hours I knew the puppy wasn't feeling well. The day after Christmas I called their Vet for the free checkup. During his checkup, it was deterred this dog has Pneumonia and Giardia!! I am appalled. I sent them several messages asking for a response and hoping they were going to pay to get this dog healthy. That did not happen. They have done nothing but ignore me and have now blocked me from being able message them on Facebook! This dog has 2 infectious diseases and they are ignoring me? After 10 days of meds, he is still sick. They should pay to get this puppy healthy and give me my money back. They are sick, unethical and not trustworthy. read more

Upon getting my puppy his compliment pet visit. I will give Puppy Avenue 5 out of 5!!! Yes that's right! We love love love our puppy. The vet did not find any health problem with our puppy 3 days after our purchase so we are rest assure puppy avenue is a good place. Puppy avenue also kept up to date with the puppies shots and physical every Wednesday so that was great to hear. Unlike when you are buying a puppy from a breeder or from craiglist, they may not reasure you of this. Even if the price of our puppy was a bit in the higher end than we hoped, I think this is a great place to look for a new companion. They are also very up to date on their facebook page. We have gone here 2-3x times and the facebook post are pretty accurate of what they have at the store! OVERALL, 5 OUT OF 5! read more

Puppy Avenue - Got our Soda from here - Pet Adoption Near Me - Jacksonville, Florida

I don't care what people are saying. I have gotten multiple puppies from here and they have all been healthy and amazing. No one realizes these are living breathing beings that you cannot predict how they will grow. It's just like having children you can't guarantee they will grow up to be perfectly healthy. Everyone is going after them rather than the breeder who told them the puppy was fine. I for one will continue to get puppies from here read more

I searched for the perfect puppy and I finally found him at Puppy Avenue. The sales person Allison was very nice and attentive. As a courtesy, they offer a free Vet visit within the first 3 days to their Vet clinic. I took my puppy within the 3 days and the Vet diagnosed him with Kennel Cough and a bacteria growing in his ears. She was able to flush the bacteria from his ears and she prescribe medicine for the Kennel Cough. 6 days later, he has pneumonia and blood in his stool. I called the store to let them know the dog was purchased sick. The owner Doug Bame, who called himself a man of God, proceeded to call me stupid and ignorant because I believed the puppy was sold sick. It is unfortunate to say an adult would act is such a crass, rude and vulgar manner towards a customer who dropped $1350.00 at his store. The owner does not deserve to care for pets when apparently he does not know how to speak to humans. Mr. Doug Bame, you are stupid and ignorant! Because of people like you, laws are made to protect consumers. There is a Pet Lemon Law in the state of Florida. Understanding Florida's Pet Purchaser Protection Laws: Florida's Pet Sale Provisions law states that a pet dealer may not knowingly misrepresent the breed, sex or health of any dog sold within the state. Those who purchase a pet that is later determined to be unfit by a veterinarian have three options: 1.Return the animal for a full refund, including any taxes and fees, and a reimbursement for the veterinary cost related to the dog. 2.Exchange the animal for one of equal value in lieu of a refund. If they choose an exchange the dog, they are still entitled to veterinary reimbursement. 3.Keep the dog. Those who wish to retain the dog may do so (unless they signed an agreement waiving this right at the time of purchase). If the consumer chooses to keep the animal, the dealer must pay for reasonable veterinary expenses to treat or cure the dog. What to know about Florida's Pet Purchaser Protection Laws: Time frame: *Consumers have 14 days to document contagious or infectious disease and one year to document congenital or hereditary defects. *Consumers must notify the pet dealer within two business days of the veterinarian's determination that the animal was unfit. *Consumers have three days to provide the seller with written certification of the animal's unfitness. Documents: Florida law requires pet dealers to provide a variety of documents related to the dog they are selling to consumers. Consumers should be cautious of dealers who don't know about or don't agree to provide these documents: *An official certificate of veterinary inspection stating the animal's breed, sex, age, color and health record, including a list of all vaccines the animal has been given, which must include vaccines or protection against canine distemper, leptospirosis, Bordetella, parainfluenza, hepatitis, canine parvo, rabies (if dog is over three months old). roundworms and hookworms. *A written notice detailing the pet purchaser's rights. Definitions: Florida law defines a pet dealer as anyone who sell more than two litters or 20 dogs/cats to the public during the course of a year. This definition does not apply to county- and city-operated animal control agencies and registered nonprofit humane organizations. Praise the Lord, I am a woman of good spirits. The Lemon Law would apply to our situation. Karma is a witch....and she lives around the corner. Be careful how you address yourself to your customers. You may find yourself with litigation problems read more

!NEVER!EVER!EVER! Buy a dog here! EVER! !!!PLEASE READ FULL REVIEW!!! My wife and I came to puppy avenues about a year ago to get our first puppy shortly after we got married. We were so excited when we got him and immediately fell in love with him. So we bought him and took him home with us, and he truly became a member of our new family. However, from the moment we got him home he was constantly coughing. I have worked at a veterinarian for the past four years though and didn't think too much of it because I expected it to just be your normal case of kennel cough. However after getting him checked it turns out that he had pneumonia. My vet tried many different medications, she tried flushing the fluid out of his lungs, and many different things that left us with two thousand dollars in medical bills in an attempt to help our poor puppy finally be able to breathe normally. Unfortunately NOTHING worked. My vet and I believed he had a congenital decease that make it where he could not expel the liquid that was building in his lungs. His condition continued to worsen and worsen, until he eventually got to the point where he could barley breath, eat, or even walk. I woke up one morning to him hardly breathing. I immediately took him to the vet and he was in a oxygen tank all day which I was told was the only thing keeping him alive. After much consultation with my vet he realized that he was not going to be able to get any better, and we realized we would have to put him down. He was not even one year old! My wife and I were devastated. He was our baby and we tried everything we could to help him. But because of what we are sure is a congenital defect that he was sold to us with, he never had a chance. After we lost him we talked to Doug the owner to see if there was anything he could do to help with the 2000 dollar medical bill that we were left with because of the puppy he sold us and he refused. Moral of the story, please don't support this horrible business! read more

Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

Please don't ever buy a dog here. We have purchased 2 pets here before and the newest pet we bought had a genetic disorder that was confirmed by the doctor that THEY recommended us go to for the first visit. Upon trying to get our money back for the pet we were turned down and told "nothing was wrong" we will be taking civil actions Stay away from this evil place. They use breeders who interbreed read more

There needs to be more Puppy Avenues in this world. clean Friendly Professional every puppy looked in excellent health and happy keep going Puppy Avenue read more

If I could put 0 stars I would. THIS PLACE IS A DISGUSTING SCAM. I would do everything in my power to have this place shut down. My boyfriend and I bought a puppy from here on June 29th, a 9 week old beautiful baby girl, the vet that they sent us to is ark animal hospital, they told us we get our first check up for free there but you have to go within 3 days of purchasing your puppy for it to be free... when we first brought our puppy home we noticed she felt super warm, warm nose, warm paws, warm ears, felt like a fever. She also had a super runny nose and was sneezing, we took our concerns with us to ark animal hospital 2 days later, we met with Dr. Maxwell and let me just start off by saying she was horrible. So rude, made my boyfriend and I feel dumb for any question we had, her manners are terrible. We told her our concerns and had to bring a poop sample as well, she told us our puppy had no fever, the runny nose was normal and probably from sniffing dirt.. and that her poop sample was perfect and had no worms (which let me add she took our puppy into a different room to do testing which I thought was odd and give her a deworming shot), told us she was a very healthy puppy. 2 days after that visit our puppy got very sick, throwing up, still felt hot, diarrhea, running nose, sneezing, coughing, and over all looked in pain. We took her to a different animal hospital just to find out she has parvo and also tons of round worms in her poop. Our baby puppy has now been hospitalized for the past 2 days fighting for her life, and us with 2,000 dollars worth of vet bills. I came onto yelp and noticed so many other people commenting on buying puppies with parvo from puppy avenue. It is a scam and so is ark animal hospital, they are working together to scam you of your money and abuse these poor dogs. read more

Whenever going into a puppy store I am very weary. I don't want dogs that comes from a puppy mill or dogs that might be sick. Going to Puppy Avenue outs all those thoughts ans concerns away. I go there about twice a week, I know thats alot but there is a dog there I am intrested in. Every time I have been there the place has always been clean. I have been there all sorts of times, as soon as they open to right before they close, busy times and slow times and I have only seen poop in a cage once and they cleaned it up right away. The staff is super friendly and always wants to help. The dogs always look in good health. read more

I can not express how happy I was with the service from the staff with Puppy Avenue. Allison, Doug and Dominick were great in helping us pick our new fur baby. So helpful and informative. Thought it was amazing that they cover her first vet visit. Everything was covered, X-rays, meds EVERYTHING!!! They really care about the puppies, and really go the extra mile to ensure you get the perfect furry companion. Will definitely be back should we decide to bring a new member to our family read more

Puppy Avenue - Our beautiful fur baby Hermione from Puppy Avenue - Pet Adoption Near Me - Jacksonville, Florida

This store is horrible! The puppies look cute because they are so little and sweet but many are sick. Looked at a lab puppy and he was lethargic and smelled terrible. I know what a healthy puppy should look like. read more

We purchased a beautiful Soft Coated Wheaton Terrier three years ago. She is a wonderful and healthy companion. We also received a free visit to Ark Animal Hospital, where we continued to go for her follow up appointments. I would recommend this pet store and vet. read more

This store sells sick puppies from puppy mills. People should be aware when purchasing their puppy from here. Recently they sold a puppy that had Parvo and pneumonia and passed away. read more

The dogs were in cages and were covered in dog poop some of the big puppy's were in little cages and the workers were doing nothing and sitting on the cages they didn't take care of them and the puppy's cages were not clean at all and the workers were very rude and only sat on their asses all day not cleaning the cages or anything read more

I truthfully am against all puppy stores but this one I don't like specifically! I have been a vet tech and worked with dogs over 6 years. I came in with a friend who wanted a puppy and noticed one of the pups had diarrhea. I told the owner and lady working there that they should get the puppy looked at because she seemed sickly and I was told that the lady working there had raised squirrels so he trusted her opinion....I'm sorry, what? Aside from that, they keep a very large Saint Bernard in that tiny store all day long! He has a tiny cage he knows how to open and close so that he isn't confined to a cage all day but the store is tiny and crowded, the walkways are barely large enough for people to pass each other let alone a Saint Bernard spending every day there! read more

Puppy avenue is awesome! Even though im not looking to purchase a dog anytime soon, the staff was extremely helpful in answering all my questions. I'll will be returning when ever im ready for a puppy. The st Bernard benny was especialy cute, even if he was a little stinky! read more

Went in at 8:30pm with family to look at puppies. My wife asked to take out a dog for my daughter and I to see but we were told they were closing up in a half hour and the dog needed to rest. Thinking this was a business, my wife asked if they wanted to sell the dog and the sales person became belligerent and told us to go away and that "there are plenty of other pet stores" called us rude and then threatened to call security because we stood up for ourselves and weren't going to be disrespected. read more