When our family lost our insurance from a layoff and had to eventually seek alternative coverage, Bannerwood Dentistry was one of the only dentists office on the east side who would accept it. Being someone who actually looks forward to going to the dentist and literally schedules cleanings every six months to the date, I was a bit leery before going in. Since it had been a year since our cleanings, I knew both my husband and I had a lot of work that needed to be done. Still, I thought okay, just go in and get our cleanings then we'll return to our regular Bellevue dentist once we get back on our feet and get our normal insurance coverage.
Our experience started out on a great note when Karen coordinating the scheduling with us over the phone. She was very friendly, organized and accommodated us with back-to-back appointments. I was impressed with their reminder methods via email and text as well. When we arrived, we were greeted very warmly by Olga. She made us feel very welcomed and offered us tea in the nice lobby. We didn't even have to wait when the dental assistant, Kristen, came out. She was super friendly and made us immediately feel comfortable and relaxed (like someone you would have known for a long time). Kristen did a terrific job completing x-rays and digital photographs which were very high tech. They can forward the images to a screen above the dental chair and discuss the issues with you. It really creates an interactive process between the patient and dentist unlike I have ever experienced. These real photos can even be emailed to you. Kristen is very knowledgeable and experienced. She does a very thorough, complete cleaning and offers suggestions for improved home care. After the cleaning we were introduced to Dr. Aulakh. Just by his handshake you immediately know this professional truly cares about your health and well being. He is old enough to trust that he has the education and experience under his belt, yet young enough to be cutting edge and specialize in state-of-the-art, latest technology and dental procedures to best suit your dental needs. For example, my gums were receding from years of brushing too hard, Dr. Aulakh proactively protected the gum line to help prevent future recession. My sister-in-law just underwent a very costly and painful transplant procedure for her similar condition and was never even offered this solution. Needless to say, she was not happy about that. I, on the other hand, am delighted. I also had a couple cavities which Dr. Aulakh did a super job matching the color of my teeth with the filling. By the way, there is absolutely no pain or discomfort during his procedures. He is highly skilled in determining numbing options and administering the appropriate methods successfully. What I am mostly completely thrilled about is the fact that Dr. Aulakh was willing to repair a chip in my front tooth that other dentists told me was too minor to repair and just couldn't be done (that the bonding agent wouldn't adhere properly). Every time I looked in the mirror, I could only see this imperfection in my front tooth (even though every one else thought I was crazy and couldn't see it). It really, really bothered me. Dr. Aulakh utilized his expertise, accuracy and great care in restoring my smile, it is absolutely phenomenal! I was so blown away when he showed me that I was speechless and nearly cried with joy. I am a perfectionist with a strong eye for detail and I can not see how he did it. I swear he is a miracle worker. Now, six months later, it looks as good as it did the day he repaired it! And the others said it couldn't be done. And all of the above was just my teeth...my husband had numerous major issues that Dr. Aulakh did a tremendous job fixing. Both of us have had several super, completely positive visits to Bannerwood Dentistry, and our family has since regained our regular insurance. Now we could go back to our former dentist (who we were always happy with) if we wanted to. But you know, the fact that Dr. Aulakh and Bannerwood Dentistry were the only ones there for us when our chips were down, coupled with their expert skills and competency, means they have earned our loyalty and respect and we have now made them our long-term dentist of choice.
Dr. Aulakh and his entire team have such amazing hearts and their priorities in making you, the patient, number one is a rare treasure to be cherished. read more