Worst customer service ever. Apparently you have to plan weeks in advance when to have a medical emergency.

I've been to this location 3 or 4 times, mostly for the "open play" and once for my son's 4th birthday party. For birthdays, it's pricy depending on the options you pick, but it's pretty worth it if you have to invite other kids. You get private time with just your group, which to me is the best part. I don't have to worry about random unsupervised kids running amok and the staff takes care of everything. For open play, you check their calendar online to make sure they have open time, pay $10 a kid, and hang out in the A/C for two hours while your kids get exercise. There's nice variety - a couple slides, a basketball house, a big round house, a "ninja warrior" style house with huge globes to jump across, and one where you climb as high as you can before you slide back down. Then there's a floor projector video game, a baseball area with a floating ball, and those huge blue block things you find sometimes at kid museums. Good stuff. I have never had an issue here with the staff. The only inconsistency is that they sometimes charge me for my 20 month old and sometimes they don't. ‍ My son's birthday party was scheduled the weekend of Hurricane Irma and they rescheduled us with no hassle or fees, and let us wait right until we knew if we had to. I like this place. read more

We've attended two birthday parties here in the past year and all the kids enjoyed it. They have two rooms with inflatable slides and bounce house type inflatables. Then you move to a party room at the end to eat. The pizza and wings were surprisingly good. But it seems a bit expensive for 10 kids it runs about $300, which doesn't include extra food or drinks for the parents. read more

We had my daughter's 7 years old B-Party, she chose the new Glam package and it was a fabulous success!!! They jumped, put on glittery makeup, dressed in beautiful costumes and posed all for photos, everything are included in the package. The place is immaculate, all the staff use face mask and they are very meticulous with the cleaning. It was perfect, I recommend it 100%. read more

Pump It Up | Westchase - Glam party at Pump it Up! - Kids Activities Near Me - Tampa, Florida

Had my sons 6th birthday party here. The kids really enjoyed however, a few things for the 4 star rating. The first room of bounce houses was very warm/hot. I asked our "chaperone" whom worked there twice to lower the temp which he did attempt to lower but the thermostat wouldn't read lower than 78. He said something must have been wrong with the AC. The second room was suppose to be glow and dark being i chose to upgrade my package to the glow wars.... We never got our glow necklaces and I had to ask the guyot turn off the lights. It was like he didn't know we had the glow package.... Plus NONE of the glow guns worked properly. They were all broken and the black pieces just fall right off so I would not recommend. After meeting with the staff in our party room they had bottles of Pepsi out but I I never ordered Pepsi. If anything you would think they would have water ready from jumping and running for over an hour. I did mention my concern and they deducted $30 from my bill for missing our glow necklaces and such however it is "recommended" to tip staff, which we obviously gave the "credit" right back to the staff who assist with serving pizza and cake. Overall, we had a good time but seems a bit pricey for upgrades that may or may not go right. Lastly, the music could use some upgrading in my opinion. The Elsa and Anna songs need to be retired for sure, especially for boys party. read more

Pump It Up | Westchase - Kids Activities Near Me - Tampa, Florida

See all

Horrible experience. I called to confirm times for open play and was told it was open play from 1 to 2:30. Arrived at 1, paid for two 3 year olds and then was asked to leave at 1:30 because they "got the open play times wrong." I had to drag my twins screaming and crying off of one of the slides. I will not be back. Highly unprofessional and disappointing. read more

Staff are very friendly. They actually played with the kids! They seem to really love their jobs!

We had my son's 5th bday party here and it was awesome! I brought the delux glow party package as recommended. Prior to having the party the event coordinator explained to me that laser tag probably would not be appropriate for our age group. She recommended the glow package instead even though it was less expensive. The children had a blast, the parents commented on the organization of the staff and the cleanliness of the facility. We also enjoyed having a private party, there is no open play during bday parties. This allowed each room to be closed off which made it very easy to keep up with our large party of 22 children ages 2-6. Our party host set everything up for us and communicated with me so I knew what to expect next. Prior to entering the party room to have lunch and cake they provided hand sanitizer for each child and pointed out the restrooms. They went out of their way to make my bashful birthday boy feel special on his day. The host even told my son's friend to whisper happy birthday because my son did not like all of the extra attention lol. We live in the area and have visited other inflatable centers but this one is my family's favorite. Yes it is pricey compared to other facilities but I truly believe you get what you pay for. Paying the extra $2-3 per child is certainly worth having clean facilities, a safe play area and organization. read more

Extremely dirty place. Nothing clean, carpet disgusting. The service is unprofessional. I spoke with the manager first and she gave me conflicting info on pricing for the open play for children under 2. I then spoke with the owner Paula about some confusion I had about open play charges for children under 2 and she hung up the phone on me saying she had a customer there that she needed to address. I said I was also a paying customer (literally was just there that day and paid $13 For my 1.5 year old) so I don't know why she wasn't treating me like one. She actually Hung up on me and said that she has a great relationship with the community and doesn't need me. read more

My daughter had her 8th birthday party there last night! Amazing staff and an amazing time! Completely private or our party and very accommodating. Their prices are reasonable and I didn't have to worry about anything but bringing the cake and the extra decorations I wanted. Very impressed! read more

We have thrown two birthday parties here. It's well run and clean. I just had a terrible experience at another establishment and was thinking back to how good the pump it up experiences were that I thought I should leave a review. Highly recommend! read more

Can adults have parties here too?! Cause if so, sign me up! I was asked to come here to help chaperone a friend's kid's birthday party. The chaperones (aka "Big Kids") had just as much fun as the kids did... if not more! We started off by entering a large room full of inflatable obstacles to climb, slide and jump on. Then the host took us into another huge room with even more obstacles! (I got quite a workout!) After working up an appetite from all that bouncing, we were directed to the private rooms since the party host ordered pizza, soda and cake for the kids. The Pump It Up staff was very organized and made sure the our group was the only group in the play rooms making it nearly impossible to mix your kids up with someone else's. If you have kids that are getting a too old for Chuck E. Cheese, I def recommend this place for kids' parties. It's a bit pricey, but it's worth trying. There are a few competitors out there now so that should hopefully give you some negotiating power. Don't forget to bring socks! read more

Pump it up is essentially a business specializing in an indoor facility for hosting birthday parties with large rooms filled with giant inflatables. They are definitely the better of the competition in the area. One key differentiation between Pump it up and their main competition, nearby Jump Zone, also off racetrack road, is that with Jump Zone, it is essentially a huge warehouse with inflatables lining the entire large one room facility. When you have your party, you are essentially sharing the space with anyone else having a party and anyone who paid for free jump time (attending outside of a party). With Pump it up, there is a series of rooms, and your party advances between the rooms at selected timing intervals. This basically guarantees that your party will always have their individual reserved time without mixing with any other groups. I also think the inflatables are newer and better maintained at Pump it up. As a party solution, they create a one stop shop approach where basically all you need to do is give them the credit card and show up. They handle the food, clean up, hosting the party, plates and cups, even sending invitations. read more

Had a party for my 5 year old daughter. Party went smooth-helping staff was courteous however, my husband and were refilling drinks, serving food, and offered no assistance bringing gifts to the car. When I did not tip, I was asked if I was sure I didn't want to add gratuity. When I said I was sure, was given a face of disbelief. Really?! After that, we will not be returning. read more

It was our first time having a birthday party for my son here and let me say that it was everything I wanted and more! The staff was very friendly and organized! Shout out to Melissa (staff) for being so helpful and so warm with the kids and the parents! She was super awesome! Pump It Up thank for making this day very special for my son! We'll see you again next year! read more

Pump It Up | Westchase - Kids Activities Near Me - Tampa, Florida

Pump it up is where I have had many parties when I was way younger! I loved bouncing around! It was a great way for children to let out all of the energy their little tiny child bodies have! It's a great place to have a party. For children 3-8 I'd say read more

Pump It Up | Westchase - This is one of the few bouncy area trampoline room things - Kids Activities Near Me - Tampa, Florida

This place looks like an industrial place from the outside and is tucked in with other businesses. When you enter you see a small reception/cashier area. Then you go down a long hallway with colorful stars and posters. When you enter the first room at the far end it has a bounce house with basketball, giant slide, climbing wall and a small T-ball area with giant blocks. Then the second room has a dodge ball bounce house, gauntlet type maze bounce house and two giant slides with mats for super fast sliding. The most entertaining part is the projection arcade game on the floor! It's nice and cool inside and clean. It didn't smell like feet and was wide open for plenty of room to run wild!! Love this place! Plus $8.00 of free play inside AC in FL weather is a huge win!! read more

Pump It Up | Westchase - Grampy trying to figure out the new fangled technology! - Kids Activities Near Me - Tampa, Florida

This review is for the owner. My wife was told 10 minutes prior to go with my son that the place was crowded of kids. When they got there, no children were at the place so my son was the only one. They wouldn't go in that case since the ambience was really depressing. They owner and his assistant lied to my wife and when she asked for a refund they explicitly replied that they wouldn't do it and that didn't care about reviews. I guess that lack of customer satisfaction explains the poor score of the place. read more

We've been going to Kidz World of Play for a few months and decided to check out the competition. This place has the potential to be really awesome. Essentially all of the activities are bounce house styled. There is a t-ball area, bouncy basketball house, two huge slides and a climbing wall type inflatable. The other room houses a dodgeball arena, another giant slide and another inflatable area with three giant balls you have to jump to/across to a slide to finish the course. It's great when there aren't many other kids there. But with the summer camps and field trips, it's just hard with younger ones as all the big kids kinda take over. $10 to enter per child, which in today's world, isn't very expensive. With the amount of traffic there, they could definitely use more activities...just my two cents and why I gave four stars and not five. read more

We just had my sons 5th bday here and I was very impressed. The entire time is organized and structured. We did the regular bounce house, and then the glow wars room which I definitely recommend! I think the kids had about 90 minutes of play total, then we went in another room for pizza and cake. There are people there helping with everything from keeping to the schedule, handing out pizza, cutting cake, decorating the room, etc. We also had both play rooms all to ourselves, just for our party guests. Everyone told me they had a great time. :) read more

Great place to host a birthday party! The kids enjoy it every time and the adults can even participate in the fun!

This place is a shame worst customer service ever ... people who attend the parties are awful with guest and open play is so borinnnng ... really go somewhere else don't waste your valuable money with and owner that doesn't care of its own business read more

I have held a birthday party here for my son and been to numerous over the years. It will never change that they set the parties up for the parents to just enjoy watching their kids have a fantastic time. The staff members are usually high school/college aged kids that really seem to care about doing a great job for the families. Over the years they have updated the play rooms with better equipment. Just went to a party and they had an inflatable climbing wall and a awesome jump course. They drop a ton of balloons on the kids. It's a really special experience for the kids. read more

We had a birthday party for my son a year ago with no problems. This year, we called to book a date then called back a few days later when we had a change of plans. They charged us a non refundable fee of $100, and would not refund even though we cancelled two months in advance. It's basically a $100 phone call. Unless you are definitely going to have it here, don't bother with this place. read more

Location was excellent! Clean and the staff was extremely friendly and professional. They interacted with the kids in the party and made sure everyone was doing great and having fun. I would 100% recommend them to friends and family. read more

The reviews here are interesting.. 4/5 stars and 1 stars.. You will see alot of bad ones followed by a alot of good ones. This seems because as soon as a bad one goes up I would assume someone who works there or even the owners may be putting fake reviews. This place is not good. I would not waste your money. It smells, the kids were bored after 10 mins, and it is overpriced for what you get... Almost $2 for a small water bottle and if you don't want to pay for your guest you can't bring your own water. read more

This is quite possibly the most horribly run establishment for birthday parties in the whole Tampa Bay Area. We booked a party here for my 5 year olds party and was told that we could bring snacks for our kids that don't eat chips. Upon arrival are told we can not bring in a fruit tray because "it makes things sticky" on top of the fact they upped our party to a package we did not agree to and had 7 less children then their package and they refused to change it. The "owner" was extremely rude, not accommodating and proceeded to say "I'm not talking to you anymore" after we were simply asking for an explanation on the "snack" policy and why chips were allowed but not different snacks. The owners of this establishment should be ashamed of how they resolve concerns of their paying customers. read more

Save your 400 bucks and go somewhere else. Rude owner and way overpriced. They don't allow outside food because they say someone may try and sneak in alcohol. When we questioned him about it, he said we could bring in outside food for an extra 30 bucks. So alcohol was not really his concern. 400 bucks for 10 kids and he would not let us bring in sandwiches for the adults. Save your money, not worth it. read more

Great place to bring the kids for getting their energy out and they have a great time. It's also a great place for birthday parties. Recommend for younger kids. They will have fun. read more

A good place to bring the kids and let them burn off that abundance of energy.

I would give no stars if I could... I planned a birthday party for my daughter, then cancelled A MONTH in advance due to medical issues in the family which caused us to make new plans. (Something totally out of my control)... At first, I kindly asked for a refund on the deposit I made and was told no, I could only reschedule 30 days out. Then, I chose a new day to just plan a play party, then was told I could only choose the first or last party of the day. If I'm a paying customer, I have try the right to choose whatever time I want if it's available. I even sent a follow-up email with no response. Then, 3 days before the original birthday party date they called me to confirm the party I cancelled a month ago, and they tell me they already staffed it and have to pay the people. I again asked the owner Bruce for some type of reasonable accommodation and was told no to the above- "I have a small business to run." I will never go here and I advise everyone I know to not go here. Clearly, they only care about making money. They don't care about their customers. read more

Go anywhere else but here! First, They overcharge for disgusting food. When my family, who has dietary restrictions and is elderly tried to bring in sub sandwiches to my daughter's birthday party party they stopped us at the door and said we had to eat it outside in the 90 degree heat. "Its in the contract," they said. It's in the fine print. So my family had to take turns eating outside in the summer heat. Then, feeling sorry for us, they said we could eat the food inside if we paid an extra $30. This is on top of the $400 we already paid for 2 hours of playtime and their food. Also, the play zone were disgusting and not well kept. I doubt the sincerity of anyone who has left a positive review for this place, its probably the staff. Go someone else and save your family the indignities of of money grubbing enterprise like this. read more

I was there with my three year old son for a birthday party! This place was very organized, clean and fun! We had a great time! I will be booking his next party there! read more

We visited this place for the first time for a 5 year old birthday party. My son had a great time. What I liked the best is that they kept our party together as we changed rooms and we didn't have to worry about our kids or mingling with people we didn't know. The staff was very nice and everything ran smoothly. We would definitely go back. read more

Had my sons 4th bday here and I highly highly recommend! The staff are amazing so energetic and made my son feel so special. The place is the cleanest indoor bounce place we've been to. They handled the food and party room so smoothly these people know what they're doing. Everyone who attended was super impressed. We've been to several bday parties here and always had a great time. read more

Service is awful. Have had private parties double booked, jump time is always cut off early, and staff "service" is pitiful. Never had these problems with Jumpzone which is less than 2 minutes away. when issues are brought to the owner, he shrugs his shoulders and continues on without addressing them. They don't get booked times right. Today, for example, he basically kicked my group of 20+ right out, because our time was up. In reality, they only jumped for 1 hour 15 minutes rather than the 2 hours I paid for. Will NEVER go back here again. read more

I have toured all of the bounce house places and Pump it Up is by far the best. Their Parties are truly Private and their party rooms are huge. My son is on the Spectrum and the staff at Pump it Up were very attentive and made his party special. The other Bounce House places were boasting semi-private parties with inflatables, arcade games or other gym structures. Although they looked interesting on the web, when I visited their facilities, it was clear that they were anything but private. They each allowed multiple parties and people off the street into my party space. Pump It Up is my choice!!!! read more

The older fat lady at the front desk stated a very racist comment. " You Spanish people are always late". Very unprofessional and rude to my guest when arrive also my husband was told he can't park in front, which we were hosting the event. Computers were down and the people at front took a long time checking out. They did not have drinks while playing for kids just a water fountain. which drinks should be included since was told everything was included. The party room was nice but I would never choose pump it up as my choice again due to racist comment and will make many people aware. Also was advised can't bring any food only what was purchased at place. Was not aware would need socks and guest had to purchase them. read more

Very cool spot for kids! They are located on the backside of a pretty large industrial/business park complex, which took me a bit to find, but I'm slow so that's probably why. I was there with my 5 year old for a birthday party for one of her classmates last weekend, and I was quite impressed. At first I thought the place was kinda small, but then the party commenced and the kids were cycled through 3 different rooms. The first had some jumpers with different themes. I think one had a basketball court/setup inside. After a while in here, they moved them to the next room which had more jumpers and a BIG inflatable slide with the mats you sit on to make you go faster. And did I mention that it was glow in the dark and they gave these glow ring/hoop/neck things to the kids to enhance their play. There was also a little separated play area with toys set up for real little ones(like under 18 months) to play in and with, as well as benches for the adults to sit on. Lastly, they shuffled them into the party room, where there was pizza, cake, tables, and a big inflatable throne chair for the birthday boy. The playrooms here are carpeted, which I thought was nice. The staff did a good job managing the flow and keeping an eye on the kids to ensure they were playing safely and by the rules. Definitely a good option to wear the little ones out on any given day. read more

The staff here take care of everything for the party. You really just show up, and they do a great job of entertaining the kids. They also watch the kids closely so you know they are safe. Will be having my younger ones Party here as well read more