They moved to a new location and I had great service. I was in a rush and they handled getting my new machine quickly and efficiently. Would definatley go back again. read more

If you need help with your CPAP supplies, this is not the place to go. They are very unhelpful quite a struggle to get answers. There are other suppliers that will be able to help you. If this is your last place to try go somewhere else. read more

I've been trying to get supplies for over a month but with no results! I tried texting but received a follow-up text to complete the online request form on May 8, 2020. I completed the form and got confirmation that the order was placed on May 12, 2020. I hadn't heard anything so I called and left a message on June 6, 2020. Their system actually sends a confirmation email out that the phone message was received and someone would be contact me shortly. No return phone call by June 11, 2020, so I called AGAIN and left another message. Again, I received an email confirmation that the message had been received plus the phone agent marked it "urgent". Today, June 18, 2020, one week later, still no contact! I'm very disappointment and horribly annoyed! How do they stay in business?!?! read more

Pulmonary Solutions - BBB rating F. Look how many complaints filed! - Medical Supplies Near Me - Las Vegas, Nevada

This company is sketchy AF. -getting supplies ordered and customer service are pretty much trash. -my card was charged without my authorization when i didn't even put a card on file. -that charge was also an over charge, after my deductible was met. Over charges are common. -dealing with customer service on the matter was a runaround involving transfers of reps and "accidental" hangups. -refund couldn't be applied directly to my card as a refund required mailing of check. Check was going to "processed immediately by accounting." -6 weeks later no check. Called customer service. They contacted accounting. Rep told me they will call tomorrow after they process the refund. Moral of the story, pay attention to medical billing. I catch "mistakes" in billing all the time. This company though, takes it to the next level. They hope you don't notice. When you do, they hope you forget when they "haven't processed it yet." All in all, it's a scam. Over priced sterile plastic that they will scam you on. read more

Terrible place to do business with. From their horrible customer service to shady billing department practices. Check your insurance EOBs before submitting a payment cause they don't call you and will keep billing you for the full amount instead of the amount after insurance kicks in. read more

I was in dire need of a new Cpap Mask and called my supplier, "Pulmonary Solutions". M in Las Vegas. They told me there was a problem with my account and they would call me back in a few days. I told them on Monday 6-12-23 that I hadn't got any sleep the night before because my Cpap mask was leaking. I not only use a mask but also oxygen because of the altitude in Reno, Nevada. I told them it was imperative that I got a new mask ASAP. I asked the customer contact person what the problem was with my account since I hadn't ordered a mask since 2020. They told me they were missing a payment from Prominence Medicare. I told them that was between them and my insurance and asked if there was anything I could do to purchase the Cpap mask I. The meantime. They told me they would call me tomorrow. They hadn't called, so I called again Tuesday morning 6-13-23 and now I wanted to know what the issue was. Again they told me they hadn't been paid by Prominence Insurance. I notified Prominence Insurance, and they told me they had sent Pulmonary Solutions a payment 3-23-23. I asked Prominence Medicare,my insurance company to call Pulmonary Solutions and straighten up the situation. Pulmonary Solutions accounting department said they would call me back Friday 6-16-23 or Monday 6-19-23 with some kind of answer. I called Pulmonary Solutions on Wednesday 6-14-23 and they had received a fax from Prominence Medicare, proving they had made payment. My insurance told me they would probably call me on Friday 6-16-23. This business doesn't care about the patient who is in need of the Cpap mask to sleep safely. They didn't try to accommodate the patient who is caught in the middle for a $45 supply. They never offered to ship me the mask from Las Vegas. Here's an example of a company that is in the business because it is a lucrative business and they answer to no one. The customer service representative that answers "Pulmonary Solutions" phone on 6-14-23 around 2 pm was nasty, aggressive , and demeaning. I told her she was super aggressive and she hung up on me. This company doesn't know the meaning of Customer Service and really doesn't care to learn. This company needs to understand people are reliant on these medical supplies and offer some type of solution. I am one very disappointed and disgusted customer. Walter Wilkins, Reno, Nv read more

This rating should be zero stars. The company consistently calls to get you to order supplies, and then once you order, they completely rip you off. I paid what they estimated my portion to be with my insurance coverage. They took 3 months to bill my insurance. Then, my insurance covered everything and they won't refund because they don't agree with the insurance contracted rate. I politely asked to speak to a supervisor since the woman kept cutting me off and being rude and she said she was the manager and hung up on me. Now I'm out almost $200 and they won't talk to me. read more

Great place to get CPap machine and supplies. The staff was great and very accommodating with our particular insurance situation and handled our questions and needs professionally. I recommend them 100%! read more

I was billed (see original bill posted) for $251.66 and paid them $183.64 which would have left a balance of $68.02. They called me and said that I owed the $130.93 which totaled $314.97. When I asked them why the difference they said they billed me incorrectly. As you can see on the first original bill they billed each item separately. I asked them for a new bill to see where the difference in and they never sent it only the revised statement (see revised posted) and could never explain the mistake. This company starts calling you for payment even before you receive the bill. When I check these items on Amazon they are 1/3 the price. I would NOT suggest doing business with these individuals. read more

Pulmonary Solutions - Original BIll - Medical Supplies Near Me - Las Vegas, Nevada

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Update: 5/31/2019: For the last few months, the company has been very diligent in contacting me every 3 weeks or so to see if I need to reorder supplies. While this would normally annoy me, I actually appreciate having the communication so I don't have any delays in having supplies. Whatever changes they've made, they were MUCH needed & have deserved an adjustment in their ratings & this review! Keep up the good work! read more

The office staff responsible for ordering supplies and equipment are not user friendly in this particular instance. I wanted to purchase a SoClean2 cleaner and sanitizer. My initial purpose was to purchase through Pulmonary Solutions since they provided the original equipment and the are in network with my insurance provider. I was transferred several times only to get another agent that was incapable or helping me. The initial appointment to get the cpap machine was great. I learned later there are several features that was never discussed negating my ability to decide how I wanted the machine to perform. read more

I received a phone call from a Pulmonary Solutions representative who altered my view of his company. He not only apologized, sincerely, for the troubles I've experienced, he explained to me the changes they've made to address my concerns and those the company has had in recent months. I believe him. His call was anything but a snow job, but rather a genuine and humble effort to resolve my challenges and describe the measures they have taken to assure me why they will not occur in the future. Each resolution was spot on. He then asked me if could send me my order at no charge and that it would arrive the next day. He simply wanted to make things right. I accepted his offer. My order arrived the following morning. It was not only correct, it was replete with extras. This is a company who wants my business and is willing to go the extra mile. Something has obviously altered the operational foundation at Pulmonary Solutions and I'd be a fool not to give them an opportunity to prove their worth. So, for this reason, I'm upping my rating to three stars and will be giving updates depending on subsequent orders and contact with customer service. If the excellent care I received from my service representative is any indication of the new heart at Pulmonary Solutions, I feel fairly safe in saying we are going to start seeing one-star ratings being replaced by five. Stayed tuned. They keep getting better... read more

if you don't mind receiving your supplies typically one to two weeks late every time you place an order, this might be a company to use. When you need help, you will talk with someone with limited English in the Philippines. They sent supplies I didn't need, and a partial head gear rather than the full head gear. No sense calling to complain because they don't return calls. I have a Respironics Time Machine. I had been complaining to the local Pulmonary Solutions representative that the machine was giving off a bad smell. Unfortunately, Pulmonary Solutions DID NOT notify me that the machine had been recalled due to toxic out gassing and release of particles in the air stream. I only found out about the recall from other sources. Pulmonary Solutions obviously does not care about its customers. I urge you to find another supplier for you CPAP supplies. read more

This place is indeed the worst. Read the negative reviews, they are accurate and precisely the experience I have had with this company and so will you. I have been a customer for 18 months of Pulmonary Solutions and so fed up that I have asked my doctor to find another supplier for me immediately. They should take "Solutions" out of their name and change it to Pulmonary Nightmares. read more

If it were possible to rank a company with zero stars, I would rank this company with none. They are the WORST company that I have EVER dealt with. They have screwed up every order that I have placed with them... they are IMPOSSIBLE to reach... and they never return phone calls. DO NOT DO BUSINESS WITH THEM!!!!!!!! read more

These people have the absolute worst customer service. Every time I need supplies they tell me they will get back to me and they never do. I will put an order in and I will wait and wait and wait and no one ever gets back to me. I hope my insurance takes somebody else and if you have the option to work with another company I don't see service worse than these people I've had three situations now all just as bad as each other. Furthermore, when I switched to another company. These people had to have deliberately tried to get back at me from this review I had given them,every possible bit of information to the new provider waswrong. Not even the doctor was the right name........Wow this is outrageous. read more

. . . Customer service and management are so terrible that you should get used to the following: - your order taking forever to arrive about a month in my case (weeks after approved by insurance -- so they cant use that excuse anymore) - say they're shipping 2day shipping but turns out to be slowest method (ground shipping) - say they call with the status of your order but never do - say they'll contact you with tracking # but never do (get this then they did the day AFTER package finally arrived! lol (you getting the point? they don't know what the hell they are doing at Pulm Solu) - they will never call you even though they say they will - they screw up your orders further delaying getting your stuff - they seem to have missed the advent of email (and wont call you) - management is defensive (as opposed to problem solvers) - company has an issue with high employee turnover - I don't recommend calling them to speak to management, but go ahead, you were warned. - account manager in my instance had a bad attitude about my order taking about a month and still incomplete - there are 3 more negative reviews that yelp has obscured that can be found at the bottom of this page under "Page 1 of 1" where it says "19 other reviews that are not currently recommended" . . . . Basically, if you deal with Pulm Solu it's everyone else's fault but theirs. Hope you like excuses! . . . . . . . . keywords: CPAP equipment durable medical supplies supply provider DME sleep apnea respiratory therapy read more

HORRIBLE! I have called numerous times and left messages ! All you ever get is an answering service!!! . I have been on oxygen since November and am still using the same tubing! I have a 50 Foot for my home and a smaller one for my portable. I have had to buy tubing from AMAZON!!! This isn't right! Who can I call? They don't care about their customers read more

Absolutely deplorable customer service. We have been told "your filters are being shipped" THREE TIMES and have received a call later asking "What model is you CPAP?" How on earth can an organization that's supposedly certified with the state to be a medical provider be THAT disorganized? How can you say that something is being shipped and not know what you need to ship? HOW CAN THAT HAPPEN THREE DIFFERENT TIMES????? Whether their business model is "shut up the person on the phone who isn't buying a new machine" or "pass the buck and blame Tibor because you can't do your job", this office is severely broken. They've used up all the slack we're willing to cut them. read more

The price they charge for supplies is unbelievable. When I called to question if I could pay less (rather than giving them no business in the future) they were very rude. One of the billing people continually interrupts when you try to speak. I asked to speak to a manager and was disconnected. When I initially went there the gentleman, Neema, who fitted me for my machine and mask was great! Still is. If they all treated customers as he does I would have no arguments. Ordering supplies from now on from Amazon. MUCH cheaper even after insurance taken into consideration. read more

Really disorganized office. I received a bill last month for around $150 on services they rendered in August 2017! That's right 2017. Last year I developed some breathing issues that required the need for oxygen. They delivered the equipment but when I called them to pick up the equipment because it was not needed anymore several months later, they informed me that I had to come up with $500 plus dollars before they would come to pick up! I paid the gentleman that came to pick up so I figured we were squared away bill wise so I was floored when I received the bill dated 2017. Needless to say I have contacted my insurance company and they have given me a list of several other providers that I can use. I have always paid this company when I receive a bill but I felt threatened by the way they insisted I pay on the spot. Not a customer friendly company. I think in the 4 years that I have been using them, I was actually able to have a live person answer the phone! Seems like everything goes to voice mail and good luck getting a return call! read more

This is the worst company I have ever dealt with!!!! They bill you before they submit a claim to the insurance. Call an harass you for payment before the due date. They bill you for a co pay when you don't owe one. They also tell you how much something is going to cost then bill you three times that amount. When you call them they don't listen. Grace is the worst person to deal with. They need to be avoided at all costs!!! read more

Worst service ever. All they ever diligently took care of was to make sure I paid them. Never got my device. No one ever called me. I made an appointment and no one showed up. Ask your doctor for a recommendation to another company. read more

I wonder if Pulmonary Solutions really has an office in Reno. Seems there's only one person, Matt. He can't possibly help patients by himself. Seems more like a snake oil salesperson than a true helper for medical patients. I won't deal with him. read more

I had issues with ordering equipment and dealing with the way my insurance bills. I was helped today by a very understanding employee. Carolynn Demar helped me resolve the problem and worked on getting my suplies mailed. My experience with her was excellent. Thank you. read more

I order re-supply of my CPAP supplies. My credit card/HSA account was charged in addition to my insurance for the full amount. I have been trying since October to get a refund so I can pay back the HSA account to avoid penalties. I have been given the run around, been told a supervisor will be able to help me. A supervisor is never available. No one ever calls me back as promised. I've submit a written grievance and still no contact from the company or a supervisor to handle this. read more

OMG! These people call me like 3 times a day just to verify if I need anything or to let me know what things will cost or whatever. They are trying to get payment before they even submit to the insurance. This happens every day!! I like to be informed but this is ridiculous. I would use a different company if my insurance would. I have asked them a million times to stop calling so much, I do work for a living and do not appreciate having so many calls all the damn time!! Send an email? Letter? ugh! read more

Raising one star on behalf of the customer service person - Once again, the customer service / billing people have to do the dirty work and they do it well. I feel really bad for them because they do a really good job and are polite on the phone but the back office must be a disorganized mess of paperwork. I emailed them and asked them to follow up on "Michael M's" response on my previous review and they called me back and told me all the money is applied to my account and I can disregard the delinquent notices again, but why I got them to begin with is the bigger problem. I do not recommend doing business with this firm. I am not sure why the insurance companies and sleep centers are contracted with them because they don't have sound practices in place for the most important thing: billing the customers. read more

I will never do business with this company again. They have sent me a bill on 1/17/19 for items I returned to them (which I never ordered). My confirmation order says they received them 1/2/19 FEDEX and were signed received. Around 10/18 l was sent an email with no information in it. None. It looked like a computer error. I see someone else had problems at a similar time. They send me $130 of supplies I never ordered. I contacted them to issue a label because I mistakenly opened it thinking it was an Amazon Order, and I'm not paying to ship it back. I contacted them at least 5 times from October to December. I was told a shipping label could take weeks to issue. Pdf to email? Nope. Uh, printer? Not until I called them in December and left a message on several extensions that I will be disposing the items if they didn't reply in 30 days did I get any response or follow through on the label. They had no notes in my account of any of the calls I made. They did say they sent me a label by MAIL which I never received. No notes telling them why. They have also called me in prior years in December and said I would get the supplies for free only to find they are billing me over a hundred dollars. They charge $50 "after insurance" for a CPAP cushion you can buy on Amazon for $20. You can also get 24 filters for $8 on Amazon in a paper box. I care about the environment. They give you 3 in all kinds of plastic charging A LOT. Shady. I have asked them to close my account multiple times. read more

Worst company ever. I had an emergency shutdown with my oxygen tank and it took them one week to respond. They make appointments and never show up. DO'N'T USE THEM. read more

Horrible service by billing department . Off shore billing team cannot effectively communicate and they hide behind ineffective, idiotic policies, including forcing the payment of the last month rental , normally covered by insurance . No effective system to transfer the account from previous health insurance organization to new, current health insurance provider. Billing agents were argumentative and did not follow up. Avoid this company. read more

Horribly understaffed, making for very frustrating communication via "phone tag". You will never get anything but voicemail when you call, and when they do call you back, if you don't answer they will not leave you any info, just a message to call them back on a number that always goes to voicemail. Complete lack of proper COVID precautions in their office. Was sold a battery pack (told it would certainly last me all night) that wound up being underpowered for my device - wound up getting a refund, but tech support was totally clueless as to how to find a battery based solution that could work for me for use while camping. So I will have to experiment to find my own solution! read more

Everytime I try to contact the local office, I get routed to the Philippines. Lovely people they are but the most incompetent staff. Never get the order right and when I ask to speak with someone local, they tell me they are local, and then proceed to screw up the order or just hang up on me. I see I am not the only one that has fallen victim to this vicious prank by pulmonary solutions. read more

Horrible horrible service. If you give them your credit card on file they just keep billing you ridiculous items with no answer to what it was for. When you call billing you only get a voicemail no one ever calls you back. When you call and get to an operator they just put you again to a voicemail even when you ask them not to. When I called back five times and finally got someone they couldn't help. Just feel cheated go somewhere else read more

I would not recommend their service to anyone. The ordering process is awful. Their customer service department never follows up. When ever they try to connect me to a different department, I get hung up on. I have had nothing but problems with Pulmonary Solutions ever since my doctor gave them my CPAP Rx. I wish my old company carried the products I need. I would go back to them in a heart beat. Looks like from other reviews, I'm not the only person who has had LOTS of problems with this company. read more

The only reason I am giving a 1 is because zero is not an option. The staff has got to be some of the most incompetent people I have ever dealt with. I have placed 2 orders with them and both times they have been wrong. It took over a month later to get the correct stuff. When they originally sent the order there I figured that I would also add the second member on so I could just do both orders at the same time. I have faxed them the order 3 times and emailed it once. I have called numerous times and it is the same incompetent people telling me that there is still no order or follow up. Each time I have to call and it is the same. The lady I deal with Simone does absolutely nothing that she's says she going to do. You would think that a company dealing with such important things like breathing supplies would take it more seriously. Needless to say I am taking my business else where. read more

I wish I could give this company zero stars. They started with the harassing phone calls before even mailing me a bill, and the harassment continued well after each bill had been paid and had cleared my bank. When I told one rep that I had paid the bill, she said, "Oh, I'm calling about the one that will be sent out in 2 weeks and will be due 5 weeks from now. Just a friendly reminder". I went through this "friendliness" for an entire year. Their service reps kept saying that they'd stop calling if I'd set up automatic payments (i.e., give them access to my bank account). Believe me, you definitely don't want this dishonest company to have access to your bank account. Avoid at all costs. read more

Not worth going here and I would stop using my machine and risk stop breathing for good in my sleep if they were the only company left. I was directed to Pulmonary Solutions (P.S.) by my insurance company. First visit they got me in the same day and set me up with a machine. That's where the good experience ended and the horrible truth started. I needed to change the type mask and it took me a month to get into the office and get a mask. My doctor wrote my Rx for a nasal mask and I needed to swap to a full mask. P.S. account person called me back after 1 week to tell me she got the Rx changed and I could make an appointment. It took me 3 weeks to get into the office and after several attempts to get into the office they started canceling my appoints because the person I was supposed to see (Chris the office manager) was not going to be there. When I finally get into the office Chris again the manager is surprised I had a hard time getting an appointment. He also claimed that my Rx had not been changed but authorized the mask anyways. Chris tells me that my insurance covers the mask 100% and I don't have a deductible. This was not surprising because I know I have really good health insurance and some items are 100% and does not have a deductible. I leave with my mask and told that I owed nothing. Roughly a month passes by and I get a call stating I owe them money. Did not make sense so I said I would call back. I call back to validate I was talking to someone with P.S. and it was not a scam call. The person I spoke with talked to Chris and told me Chris admitted he did tell me the insurance covered it 100% and cannot explain why he told me that. STAY AWAY from Pulmonary Solutions. This is a small office and the office manager is so disconnected from the office operations that making an appointment is confusing to him and inability to properly read the patients insurance. read more

The customer service people have been nice on the phone. However, they tell you that your supplies are being sent "the next day". The "next day" turns into at least a week. The first order was incorrect because they made assumptions about the model of machine I use rather than ask. I'm still waiting for the correct supplies. Update: It's been 4 weeks since I talked to them about sending me the correct supplies. I talked to them last week and they admitted they had done nothing about solving the issues with my order. At this point, I have no idea if anything has been shipped since they never provide shipping information. I have informed my doctor about the problems I've experienced so that she can warn other patients about the problems with Pulmonary Solutions. read more

I am a new patient to Pulmonary Solutions. I understand that their have been some issues previous to my experience, however there was no site of that in my interactions. From the first contact to the 30 day follow up I was treated with care and clear communication. I've already received my first shipment of supplies and all I had to do was answer a text message and they arrived 3 days later. I enjoyed the personable and professional staff who I believe are genuine in their pursuit of true customer service! read more