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Comfortable enough for a weeklong stay-- The scope: came here a month or so ago for 6 days 5 nights. Most clientele seemed to be business travelers, in the mornings there seemed to be a lot of small groups or individuals meeting up or working in the lobby seating areas. Downstairs lobby opens directly into the hotel restaurant and bar towards the back of the building. Wifi is accessible in the lobby which was great bc I arrived earlier in the morning and needed to get some work done before check-in time at 3pm. There's an incohesiveness to the design of this hotel and the vibe they are trying to give off--directly inside the lobby the seating and check-in area is modern but very utilitarian and functional, with normal lighting. Past the halfway point (looking at the room from front entrance to back), the back is dimly lit with a bunch of neon lighting, real and faux greenery, a very NY Lower East Side/Nolita hip/trendy vibe going on...or at least it seemed like that was what they are trying to do. Then on certain weekday evenings there was a DJ playing very loud music in the lobby toward the back half of the space. Like I mentioned prior, this seemed to be mostly business clientele who leaned towards a little more buttoned up (at least in the morning when I saw tons of people walking around in blazers and laptops), and maybe evenings are when everyone throws back and has a cocktail or two, but every time I walked into the hotel lobby in the evening it felt like I was walking into an oddly calm and brightly lit front section of a night club. The room deets: Room and bathroom wasn't the largest but comparable to other hotels in the same class in London. Room came with a queen size bed, desk, tv with cable, a safe, iron and ironing board, one robe (thought this was funny since usually there are two guests per room), two pairs of slippers, and simple bathroom amenities (body wash, shampoo, conditioner, hair dryer, bar soap, shower cap, small needle/thread kit). The turndown service is by request (which most hotels do nowadays which was perfectly ok by me--better for environment and no need to change towels every day). The down (or up in this case) and dirty: The issue I had with bathroom (and the reason I subtracted a star) was that there were mold spots on the ceiling. Also there were some spots in the bathroom that were just not thoroughly cleaned (top edges of door handle, too edge of towel hook), which although are not main use area, just gave me the impression the upkeep could be better. Also there was def some wear and tear on the vanity tray which held the washcloths and hand soaps--parts of it were peeling. I was going to ask to switch rooms but considering I wasn't in room most of the day I just let it be... The players: Staff at the front desk was very courteous and helpful. Pleasant to find out late check-out time could be arranged in advance either by calling the front desk or arranging directly in the lobby. This was terrific because my flight didn't leave until 8pm the day of check out. And of course can't miss to review... The food: the restaurant food on the first floor (GA) is pretty tasty! The chicken sandwich was had crispy seasoned breading with juicy chicken enveloped on two sides by a fresh brioche bun. The short rib my friend had was flavorful and tender. I have to say coming from the states my bar is set low, but it was good enough that I would eat there even if I wasn't staying at the hotel. The End.
The Pullman and it's restaurant GA and staff having exceeded my wife's and my expectations. From our arrival to our dinners and Breakfast at GA have been wonderful. Celebrating our 40th wedding anniversary they had our room ready with flowers laid out on the bed a card and a delivered cake to our room moments after we arrived. We have enjoyed the selection on the breakfast buffet with an extensive English style breakfast with something for everyone from the granola cereals to fresh fruit and pastries. We have had dinner twice and both meals were very enjoyable. The house cocktails are amazing! But most of all I enjoy the smiles and greetings from the wonderful staff.
Stay somewhere, anywhere else. Checked in and left within 10 minutes. The place is run down, dirty and certainly not a four star hotel. More like a motel off the interstate that feels gross in all ways. Bedbugs are an amenity there. Floor staff was nice, Specifically Jamie. Management couldn't care less about guests. Gaetana made no attempt to make things right when issues were brought to her attention. Getting her out of her back office to even discuss was a chore. Place is a 2 star motel at best. Was on a business trip with two other team members; I didn't feel safe and decided to eat the costs of the reservations (their management decision) and just left. Don't waste your money, there are way better places in London.
A great hotel conveniently located (walkable to) near St Pancras and King's Cross if you need to catch a train such as the Eurostar early the next morning. Modern (postmodern, even), sleek, clean, with a sense of design. The bright red in the bathroom is a tad bit Ikea (cheap) but otherwise it's fine. Good insulation. Slept well, no noise. Decent air conditioning (no half ass air con like many European hotels). Lobby is quite striking in design (love the glowing desks and book cases). There is a safe in the room and several power outlets for charging phones, computers, and so on. Convenient and thoughtfully designed. It's not cheap but then its rate isn't too far from that of nearby Premier Inn; we decided if we are paying that much for Premier Inn we might as well (with nearly the same price) enjoy the Pullman. Bar and restaurant seem quite expensive (but then it's a hotel location, understandably). Breakfast started too late for our purposes (we had to depart early). They start at 7:30 or 8 am on a weekend if I remember correctly.
The Pullman London St Pancras hotel is located on Euston Rd, Kings Cross, London. It's great location and few steps to St Pancras train station. Front desk staff so friendly and welcomed. We only stayed here for one night in order to catch next day train to Paris. Room was spacious and clean. When I booked in, they claimed Nespresso machine for each room not coffee making facilities. Never mind... High recommended if you need to catch early train to Paris or late train return to London. This is excellent location and fabulous hotel to stay.
Update- They have both an extensive Whiskey and Gin collection which makes relaxing after a long day of meetings easy.
Pullman is a solid hotel with modern decor, a vibrant restaurant, good gym with fantastic views, apples, and water, and terrible beds. We are fans of the AccorHotels. This hotel matches the usual business, upscale vibe. I loved that my bed and my son's sleeping space were separated by the sleek bathroom (with those strange 1/2 glass doors that seem prevalent in London). My room had the layout of a mini-suite for $250/night USD. We had nightly turn down chocolates and complimentary bottled waters. We were surprised by a beautiful display of goodies wishing us a happy 8 year anniversary :). All the goodies tasted yummy. Everything was just lovely except for the terrible beds that all 3 of us complained about. They were just lumpy, bumpy and the worst! I cannot recommend this hotel and will not stay here again because of their beds. I asked reception if there was anything they could do. Nothing was done. When I took the survey sent to me by AccorHotels, I gave the same glowing review except for the beds! They apologized that my request for more pillows was not followed up upon. Bottom Line: The Grosvenor that I stayed at on the first leg of my trip had very good beds and a great location near Victoria Station. It was $80 more per night, but included breakfast and beee/wine snacks all day.
Close to train station! We got in late from Paris and didn't want to drive home so stayed here. Super quick easy walk! Lobby is really nice, check in was super quick. And staff was very friendly. Had a nice room with large comfy bed, then a pull out in a separate area for the child. Nice amenities in restroom. Would definitely stay again.
This hotel has been entirely renovated in 2012 to comply with the Pullman standards, and the result is really nice. I had the opportunity to stay there thanks to a great offer from Accor Hotels : I payed £90/night for a deluxe room (instead of £200 internet price, or more than £300 if you book directly at the hotel). Otherwise, I would never have stayed in this hotel. The location is very convenient when you arrive in Eurostar: 5 minutes walk from King's cross station. If you don't mind walking a bit, you are 15 min from British Museum, 25 from Covent Garden, 35 from Trafalgar square... The lobby of the hotel is huge, very classy and with a lot of sofas and armchairs which make the place feel comfy and welcoming despite of its size and the fact that people cross it all day long. The bar and the restaurant is in the back of the lobby and open on it, and apparently thebreakfast is served here (it was around £25/person so we didn't try, there are plenty of places to eat around, including a starbucks just in front of the hotel). The room was really big, nicelly decorated, with a huge bed (king size), Nespresso coffee machine, a sofa in addition to the bed, a big LCD screen and Ipod dock (coffee machine and sofa are not available in standard rooms). Of course there also was the "classic" things you can expect from a 4 stars hotel: dressing gowns, slippers, safe, iron board, daily press, minibar... Low speed wifi is provided for free, but it's sufficient to check mails, maps, Yelp or any other classic website. High speed wifi is charged. The bathroom was nice but not that big, with a shower and Roger & Gallet products. We asked for a room not on the Euston Road side and it was very quiet, but we couldn't enjoy the lovely view of London you can have on the other side of the hotel. The hammam/sauna/gym space was ok, but I expected someting better. It is a bit little but it was empty when we went there. The view on the British Library is beautiful from there and it can be a motivation for running! The sauna was not hot at all, and the hammam is not a real hammam, just a plastic booth with vapor, but it's still enjoyable after a day of walk. There are lockers in the cloakrooms, and towels and bath products are provided. The staff was extremely kind and helpful during all our stay. I would definitely stay here again if such offer is available again. It was the first time I stayed in a hotel in London and I think next time it will be hard to go back in a youth hostel...
My experience at the Pullman was incredible. After having troubles with my booking that I'd made online, both the receptionist and her manager were really understanding and completely sorted out the situation. The breakfast is a buffet that offers pretty much anything you want, be it sweet or savory. The customer service at the Pullman is second to none and I highly recommend this hotel.
We chose this hotel based on the proximity of it to St. Pancras station since our next stop was going to be Paris via Eurostar. Little did we know, that it was an extremely convenient location since the King's Cross underground station was just a short walk away, which connects to almost every single underground line in London. The hotel itself is very modern and reminded me of a W. The rooms were clean, comfortable, and a very nice size for being in a city. I loved the rainfall shower and the bath products that they have. The hotel has some steps going up to the front, which is annoying when you have luggage. There was no bell hop around to assist us when we arrived, although it was pretty early in the morning. We didn't partake in their breakfast, but we did try to on the last day... we woke up a little late so didn't get down to the restaurant until 10:30 and they had no food left. Breakfast ended at 10 and they hadn't started serving lunch yet. On some mornings, the elevators were extremely busy/slow and the stairs were too confusing to figure out.
9 months ago
Upscale hotel in a great location, at least sometimes at a reasonable price. I had a work trip where I was going to offices near the Warren St tube stop and Canal Reach and was arriving by Eurostar, so this hotel was really nicely situated. About a 10-minute walk to Warren St, 15-minute walk to Canal Reach and 7-minute walk from the St Pancras station. I also got to walk by Platform 9 3/4 and get a few Harry Potter souvenirs for my kids. The actual hotel had a nice restaurant/bar and excellent (included) breakfast. My only complaint is that the kitchen was closed a bit after 10p one night that I would have liked a bit of a follow-up to dinner. The room itself was definitely nice with a chez, comfy bed, nice rain shower, nespresso machine and generally upscale feel. The view of the British library and St Pancras out the window helped too. All of that and it was less than $400/night, which kept it in-budget for the work trip unlike the other Marriott properties nearby that I normally would have stayed at. read more
2 years ago
Comfortable enough for a weeklong stay-- The scope: came here a month or so ago for 6 days 5 nights. Most clientele seemed to be business travelers, in the mornings there seemed to be a lot of small groups or individuals meeting up or working in the lobby seating areas. Downstairs lobby opens directly into the hotel restaurant and bar towards the back of the building. Wifi is accessible in the lobby which was great bc I arrived earlier in the morning and needed to get some work done before check-in time at 3pm. There's an incohesiveness to the design of this hotel and the vibe they are trying to give off--directly inside the lobby the seating and check-in area is modern but very utilitarian and functional, with normal lighting. Past the halfway point (looking at the room from front entrance to back), the back is dimly lit with a bunch of neon lighting, real and faux greenery, a very NY Lower East Side/Nolita hip/trendy vibe going on...or at least it seemed like that was what they are trying to do. Then on certain weekday evenings there was a DJ playing very loud music in the lobby toward the back half of the space. Like I mentioned prior, this seemed to be mostly business clientele who leaned towards a little more buttoned up (at least in the morning when I saw tons of people walking around in blazers and laptops), and maybe evenings are when everyone throws back and has a cocktail or two, but every time I walked into the hotel lobby in the evening it felt like I was walking into an oddly calm and brightly lit front section of a night club. The room deets: Room and bathroom wasn't the largest but comparable to other hotels in the same class in London. Room came with a queen size bed, desk, tv with cable, a safe, iron and ironing board, one robe (thought this was funny since usually there are two guests per room), two pairs of slippers, and simple bathroom amenities (body wash, shampoo, conditioner, hair dryer, bar soap, shower cap, small needle/thread kit). The turndown service is by request (which most hotels do nowadays which was perfectly ok by me--better for environment and no need to change towels every day). The down (or up in this case) and dirty: The issue I had with bathroom (and the reason I subtracted a star) was that there were mold spots on the ceiling. Also there were some spots in the bathroom that were just not thoroughly cleaned (top edges of door handle, too edge of towel hook), which although are not main use area, just gave me the impression the upkeep could be better. Also there was def some wear and tear on the vanity tray which held the washcloths and hand soaps--parts of it were peeling. I was going to ask to switch rooms but considering I wasn't in room most of the day I just let it be... The players: Staff at the front desk was very courteous and helpful. Pleasant to find out late check-out time could be arranged in advance either by calling the front desk or arranging directly in the lobby. This was terrific because my flight didn't leave until 8pm the day of check out. And of course can't miss to review... The food: the restaurant food on the first floor (GA) is pretty tasty! The chicken sandwich was had crispy seasoned breading with juicy chicken enveloped on two sides by a fresh brioche bun. The short rib my friend had was flavorful and tender. I have to say coming from the states my bar is set low, but it was good enough that I would eat there even if I wasn't staying at the hotel. The End. read more
1 year ago
4 years ago
The Pullman and it's restaurant GA and staff having exceeded my wife's and my expectations. From our arrival to our dinners and Breakfast at GA have been wonderful. Celebrating our 40th wedding anniversary they had our room ready with flowers laid out on the bed a card and a delivered cake to our room moments after we arrived. We have enjoyed the selection on the breakfast buffet with an extensive English style breakfast with something for everyone from the granola cereals to fresh fruit and pastries. We have had dinner twice and both meals were very enjoyable. The house cocktails are amazing! But most of all I enjoy the smiles and greetings from the wonderful staff. read more
2 years ago
Stay somewhere, anywhere else. Checked in and left within 10 minutes. The place is run down, dirty and certainly not a four star hotel. More like a motel off the interstate that feels gross in all ways. Bedbugs are an amenity there. Floor staff was nice, Specifically Jamie. Management couldn't care less about guests. Gaetana made no attempt to make things right when issues were brought to her attention. Getting her out of her back office to even discuss was a chore. Place is a 2 star motel at best. Was on a business trip with two other team members; I didn't feel safe and decided to eat the costs of the reservations (their management decision) and just left. Don't waste your money, there are way better places in London. read more
A great hotel conveniently located (walkable to) near St Pancras and King's Cross if you need to catch a train such as the Eurostar early the next morning. Modern (postmodern, even), sleek, clean, with a sense of design. The bright red in the bathroom is a tad bit Ikea (cheap) but otherwise it's fine. Good insulation. Slept well, no noise. Decent air conditioning (no half ass air con like many European hotels). Lobby is quite striking in design (love the glowing desks and book cases). There is a safe in the room and several power outlets for charging phones, computers, and so on. Convenient and thoughtfully designed. It's not cheap but then its rate isn't too far from that of nearby Premier Inn; we decided if we are paying that much for Premier Inn we might as well (with nearly the same price) enjoy the Pullman. Bar and restaurant seem quite expensive (but then it's a hotel location, understandably). Breakfast started too late for our purposes (we had to depart early). They start at 7:30 or 8 am on a weekend if I remember correctly. read more
The Pullman London St Pancras hotel is located on Euston Rd, Kings Cross, London. It's great location and few steps to St Pancras train station. Front desk staff so friendly and welcomed. We only stayed here for one night in order to catch next day train to Paris. Room was spacious and clean. When I booked in, they claimed Nespresso machine for each room not coffee making facilities. Never mind... High recommended if you need to catch early train to Paris or late train return to London. This is excellent location and fabulous hotel to stay. read more
Pullman is a solid hotel with modern decor, a vibrant restaurant, good gym with fantastic views, apples, and water, and terrible beds. We are fans of the AccorHotels. This hotel matches the usual business, upscale vibe. I loved that my bed and my son's sleeping space were separated by the sleek bathroom (with those strange 1/2 glass doors that seem prevalent in London). My room had the layout of a mini-suite for $250/night USD. We had nightly turn down chocolates and complimentary bottled waters. We were surprised by a beautiful display of goodies wishing us a happy 8 year anniversary :). All the goodies tasted yummy. Everything was just lovely except for the terrible beds that all 3 of us complained about. They were just lumpy, bumpy and the worst! I cannot recommend this hotel and will not stay here again because of their beds. I asked reception if there was anything they could do. Nothing was done. When I took the survey sent to me by AccorHotels, I gave the same glowing review except for the beds! They apologized that my request for more pillows was not followed up upon. Bottom Line: The Grosvenor that I stayed at on the first leg of my trip had very good beds and a great location near Victoria Station. It was $80 more per night, but included breakfast and beee/wine snacks all day. read more
7 years ago
Close to train station! We got in late from Paris and didn't want to drive home so stayed here. Super quick easy walk! Lobby is really nice, check in was super quick. And staff was very friendly. Had a nice room with large comfy bed, then a pull out in a separate area for the child. Nice amenities in restroom. Would definitely stay again. read more
This hotel has been entirely renovated in 2012 to comply with the Pullman standards, and the result is really nice. I had the opportunity to stay there thanks to a great offer from Accor Hotels : I payed £90/night for a deluxe room (instead of £200 internet price, or more than £300 if you book directly at the hotel). Otherwise, I would never have stayed in this hotel. The location is very convenient when you arrive in Eurostar: 5 minutes walk from King's cross station. If you don't mind walking a bit, you are 15 min from British Museum, 25 from Covent Garden, 35 from Trafalgar square... The lobby of the hotel is huge, very classy and with a lot of sofas and armchairs which make the place feel comfy and welcoming despite of its size and the fact that people cross it all day long. The bar and the restaurant is in the back of the lobby and open on it, and apparently thebreakfast is served here (it was around £25/person so we didn't try, there are plenty of places to eat around, including a starbucks just in front of the hotel). The room was really big, nicelly decorated, with a huge bed (king size), Nespresso coffee machine, a sofa in addition to the bed, a big LCD screen and Ipod dock (coffee machine and sofa are not available in standard rooms). Of course there also was the "classic" things you can expect from a 4 stars hotel: dressing gowns, slippers, safe, iron board, daily press, minibar... Low speed wifi is provided for free, but it's sufficient to check mails, maps, Yelp or any other classic website. High speed wifi is charged. The bathroom was nice but not that big, with a shower and Roger & Gallet products. We asked for a room not on the Euston Road side and it was very quiet, but we couldn't enjoy the lovely view of London you can have on the other side of the hotel. The hammam/sauna/gym space was ok, but I expected someting better. It is a bit little but it was empty when we went there. The view on the British Library is beautiful from there and it can be a motivation for running! The sauna was not hot at all, and the hammam is not a real hammam, just a plastic booth with vapor, but it's still enjoyable after a day of walk. There are lockers in the cloakrooms, and towels and bath products are provided. The staff was extremely kind and helpful during all our stay. I would definitely stay here again if such offer is available again. It was the first time I stayed in a hotel in London and I think next time it will be hard to go back in a youth hostel... read more
13 years ago
My experience at the Pullman was incredible. After having troubles with my booking that I'd made online, both the receptionist and her manager were really understanding and completely sorted out the situation. The breakfast is a buffet that offers pretty much anything you want, be it sweet or savory. The customer service at the Pullman is second to none and I highly recommend this hotel. read more
We chose this hotel based on the proximity of it to St. Pancras station since our next stop was going to be Paris via Eurostar. Little did we know, that it was an extremely convenient location since the King's Cross underground station was just a short walk away, which connects to almost every single underground line in London. The hotel itself is very modern and reminded me of a W. The rooms were clean, comfortable, and a very nice size for being in a city. I loved the rainfall shower and the bath products that they have. The hotel has some steps going up to the front, which is annoying when you have luggage. There was no bell hop around to assist us when we arrived, although it was pretty early in the morning. We didn't partake in their breakfast, but we did try to on the last day... we woke up a little late so didn't get down to the restaurant until 10:30 and they had no food left. Breakfast ended at 10 and they hadn't started serving lunch yet. On some mornings, the elevators were extremely busy/slow and the stairs were too confusing to figure out. read more
4 years ago
10 years ago
We had a amazing time at the Pullman Hotel near San Pancras, we arrived early from a flight from San Francisco, we had some breakfast and when we finished our room was ready! We unpack and we realized our safe box was not working, CRISTINA came to our rescue. Very friendly and very warm. When I told her that it's was our 30th anniversary, she was pleased to know. We came back from dinner and ...surprised. We have been moved to a Suite, with a bottle of champagne and delicious strawberries w/ chocolate. CRISTINA made us feel very welcome, she was always with a smile every time we saw her. She went a step ahead, so our stay was brilliant! Cheers for CRISTINA!! read more
8 years ago
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10 years ago
It's a nice hotel and centrally located. Staff is very friendly (compared to British standard) though hotel rooms are really small. Good air-conditioning which is rare in London. Breakfast buffet is very varied and of decent quality. Nice workout room and dry sauna. A few weird things though - two separate elevator systems so have to keep calling both (it gets old very quickly), room initially came with a weird sofa instead of a chair next to the desk (chair was provided after request), and lastly the iron is chained to the ironing board as if someone (the guests? the housekeeping staff?) was going to steal it... Even if this was a valid concern, couldn't you just put a chip or something less clumsy? This chain makes it almost impossible to iron anything larger than a napkin.. read more
9 years ago
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9 years ago
