Pull up a chair review After months of searching for a rental company that offered both quality and affordability, we were so thankful to have found Pull Up A Chair Rentals. We had gone to other rental places and they were not as clean, or as organized as their showroom. I really appreciated being able to see first hand each piece of rental to make the best choice. Plus, Dawn Marie was really sweet and gave wonderful insight to us for choosing which color would look best with what. Even went above and beyond to find additional pieces they didn't offer. They provided all the remaining rentals we needed for our wedding - tent, chairs, tables, linens, whiskey barrels - you name it, and everything was in great condition and exactly what we were looking for. Their clean, well-organized showroom made the selection process easy and enjoyable. It was clear right away that this was a family-run business that takes pride in what they do. They were incredibly accommodating and kind throughout the entire process, and even when we encountered small hiccups (as all weddings do), they handled them quickly and made things right without hesitation. We're truly grateful for their service and support. If you're planning a wedding or event, don't hesitate to reach out to Pull Up A Chair Rentals - they're professional, dependable, and wonderful to work with! Yelp, please don't take my review down. I DID wrote this & these are my pictures! read more

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Had an appointment at 10:30 for a viewing of some items I'd prefer seeing the condition of in person it's now 10 minutes PAST my appointment time I've called their number at least 12 times since 0900 am , just to be called as I'm writing this review for her to tell me that she didn't even have me on schedule (mind you I made this appointment with her about three weeks ago) and that she was busy at an event but could see me in 20 minutes ( just for her to STILL NOT BE HERE 30 minutes later ) . I take professionalism in a business as a big thing, and this just left a very bad taste in my mouth. Maybe this review will be updated in the event if I choose to go forward with them but at this point I just feel like how can I trust you to show up to my party on time and have me on schedule if you can't even keep to a viewing appointment on time and on schedule?? I'm sure the items they have inside are beautiful, etc. but professionalism and trustworthiness in a business is a big thing . Ok after having a conversation with Dawn, I changed the review score on this because she made me feel at ease even though I was upset with the initial lack of appointment time. I am happy to move forward with her because of how she handled the situation today. read more

Pull Up A Chair Event Rentals - Here for an APPOINTMENT that was SET with no one HERE . - Party Equipment Rentals Near Me - Upland, California

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If I could leave a 0 I would! I've been price-matching several locations, and all have been extremely nice. I've called this location SEVEN TIMES during business hours throughout two weeks. Finally got an answer on the eighth try to find out that the woman answering the phone was EXTREMELY rude and knew zero about customer service. I was warned by a friend who used them for their company that they showed up an hour late and with the wrong tables and were rude to them like THEY were the ones that made the mistake. I know they can't keep afloat constantly changing locations of their show room. So I tried to be understanding and assumed they were just having an off day so despite my better judgment I attempted to use their service and was completely blown away. I 100% would not recommend it!!!!!!! *****By her obnoxious and rude response you can clearly tell why there are so many reviews on bad customer service alone. She didn't understand the reason I was calling was that I sent another request in for an order that was barely short of the minimum she was claiming to have to deliver. Which was $1000. That's why I was trying to speak to someone but she claims it was so hard to drive up to Lytle Creek when none of my other rental services for the event have complained once are charged me anything extra. (including another box truck) I totally would have said no thank you or that I'd get back to her, but she was rude from the very beginning before there was even an issue. And the phrase is suck, not eat. read more

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They were very accommodating, and also at a great price. The customer service was fast and friendly.They picked up and dropped off on time which was awesome! Definitely recommend! read more

I had a very unpleasant and unprofessional interaction with the ( Manager's wife). I have rented from this company before I've had zero issues I even placed an order with the manager who was professional and accommodating. I had been trying to get a hold of someone for a week, left a voice message and even replied to the text messages they send out when they don't answer. I did manage to get someone on the phone but told me I needed to reach a minimum and to call back when I was ready to add more to my order. I was totally ok with it and called back less than an hour later during business hours and didn't get an answer. I called back the next day no answer only a text back that seems to be an automated text. Someone did reply said they would call me back, I ended calling again and when they responded the woman who answer was EXTREMELY RUDE, UNPROFESSIONAL and HOSTILE. I then asked her if the person I spoke to last who a man was the manager by any chance and she responds " yes that la my husband why?" I told her because he was actually professional and friendly and I was taken back by how rude she was being then she starts saying that it's because I had been calling and she's busy. So that makes it ok to be rude to customers when a customer to trying to get a hold of someone from the company? I told her I had been trying to get a hold of someone for a week and I even responded to the messages they send out and she said " yeah those are automated messages honey" what kind of business owner speaks like that to a customer? Then she started to raise her voice at me and get loud was not letting me get a word in and kept cutting me off. I had to tell her to cancel my order because there was no way I felt comfortable renting from them after that horrible interactions. I have even recommended them to friends to rent from them because I have had positive interactions in the past with the manager and another woman. I will NEVER rent from this company again just because she's the managers wife it gives her the right to be rude??? From the looks of it it seems like they respond to bad yelp reviews justifying their horrible unprofessional behavior, most likely it's the wife responding to these reviews so I won't be surprised if they reply to this review not taking any sort of accountability. read more

I have used this company many times. They have a full line of products to help you have an amazing event, along with great prices. I highly recommend them. read more

I recently rented tables and chairs for a graduation party at my home. The order process went smoothly and the delivery went well. They delivered on a Friday and the pickup was on Monday. I even paid an extra fee to have them delivered up 10 stairs that are in the backyard. Upon pickup as the truck was being backed into my driveway they backed into my opened gate. They immediately stopped and drove forward then at that point the passenger got out and guided the driver up the driveway. We provided them with a video showing this but because of lighting and angles it didn't show the exact contact that the truck made with the gate. We provided another video that showed the truck backing up and the sound the contact made when the truck hit the gate but these videos did not seem to be enough for Tim to believe that their drivers were at fault. We provided pictures of the damage to the gate as well. We had agreed to have them bring back the truck so that we can show him where the truck must have hit as it was backing into the driveway but he has not responded with a date/time. We are not looking to get a new gate, we just want the dented section of the gate fixed. Unfortunately, I will not be using PUAC for any future event nor will I recommend them. read more

The staff was a pleasure to work with for our event. We rented tablecloths in varied sizes, which were clean and thick. Tim, the owner, was very kind to carry them to my trunk as they were very heavy for me. I look forward to work with them in the future! read more

Pull Up A Chair Event Rentals - Rented black tablecloths - Party Equipment Rentals Near Me - Upland, California

I hired them to tent my backyard for New Year's Eve since it was pouring. Horrible job done. Waste of money Everyone was getting wet. There was opening and holes everywhere read more

Such a disappointment and glad I caught this before actually hiring this company. When I called, I asked for a quote for 60X100 clear tent, and the sales person told me that they combine the tents to create a 60X100. She indicated she needed to speak to her crew to give me a proposal. The quote was extremely expensive and to make matters worst, the sales person was RUDE! I called her numerous times with questions and was completely taken by surprise that in all our conversations, the sales person failed to tell me they were quoting me a smaller tent! She was very clear that once I gave a deposit there was no option to cancel and I would be responsible for the entire amount, so I asked if this was their only clear tent, or if they had multiple clear tents so I could figure out how quickly I would have to decide, and she told me they multiple. After a few more calls, I noticed that I only saw a 40X100 tent and asked if there was a 2nd tent for 20X100 based on our previous conversation she just said, that was all they had available on that day and that their 60X100 was already rented out. I was shocked at her answer, this is not what she had told me previously, so the moment I said, Wow! That's a lot of money and not the size we discussed, I got a message on the proposal that the sales rep had cancelled the quote!!!!! It was at that point, I realized she clearly not interested in doing business. This is not a company I would trust for my next party. read more

I have used this business a few times now and every time they have been great! Easy to work with, even when I have changed my mind on table sizes or linen colors it hasn't been a problem. Delivery and pick up have always been very smooth! I definitely recommend Pull Up A Chair! read more

Pull Up A Chair Event Rentals - Party Equipment Rentals Near Me - Upland, California

Used this vendor for Thanksgiving and the following weekend for a wine party. Rented tables chairs and wineglasses. Delivery (& pick up after the events) was very prompt/timely. Equipment was clean and in very good condition. Would definitely recommend!! read more

Pull Up A Chair Rentals were easy to work with and very accommodating for the price! The tent was amazing, the people setting it up couldn't be nicer or more efficient. It made a hectic wedding day much easier! The communication could have been a little better, as a few emails were left unresponded to, but it seems they are a small staffed company, so it's understandable. Otherwise, everyone at the company was very nice and I would definitely utilize their services again! read more

What an incredible team here at PUAC!! Tim and Lisa were such a delight to collaborate with. They were the preferred vendor for rentals at the Claremont Garner House, and I am so grateful to have had them help us with my wedding reception! Tim and Lisa are honest, easygoing, and incredibly supportive. They were always available for a quick phone call, and very supportive when we asked to meet at their warehouse to view their rental options and go over our contract. Tim even went the extra mile to give us his best advice on the overall design (shapes/sizes of tables, differences in chairs, linen colors, etc). The team at PUAC was more than willing to help us stay within our budget, and equally as helpful and collaborative with arranging a cohesive layout for our reception. Drop-off the day before the wedding went by super fast, and pickup the same night of our wedding (due to another event happening) went off without a hitch. Everything turned out beautifully. Thank you endlessly!!! read more

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A one stop shop that turned our vision into a reality. They had everything we needed. Thank you read more

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Happy customer here!! Hosted my sister's engagement party. I rented dance floor, hedge wall, turf, pipe and drape, tables, chairs, linens. Rentals are well kept and clean!!! Linens and drapes were as white as snow clean!! Rentals were top notch! Communication with Dawn was excellent! She was super nice and professional! Tim called me to confirm my order and to go over rentals! He was very polite and professional. Delivery/ pick up guys were super nice! Very professional and careful while setting up and tearing down. Having great rentals gives you that much confidence to host an awesome event! PUAC far exceeded my expectations! Highly recommend this company! My to go to rental company from now on!! Thank you PUAC!!! read more

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Horrible customer service. Will never give them my business again. We rented tables and chairs for my bridal shower to be delivered the day before the event. They were scheduled to drop off at 1230pm, when 230pm rolled around and they still hadn't delivered we called and asked for an update. We were met with a rude remark that they were very busy but we were next on their drop off schedule and they had until 6pm for drop off anyway. After 5pm we are getting nervous (since they said we were "next" on their schedule) so we called just for another update but no one answered. Finally at 552pm they drop off the items. They looked great so we are happy! We asked the delivery men what time we should expect them for pick up he said around 2the next day, we asked if they could come closer to 3 since our event was at 11. He said fine and we all went on our happy way. When the even finished we hurried with tear down to make sure everything was ready for pick up. 3 rolls around no one shows, 4 then 5 then 6 no one shows and again, no one will take our calls. Sunday we try to get a hold of them, we call, email, text finally we hear back from "the lady". She then proceeds to berate my mother on the phone saying they don't work on Sunday's and she was doing us a courtesy by calling us and talking to us. We explain that we talked to the delivery drivers about pick up and she said "they just work for me they don't have a say in my business and they barely speak English". We were told to read our contract it says pickup is Monday. So bad on us for not verifying. But the level of customer service is unforgivable. I will never order from, suggest, or advise anyone to use this business again. To be told that your party is on Saturday what does it matter what time we drop off on Friday is highly unprofessional. I cannot express my distaste enough for this woman who spoke to my mother that way and left her in tears. Never again. read more

We used them for my backyard wedding and everything was perfect! We rented a large tent, tables, chairs, linens, and dishes. They had a great selection, and everything looked brand new. I would 10/10 recommend this company for your next event! read more

Pull Up A Chair Event Rentals - The wooden chairs and chargers added a beautiful rustic look for our wedding! - Party Equipment Rentals Near Me - Upland, California

Great experience with Pull a chair, every thing was delivered clean and on time. Easy to book

The company's owners have redeemed themselves. They found solutions we could both live with. Looking forward to picking up my rental items this week and meeting them in person. read more

Everbody at pull up a chair is so helpful and accomodating. We had a Saturday wedding and at the last minute needed chairs for our Friday rehearsal. Called them up and they told me they were on the truck for delivery. When I explained my situation they said they would see what they could do. In less than an hour a pickup truck arrived with chairs. So grateful for their outstanding customer service. They provided rentals for two events this year and both times all the tables and chairs were delivered very clean and in great shape. Pull up a chair will be my first call when planning events. read more

Please don't do yourself a disservice of ignoring bad and current reviews for this company like I did. My fiancée and I picked "Pull Up A Chair" for our wedding. I called the company and spoke with them on the phone a couple times and emailed back and forth while also looking at other companies. We decided to go with "Pull Up A Chair." After we had signed the contract and fully paid for our quote they decided to call me a let me know that they forgot to include chairs and would have to charge us and additional $400 dollars. We told them this was not acceptable and their compromise was to keep our money we paid; and to make up the difference by removing $400 worth of other items on our quote such as cocktail tables. Needless to say we were not happy with this solution and told them that we would like to cancel our order entirely and receive a full refund. They said they would only refund 80% of our order. I pointed out to them in their contract and on their website their cancelation policy which states if your request to cancel is made (8) days ahead of your event you will get full refund and no fees. Our request was made 4 weeks ahead and even when I pointed out that they were not following their own policies they refused to give us a full refund. Needless to say like many other reviewers have said "Pull Up A Chair's" customer service is some of the worst to deal with. They act polite and professional until you sign the contract. I would never recommend this company to a friend. I am super glad we decided to go with a different company and not risk our big day being ruined by their shenanigans and unpreparedness. If you're on the edge don't make our mistake, keep looking for a different place to rent... read more

I recently used this company for specifically a tent for my wedding! I found this company though word of mouth due to another vendor canceling the tent on me. From start to finish I have nothing but great things to say. Every time I emailed I received quick responses. They delivered the tent Thursday morning and the men they had their setting up were so nice and sweet to the homeowner. I also was told whoever came to pick up on Monday was also super nice as well. For being short staffed and what not all the people myself and the homeowners had contact with were awesome! Will definitely be using them again!! Thank you guys read more

I'd called Pull Up a Chair for last minute party items. The lady I spoke to was friendly and patient with my questions and requests. Of all the places I had looked into, they were the most affordable. They delivered promptly and picked up quickly as well. I had ordered a large tent for a party which was assembled quickly and it was in good shape ( a cover over the barrels would have made it perfect) but overall the tent was in good condition and worked perfectly. I highly recommend Pull Up a Chair! read more

We needed to rent a bunch of things for our backyard wedding. I was searching for farmhouse tables and I had found Pull Up A Chair and their prices were reasonable for everything. I made an appointment to meet and see what we needed. We met with Dawn and she was friendly. Everything came on time and the guys set up the tent. We had the rental for a few days so this gave us a good window to set up and break down. We were not going to be home the day they were going to pick everything up so we made sure to lay everything out so they wouldn't forget anything. When I came home that day I noticed that they had left their extension cord as well as two drink dispenser holders. I thought it was strange that they would leave them in our backyard when we had the two pieces with all the other things. The next day I get a call from Dawn saying they really need them back because they're part of a set or else she's going to charge me for them. I called her back saying her guys left them in my backyard, she asked if they were put back in the original box. (I didn't know everything had to be put back in the original packaging or else they just wouldn't even take it) so I said no they were not because I honestly didn't know what box they belonged in. After the wedding was over, our place was a mess, there were boxes everywhere. Anyways, we tried our best to put back everything where they belonged but just because we missed two things, the guys just decide to leave them here and it's our responsibility to drive an hour to their location to drop it off or else we'll be charged. And dawn was not very friendly about it, I had also told her they left an extension cord here and she acted dumb founded and said why did they even have an extension cord?? I told her they used it for the fans attached to the tent. And then *click* either she hung up or the call got dropped but I never got a call back. It's just always funny to me how friendly people can be before business is done but after, it's a whole different story. So if you do rent from them, PUT EVERYTHING BACK IN THEIR BOXES or else they won't even take them and instead charge you. read more

I posted how upset I was about the chairs not being picked up. The owner called us and apologized about the chairs. He said he was having problems and was going to address it. The owner was very classy. Thanks for a call. read more

We recently rented a 20x20 tent, White resin folding chairs, tables and Chiavari Chair - Gold with pads from this company for our daughters backyard wedding this past weekend. I have to say they are such a professional company with really personal service. They are very easy to work with and were willing to accommodate our needs from Dawn one of the owners to Philo and assistant the delivery and pick up crew . The quality of product is first class. The Philo and his assistant were wonderful to work with and a true testament to customer service. It is quite clear they are proud of working for this company. So many quest remarked at the quality of the rentals and were pleased. The price is really reasonable for what you get. I will definitely use them going forward they are my go to company. Thank you so much for your wonderful service contributing to a marvelous and memorable event. read more

Edited Review - Tim called regarding my experience. He apologized and was willing to do what it takes to make the situation right. Unfortunately I did go with another provider so I cannot give them the opportunity but in the future I would not rule them out. Tim took that customer service experience to the next level. Thank you! This company is poorly run and has a terrible attitude with customers when trying to get an issue resolved. It is clear nobody communicates with each other because they do not know who even drew up an estimate. Dawn the owner hung up on me because I was upset that her and Sarah were both talking over me when I tried to explain that the original person I talked to said there would not be an extra fee for a same day delivery. I tried over 3 days to get this resolved and in the end I was told to get my rentals elsewhere. This is an elementary school dance and they were unwilling to help. Emails went unanswered, a return call that was promised to me was never made and when I called during business hours the phone doesn't get answered. Good luck with this business and these people!! read more

Outstanding customer service! Pull up a chair really did save my wedding day and helped put me at ease. I had an outdoor wedding but with the weather being so unpredictable we made a LAST min decision to add a tent. I'm talking bout last min, the day before my wedding. Lucky for me they even had one in stock. It was such a short notice.. they came out that night before while it was raining and set it up. They did such a good job and at a great price. I'm so thankful for them. In the end it ended up not even raining but my guests said it was still a good idea adding it because it kept them warm! To everyone at Pull up a chair who helped with my wedding, again, thank you so much for coming through for us!!! read more

Pull Up A Chair Event Rentals - Thank you for working so hard for us. You guys are the best! - Party Equipment Rentals Near Me - Upland, California

Just used there services this past weekend on my wife's birthday party and was I ever relieved. First their website is super easy to use, giving prices and a good amount of selection to choose from for an event. Then after calling talked to Dawn who was super helpful and offered plenty of suggestions on things I may also want. The service I received was 5 star all the way, from order to delivery and pickup.I will be using pull Up A Chair for all my future events. Very please with the quality equipment and service. Thank you Dawn and pull up a chair for making my wife's birthday party memorable! read more

I must say I do not review often, or even leave nasty/negative reviews, however I have to warn people who are counting on renting stuff from this company. I was actually referred to Pull Up a Chair by someone who knows one of the owners. I looked at their website and found some really nice things that work perfect for my bridal shower. I called the number given on both Yelp and their website. First time I called, no answer, so I left a message and waited a few days and received no response. So I call again and she answers and tells me "Oh can you hold on a second the mail man is at my door", so i say of course. She never came back to the phone and i can hear her talking to her dogs! I waited 11 minutes, and never even received a call back. Since this placed offered exactly what i was looking for i called again the next day, left yet another message and still haven't received a call back. This was three weeks ago. My shower was last weekend, I was lucky enough to find what i needed somewhere else. My friend (who's cousin knew the owner), called and got through recently for a baby shower event looking for a certain color table cloth. The lady sent pictures of swatches and set up a payment time and never contacted my friend again nor answered her phone calls or voicemails. It is a game. They definitely don't take their business inqueries seriously. Don't waste your time. Save yourself the frustration. read more

Let me first start by saying that I hate giving poor reviews, but I decided before I planned my wedding that I would review all my vendors because it is hard to find good vendors when planning a wedding. Tim and Dawn-Marie are very nice people and I truly believe that they mean well. Unfortunately they are just very unprofessional and disorganized. I had the hardest time getting in touch with them. It would take weeks to get a phone call or email returned and usually it took me following up several times. They forgot to show up for the final walk through at the venue and I had to call them and wait for them to come. They had also promised to bring my napkins to the walk-through because I wanted to fold them a special way. They forgot the napkins and I had to go get them myself which was a hassle. The delivery of our rental items was a hot mess. They were over an hour late and didn't have all of our items. The pip and drape I ordered looked awful and they didn't seem to understand how to do it. I chose to go with them because they seemed nice, they were convenient to my venue and had fair pricing. However, I wish I would have gone a different route as the stress they caused during the planning process was definitely not worth it. read more

After seeing some negative reviews on here regarding lack of communication, I feel inclined to leave my experience in the matter. Tim went above and beyond with getting my vision put together. He was very patient with me, even though I would add or change things on my list. He came out and helped me determine what size tent would fit in my space. He was very professional and organized. Took time to explain in detail, never felt like he was rushed or too busy to take my call. I honestly can not say enough good things about he and his wife. If you're looking for good quality items and above any beyond customer service at a very fair price, this is your company! read more

I have used them twice before and was happy, but the service has gone downhill. Started with the delivery of linens & stemware being 3 hours late. I had limited time to set up for the event and the delivery guy really put a strain on the decorating time. Then we do the company a favor and tell them they don't have to be there at the end of the event, we'll take their items home and they can pickup there. Dawn Marie agreed and said they would be picked up Monday. On Friday at 10am I called to let them know I wasn't happy that a dozen tablecloths and 75 wine glasses where still on my front porch and that they clearly didn't care about their property. Dawn Marie informed me that she has a life outside of the business. Guess what Dawn Marie, so do I, and it doesn't include looking like the Beverly Hillbillies with all your crap sitting on my porch for a week. In all seriousness, Pull Up a Chair provides a service and has reasonable prices. They earned this 1 star review from poor customer service and a bad attitude. read more

Tim and his crew are top notch. We ordered chairs tablecloths and tables somewhat last minute and he came through for us. The chairs looked brand new, tablecloths were freshly pressed and tables were sturdy and well taken care of...nothing disappointed. Actually got to meet him when he came to pick up and had a nice chat...seems like a great guy and we'll definitely be calling again for our next party later this year. read more

Thank you to Dawn and Tim! Used them for my daughter's wedding, rented chairs and tables and last minute rented a clear tent from them because of weather. Highly recommend them! read more

I needed two kids' tables and 20 kids' chairs for my daughter's birthday party this past weekend. I found Pull Up A Chair online and they called me back within 24 hours with exactly what I was looking for. I loved the fact that they were local and down the street from me. We planned for me to pick them up but they were not ready when I showed up. But since my car was not big enough, I would have to come back the next day with my husband's truck anyway. The next morning, they were ready, waiting for me, as promised. Pros: local and convenient fair prices sturdy and clean product nice owners Cons: supplies not ready when promised* *Even if they were ready, I would not have been able to take them with me because my husband had our truck at work with him until the next morning. Had the owners offered to deliver the supplies, I would've rated Pull Up A Chair 5 stars. I literally live half a mile away and since they were coming from another job, it would've been "going above and beyond" for a first time customer. They originally offered to drop them off but when I showed up (I didn't get her voicemail in time), and she saw I didn't have the right-size car, it would've been nice for her to offer that her husband just drop them off for me. If I need party supplies again in the future, I will be calling Pull Up A Chair and recommend giving them a try if you need party rentals. read more

This was my first time renting a table and chairs and they made my experience so relaxing. It was easy to place a order (I did it over the phone with Dawn), they delivered on the morning specified, the delivery/pick up crew were really nice and respectful, the table and chairs were in excellent condition, very clean and it made my Thanksgiving event stress free. I will definitely rent from them again!!! read more

Had a great experience using Pull up a chair for my Great Gatsby party earlier this month. They arrived the day before everything was placed in my back yard. All the rental items were is great condition. The items were picked up on Monday with no issues. Will definitely use them again and recommend to friends and family. read more

We had to reimagine our daughter's wedding and in a matter of a few weeks recreate it at our house. I knew we could depend on Dawn Marie and Tim to make our vision come to life and they made it even better than we expected. They listened to my daughter and her fiancé's wishes and created a beautiful setting for their wedding. Tim's input on how to lay things out, what we would need and what we wouldn't need combined with Dawn Marie's special touches on set up, color and making everything look just right turned our yard into a wedding wonderland! Their team was professional and efficient during set up and clean up. Everything was taken care of so we could focus on the special day. read more