My name is Amandah, and I'm sharing my unfiltered experience at Toussaint's Smoke Shop in Stone…read moreMountain on Sunday, June 28. I had just returned to Atlanta after spending about six weeks in Texas, where I was able to legally buy THC products from smoke shops. Sunday evening, I needed to reup but couldn't reach my usual plug, so I searched for a local smoke shop and found Toussaint's. I called around 5:11 p.m. He returned my call at 5:42 p.m., even though the store closed at 6:00. The first thing he asked was if I was the lady who had just left. I told him no, I was looking for THC flower. He told me, "I got what you need. I got some fire." I specifically asked if it was THC, and he repeatedly said yes. He told me he only had pre-rolls, but insisted they were THC, promised to "hook me up," and convinced me to drive the 19 minutes back to his store after I'd already been in the area earlier. At 6:08 p.m., he called again to make sure I was still coming. When I arrived, he was helping another customer and even encouraged him to leave a review in exchange for a discount. He apologized for making me drive back and offered me a free drink. We chatted while he recommended three different pre-rolls, telling me one brand was his best and that I'd love it. Based on his recommendations, I bought thirteen pre-rolls for about $65. Before I left, he also made comments about trying to remain "professional" because of my appearance, which immediately made me uncomfortable. Less than five minutes after leaving, I tried the pre-rolls. They tasted nothing like THC flower. Two of them tasted like potpourri or the synthetic weed that was everywhere years ago. I immediately called him and asked, "What's actually in these?" That's when he finally admitted they were THC-P, not THC. That was the first time he disclosed that. He immediately started explaining that he normally doesn't accept returns because of store policy, but said he'd "work with me" and told me to come back the next day so he could make it right. The next morning, I called after an appointment in Conyers. Instead of offering a refund or exchange, he spent most of the conversation explaining how he'd lose money because he couldn't resell the products. When I asked directly whether he planned to refund me or exchange them, he avoided answering and kept referring back to his return policy. I reminded him that I only came back because he specifically told me he had THC. Had he told me it was THC-P from the beginning, I never would've driven back. Once I pointed that out, the conversation shifted, and it became clear he wasn't interested in making it right. I ended the call. He called several more times afterward, but I didn't answer. At that point, I accepted the $65 loss because I wasn't interested in putting myself back into a situation where I felt manipulated. What bothered me wasn't the money, it was the principle. He called me back after my original inquiry, represented his products as THC when they weren't, made comments about my appearance, and then tried to hide behind a no-return policy only after I discovered what I'd actually purchased. I've also noticed that his pre-rolls aren't sealed, which raises even more questions about how they're being sold. This review isn't about getting my money back. It's about warning other customers. I'll try to include photos of the unsealed pre-rolls, my call log, and my Apple Pay receipt, and I'll also be filing a complaint with the Georgia Department of Revenue's Alcohol & Tobacco Division.

GREAT SHOP! THEY HAVE EVERYTHING!!! and what's even better…read morethey're open 7 days a week!!! Love the name BTW real ATL type. I even left my credit card inside and it was brought out to me before I pulled out the parking lot. I love this place.

Great shop!! Quincy was very knowledgeable and helpful. The price points are affordable!! I had a…read moregreat experience and will be back. They offer a wide selection of products!!

Just what I was looking for! Has a decent variety of smokers supplies and cool appeal to check…read moreout. Cool layout and great location. Customer service was great too

Hands down had the best customer forward service experience I have ever had at a vape shop. A few…read moredays ago I thought I had fried the battery on my SMOK Stick V8. It didn't seem to be able to charge anymore as the light would go on for about 15 seconds and then shut off. It would not fire and it just seemed to be a lost cause. Unfortunately I had just bought 3 new coils for it so I was pretty upset. I know that the usb charging method isn't always the best way to charge as opposed to 18650 batteries, but it has an internal battery and there is no other way to charge it. I was looking at buying a whole new SMOK Stick, which I didn't really want to spend the money on as my current one was only about a year old. Ye, who I later found out was the owner of the shop, did not take the opportunity to just get a sale and have me on my way. Instead, he decided to take his own tank and put it on my Stick. Just like that it fired perfectly like nothing was wrong! Instantly elated, confused but still relieved I explained more of the scenario of what happened. I explained to him I tried to fire it a few days ago and there was a large flame that burst from the coil. I didn't think it was anything with the coil but rather my batter short circuited and made it do that. I later tried to charge it up many times with no success. Defeated, I scoured the internet for possible solutions. One site said to take the tank and coil off and put it back on. I took it off and INSTANTLY noticed I had apparently blown the hell out of my coil. So much so that it was all twisted and bent sideways! I was still unsure what to do so I took to the streets of Atlanta for help at 3 different shops. Finally, I landed on Vape Pkwy and the rest is history. I am new to Atlanta and had just drove across the country from Arizona in October. I now definitely have a new vape shop I will be using for all my needs. Thank you again Ye for your incredible service!! Highly recommended clean, organized shop all around.

Most knowledgeable place in town ! And associates are helpful and not stuck up! And they have…read moreEVERYTHING in stock!

Whoever was hired to be the cashier at this smoke shop needs to be fired because every time I go to…read morespend my money, it's closed. Normally the sign posted says "be back in an hour" so I would assume their on lunch break but I waited for an hour and no one ever showed up to unlock the door. Whoever is the owner of this place needs to fire or reprimand the cashier because that's causing you to lose money and causing me to waste my time. My time is very important.

I love this smoke shop. You can feel that it's owned by a woman-everything's clearly laid out but…read moreit's not overwhelming. The staff are very helpful when it comes to trying new things or suggesting. The prices are very decent as well. I appreciate that. New go to.

Went in to find something for my friend. Since I don't know anything about vaping, the young lady…read more behind the counter helped me out o what I needed. I didn't know this type of smoking/ vaping was that expensive. But anyway that's young lady for helping me out.

My card was over charged for items I did not purchase i had to despite the chargers through my…read morebank. Also there is a huge dog that was not secured please find somewhere else to give your money too

Sold me 2 vape pens that don't work. I took them in for help troubleshooting. They wouldn't help…read moreand wouldn't replace. Find a shop that doesn't sell junk and is willing to help when there are problems with the products they sell. 5 workers sitting around and not a single customer but still unwilling to help. Pathetic business practice.

I've recently moved to the chamblee-Tucker area and this is my favorite shops for hookah supplies ,…read morethey have awesome prices and wonderful staff!!!

This is the best tobacco shop I've ever been to! They have a…read moregreat selection with really fair prices, and the customer service coulan't be better. The owner is so knowledgeable and genuinely helpful-you can tell she knows her stuff and cares about her customers. On top of that, she's honestly one of the most beautiful and kind people l've met. Shopping here is always a great experience, and I love supporting such a fantastic small business. Highly recommend!

Went to this smoke shop for the first time since I just moved to the area. Customer service was…read moregreat! They gave me great suggestions on help wraps and took care of me. I definitely don't need a chain smoke shop like xhale when yo ugly a great local black business to have your back. I will definitely be returning!

Great service from my man brandon helped me fix a defective vape I was having issues with.read more

the woman that works in the evening is very rude and doesn't even know anything about any of the…read moreproducts that they sell here the store is very nice and has a variety of different things but that one person made so unpleasant that I will not be back until she is removed and another thing she really shouldn't drink so much while she is at work