Products sold here rarely pass authenticity checks. Storz and Bickel vaporizer failed the check…read more Worse yet their customer service? You may as well just be in an Amazon Dash store. The staff here exist for zero reasons. They are rude, they're not helpful, they are in a rush to get you out of the store and don't care if questions are answered or if the coil fits. This is the third and final time I am charging these guys back. I've found a new store that's up the road and has real customer service. I mean actual services of vaporizers. This dude took my tank apart, understood it slowly, rebuilt it, found the proper coil while I was basically freaking out about how much money I lost on today and then came out and said "you know what. Here's the CORRECT coils. I finally found them! And I'll give a slight price cut for all the troubles of the day." This is how customer RETENTION works. You can't retain customers with just low prices. Low prices alone are how Aldi has churn. This whole store is all about churn. They don't care about you as a person. They don't care about you even as a valued customer. Many places it's like "greetings valued customer how can I help you" Here? As soon as you walk in it feels like I'm invading on someone's party. Two men angry and elderly who act like they'd rather be at home than running a vape store. Then bloody retire! If you bloody old kodgers don't want real work like an occasional challenging "let's properly fit this tank with a coil" case then you don't belong in the vape industry. Lots of people are new or returning to vaporizers due to high cannabis prices. Not everyone knows all of the 2025 tanks vs the 2017 breeds I was once experienced with. I hate to admit it but I am a noob when it comes to the vape technical side. I can put on a mean vape show with my clouds and the cashier at the new store even invited me to show inside of his shop! Not EVER did I get invited to show inside of LC Smoke. LC Smoke needs to be taken off of the map by the government. This store is legit dangerous. They didn't even check my ID. Failure to check ID is a serious breach of regulatory law and can result in dissolution of the business. This store is incorporated under an Al Moqeet to my records. I will be in contact with county prosecutors.

This place is absolutely terrible. All china glass with a 500% markup, managers who are too busy…read moretalking on their cellphones. Went there to buy one thing, mind you I knew I could buy it online for $44.95 + free shipping but I felt like supporting a local business.... JOKES ON ME! Get to the store and they have the exact item marked at $94.99. I explain the situation to the guy working, who clearly doesn't care. He could've marked up the price $15-20 and I would've bought, however a $50 markup is ridiculous. Just lost any future business from myself and anyone else I can warm about this trash hole. Ps. I bought the item for $44.95 online right from the parking lot, so enjoy losing that sale!

Gary and AJ are always very friendly and helpful. They've been around for a long time, so they have…read morea better selection of stuff then some newer shops in the area

Very Good people! Find everything you need here. Reasonable prices. I have not found another place…read moreto go to. Thank you Gary and Aj.

God forbid you forget your ID the manager will tell you not to comeback for laughing. I went to the…read morecashier and was asked for my ID when I was not paying, I'm 24, the cashier asked for my ID which I told him I didn't have and told him I would leave if needed, he then called over his manager and made the situation way bigger than it needed to be. The manger asked me and my friend to leave and we left without and issue, but we laughed which was a huge mistake because the little guy in the front told us "if you're going to laugh don't come back" to which I responded "it's not that serious" and he made a gesture for us to leave. Clearly mad to be working on a Sunday night. Very unprofessional

This place is a great place to get your beverages at a consistently great price. Really fantastic…read moreselection. I found bourbons and whiskeys that are extremely hard to find, including Hillrock. I love their selection of 1/2 bottle (375 ml) wines. Decent variety of better quality reds. Service is great. All of the employees are awesome. This was my first time here but I will definitely be back.

waited probably 8 min before I yelled "hello" then some lady came out from the back doing who knows…read morewhat. If you're open, someone should be in the front to attend to customers. And then continues to be disrespectful. Learn Some respect for customere I'll personally never be back to this location.

They sold me Raw Rolling papers marked "Not labeled for sale in the United States" These are lower…read morequality than the raw papers I usually get which made me look closer. I would be careful on what you buy here and where it might be sourced from.

Charged me $6 fee for using debit card. Did not tell me in advance or correctly identify on the…read morereceipt. When I asked he told me it was a credit card fee. Rip off!!!! Stay clear. Not even good prices.

They sell cheap vapes from China that are listed on Alibaba for less than $3 a unit. No barcodes…read moreand incorrectly spelled words on the packaging. They also sold me a charger that didnt fit the battery I bought from them. I didn't have this problem at Lake Cook tobacco. Also the Walgreens next door does sell cigarettes for cheaper. Really no reason to ever go to this place.

This shops associates are downright skilled in what they do and they'll bend over backward to get a…read morevaporizer up and running. After going to another shop and having problems getting the right coil I came here knowing I needed a real service pro. They are calm courteous and take time to satisfy a client and they also love to see people show off their vaping skills. I strongly recommend the shop. Prices are extremely competitive to the low market side and I will be favoring this store in my future transactions Thanks for adding a new "home store" for me to shop at. Now I can ditch the old shop!

Awesome customer Service! It was my first time here Alam helped me. Please Go seem him for any of…read moreyour smoking needs!

I'd give this place a negative five stars if I could. I'm broke down in the parking lot, the guy…read morecan see me. I have my hood up working on the car until my help arrives... I take a break, go inside to get something to drink and he won't let me charge anything under $10. Come on dude throw me a bone. I have no cash, its f'ing hot out, you've been watching me and can't break a rule. Unreal. Not to mention this place has an extremely poor selection of Monster and Gatorade.... Calgon take me away!!!!

I have been a long time customer. The prices are fair, great selection. If you need help say…read moreselecting a wine, I have always been a hit with his help. Vic is a very hard working man and has put his life into his business. I have a great deal of respect for him. Most of the time he greets customers by name, meaning a lot of repeat business. Not a one star place by any means.

absolutely love Neumann's Cigars & More and would give it 5 stars without hesitation. This place is…read morea treasure trove for cigar enthusiasts, with a wide range of options and an incredibly knowledgeable staff. As someone relatively new to cigars, I appreciated the guidance and education provided by the staff. They took the time to help me understand different cigar types, leading me to discover that I enjoy the Connecticut style--a revelation I wouldn't have made without their expertise. I've visited Neumann's twice already, and each time has been a delight. The service is top-notch, and they truly go above and beyond to ensure customers are happy. I haven't had the chance to enjoy their comfortable lounge upstairs yet, but I'm looking forward to it. In fact, I'm planning to take my dad here for Father's Day--it's the perfect spot for a relaxing and enjoyable time. If you're a cigar aficionado or someone looking to explore the world of cigars, Neumann's Cigars & More is the place to be. You won't be disappointed!

So what would make the Long Grove Strawberry Festival more enjoyable...smoking a good cigar from…read moreNeumann's Cigars & More!!! Saw some Gents (Bikers), asked them where did they pick up those cigars....so, Stopped by and too many great choices from there walk-in Cigar Humidor. Chose an Avo, mid Flavored cigar. Staff is always fun & entertaining. When in need of a quality cigar, stop on by. Btw, yes the festival was more entertaining with my cigar. Enjoy your life, Cheers!

Would definitely keep ordering! Amazing and fast service every time. Thank you guys for making sure…read moreall my vape needs are met

Great place with amazing service. Last of its kind when it comes to vape shops. I went to pick up…read morein person.