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    Puerta

    4.1 (218 reviews)
    Open • 12:00 pm - 10:00 PM
    Updated 2 months ago
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    PUERTA ATMOSPHERE

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    Casual
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    Recommended Reviews - Puerta

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    Guacamole  with tuna
    Darcee S.

    The service was great and the cocktails were outstanding. We ordered the guacamole and the street corn and they were delicious and excellent portions. The entrees were a disappointment. The duck taco was so dry and flavorless. The risotto was creamy and delicious.

    Nayeli V.

    My 2 star review is solely on drinks which ended up costing $45. After reviewing the menu and prices I wasn't really interested in going beyond a drink. They also don't validate parking. Restaurant is new and pretty and staff is helpful as well.

    Maddie K.

    We recently went here for brunch on a Sunday. I've been for happy hours before and always enjoyed the drinks and appetizers. The brunch menu was a little different but we all split the queso to start. Super delicious! The tacos we got though were pretty bland. Our server would check on us periodically but for the most part he wasn't very attentive to our group. It also wasn't crowded at all when we went. It took a while to get our check but he did surprise our group with churros for my boyfriend's bday which was a pleasant surprise! Overall it was just an ok experience. May be back for dinner to try their entrees.

    Chicken Taco
    Latonya S.

    Bravo Natalie for five star service. As for the food it was delicious. Let's start with the empanadas. Chicken Tinga taco small but flavorful. Queso with tostados officially approved by the hubby. Let's keep the flavors popping with the "Coin Style Margarita" Ambiance is vibrant and tropical with options to dine in or outside. Pro-Tip do not dine between 3-5pm because you'll experience a limited dining menu. Also see the website for parking tips.

    Shakeyla R.

    Great food and ambiance. I was in Charlotte for work and stopped for dinner with a friend. Parking can be a hassle in this location as they're several businesses and restaurants in the immediate area. We thankfully came right on time and was able to get a close park. The entrance is at the back so keep that in mind. The ambiance was dim lit with current music and was bustling with the sounds and laughs of people. The seating is a bit close, almost communal with one continual bench on one side and chairs on the other. It makes it convenient for large groups but not so convenient if you're looking for an intimate setting. I will also say seating in the main area is limited-there appears to be outdoor seating and an additional dining room but they weren't in use. We were immediately sat and provided menus to look over. Our server was very attentive and knowledgeable. I felt the pricing was a bit high but the food was good. The queso was real cheese and presented nicely. The guac was great as well. I felt things could have used a bit more salt and a little bit more spice. I used their hot sauce and some flaky sea salt which really pulled things together. All in all, it was a great experience and a restaurant I'd visit again.

    Marcos R.

    The food lacked flavor but was plenty for 2. I wish the steak had more seasoning. Service was excellent and attentive The decor was Spanish and classy great for families and dates.

    L to R: Beer (Modelo), Cocktail (Blackberry?)
    Rose E.

    I've tried to get a reservation here for months, but unable! I was finally able to tag us down for this past Saturday night. Given such difficulty getting a reservation, I expected things to be amazing here. Well, here's my honest take! We arrived for an early reservation at 5:30 pm. The place was quite small, and all the tables were squeezed in together. Unless you're in a party of 3, you'll be sitting in these super-tight, half-booths or bar areas. We were seated right by the kitchen and their open hallway...with no privacy. If I knew this earlier, I would have requested to be seated outside on their patio. So definitely NOT a comfy seating environment! The menu was interesting...definitely not your typical Mexican restaurant. Price points were definitely the highest I've seen for a Mexican restaurant in Charlotte. However, the options were very limited, and frankly, I didn't find too many items tantalizing. Prior to coming here, I saw pictures of their appetizer, Queso Fundido w/ Chorizo, so I made a point to order that right away (as soon as we got seated...hoping to get that early!). I definitely stressed WITH CHORIZO with our waitress. Well! This app was nowhere in sight...even after 20 minutes. I tagged down the waitress...and I don't even think she bothered to check with the cooks! She basically went missing for another 5-10 minutes!! I then had to tag down a Manager (I think?). I don't think she even bothered to check...because I had to personally tag down our waitress again the second time...after 30 minutes! Shortly after, our Queso Fundido arrived...but WITHOUT the CHORIZO! I had to tag our waitress the third time to get the Chorizo! After all the delay and the botched order, she didn't even frickin' apologize! Just WOW. In fact, she just made this rather haughty remark about "getting it for us"...as if she's doing us a favor! What a crock!!! After a full 30-35 minutes, we finally got this fancy CHEESE appetizer (which in NO WAY should take that long!). It was good, but NOT worth that much of a wait. For our entrees, I just got their 2 Street Tacos Meal, and had to choose from just 1 of 3 unappealing sides (Papas Bravas...basically Mexican version of potatoes). No Rice. The 2 Tacos were good, but nothing extraordinary. What's more (or less??), the taco shells were really small...with somewhat of a hard crust. Very hard to eat! My husband's Chicken Al Pastor Ballotine dish was a bit better, but he was underwhelmed as well. BTW, their version of Nachos was this Huge, round tostada...not ideal for dipping or eating. We both felt we preferred the standard Nachos w/ Dip. We left scratching our heads. So much difficulty getting a reservation for this haughty, little place...and this was what we got?!? O-Kay foods at outlandish pricing, super-slow rate of food delivery, and this terrible, snooty service. Also, I did NOT like their tight, close-quarter seatings. Overall, this dining experience was just flat-out bad. Definitely not worth it...in my book. BTW, though ZERO apologies were given (Nope...the waitress felt she did us a favor!), they did manage to deduct the botched order of Queso Fundido with Chorizo off our bill. Good thing....it's THE only reason I'm dropping 2 stars instead of 1. We were actually a bit surprised by this because the Manager never bothered to follow up with us. She basically stood right next to us the whole time, so probably heard and saw us tagging down the waitress several times...and also know that we ended up with a botched order of Queso Fundido. Yet, didn't bother to follow up. Guess she felt she did her part getting it off the bill. Somehow, I don't feel too grateful??? This place reeked of pseudo upscaled Mexican, and their snooty attitude managed to totally turn us off. The ambiance, the foods, the presentation, and the service just did not live up to the hype! Beyond disappointing.

    Local artist doodle booth
    Amanda C.

    Went here for my bestie birthday brunch and 10/10!! It was so good that we were sitting there eating planning our next visit!!! I love how inclusive our waiter was nice friendly, asked about allergies and restrictions. she also advised us when we order something that conflicted with those restrictions! She was so knowledgeable about the menu. Guacamole and chip were so good guacamole was fresh and flavorful! I love that I was still kinda chunky and all the flavors really came together! Chips were also seasoned! Papas braves were potatoes in a red sauce with pickle red onions. I really don't think I would like it but it was very good! The tacos were amazing! I don't do dairy so I didn't get cheese on my tacos but they were still so good!!! Chicken was flavorful and moist! Shrimp was the perfect size and season to perfection! Steak was probably my favorite the butter they cook the steak in was so good! They weren't stingy with the meat at all! They also let me add pickle onions on all my tacos! I literally could only each half of each taco and half the potatoes! The Sunday we went they were also having a convo de mayo patio party so they had a local artist inside doing sketches! She was so night and sweet and her entire set up was so cute! It was just like the picture machine where you picked your frame, take 3 poses, she draws them and they come out just like it's out the machine! It was so cute! The experience here was so nice! The parking was hectic and parking lot was small but they do validate your parking and the inside experience made up for all of that!! Again 10/10 experience can't wait to go back!!

    Churros
    Ricardo B.

    Parking can be not as easy so give yourself time to find parking in and around the area. Super tasty food in a cool Mexican inspired restaurant. It felt very Tulum. We came here for brunch and enjoyed our food. The dirty horchata was interesting. Queso fundido was very tasty and the tostadas that came with it where fresh! The hamachi crudo was refreshing and light with bits of guacamole. The papas con chorizo was delicious and spicy but not too spicy. It featured two eggs, chorizo, pico de gallo, crema and a few other ingredients I don't remember, all on a base of crispy potato's. The churros came with two dipping sauces: dulce de leche and a spiced chocolate sauce.

    Jennifer T.

    Delicious. Puerta is an upscale but casual dining with an elevated/fancy take on Mexican food. The staff is very friendly and welcoming and it's a cute spot for a date or just a fun night out. The place is a decent size but I wouldn't say good for large groups unless you make a reservation. I came for lunch and for a Mexican Caesar salad. It was very tasty. I asked for pepper and salt and that really elevated the salad. Highly recommend adding some to bring out the flavor. I added chicken and it was very tender. Nice spot I would go back to try a dinner meal.

    Chicken and Shrimp Taco
    Cameron K.

    I recently stopped by Puerta around lunchtime on a Saturday, thinking I'd grab something from their regular menu. Once I was seated, I discovered they were only offering the brunch menu at that time--maybe that's on me for not checking ahead, but I do wish the host had mentioned it at the door before seating us. A quick heads-up would've been nice! That said, I wasn't disappointed at all. The food was really solid. The enchiladas were the absolute highlight--perfectly flavorful, well-seasoned, and just delicious. The rice and beans on the side were good too, with that classic comforting taste that hits the spot. Our server was excellent--very knowledgeable and friendly. If you're in the mood for some good conversation and insightful facts about the local area, they'd be happy to chat and share. All in all, it was a positive experience, and I can't really complain. The quality of the food made up for the menu surprise. Next time, I'll definitely plan to come back and try their lunch or dinner options to see what else they have to offer.

    Tiffany D.

    We were not able to get a seat in the dining room, but sat at in the low lit bar area instead. The dining room was bustling and they also have an outdoor patio, but the front bar had a nice vibe of its own. A a certain time on a Friday night, a DJ started, playing a nice selection of r&b and house, which was nice Our bartender was friendly and did amazing making me a special request non alcoholic beverage. We didn't get any food, but our bartender gave us complimentary churros for our anniversary.

    Empanadas
    Sofia H.

    I celebrated my birthday at Puerta in Dec 2025! I really enjoyed it. But I want to start off by telling you yes it's a great place for a date or dinner out w friends on the weekend and not a place to come celebrate a special occasion and I will tell you why. First off the food was spectacular very flavorful of authentic Mexican food and their taco board with beef and the bone in pork were so good! The fixings we chose were rice and beans as well as the corn and all were delicious. Additionally we ordered the chicharon appetizer and empanadas and were all great. This restaurant is a classier version of the Mexican street food I would say and the prices are way higher, but the food quality, presentation and overall service compensate the price. I was hoping the back of the restaurant where there is a bar with a speakeasy vibe would have a DJ and it was one of the reasons I chose this restaurant but sadly they do not have it during the week - so big heads up FYI for you ;) ... no DJ during the week and they are not staffed enough to keep the back bar open unless it's the weekend. Then, I was not allowed to sit any minute prior to my reservation of 8 people, nor be in a smaller table while we wait for ours to be ready and wait for the other guests. Which we would be consuming, appetizers, drinks etc. but that was not an option. When time came 9:15pm as reserved, they were not ready. They had to ask the parties that were occupying our tables to move to different tables in the back so they could do ours.... So, even though they found a way to get us seated soon I don't believe it's a good experience especially someone going there for a celebration. Since we couldn't sit at the bar to wait we had to go across the street to another restaurant... (a favorite of mine Catalina) which it turned out it worked in our favor thank goodness but it's something I would keep in mind if you are planning a dinner out on a Thursday at Puerta. This portion is in case you are looking for your place to go celebrate. First, $20 per cake/ desert flat fee. Compared to competitors it's great, better than $ per slice per person. Second, and most importantly, they will not come and sing happy birthday, they will not bring or offer a complimentary desert, they will not bring a card signed by the staff or gift card... nothing, zilch, nada. I don't think it's a must per se, but it's interesting and as a former restaurant sir and now marketing director I have lots to say about it and if I may my advise to Puerta is pick something to make your special guest feel special on their day, it will go a long way and elevate the whole experience more than you know. I would have given a 5 star if it wasn't for the many inconveniences that night, which I know things happen but you know what they say....? The first impression always lasts.

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    3 months ago

    Cocktails are good. Food is really overpriced. Need to have a more balanced menu within each dish.

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    Bummer, absolutely no parking. Looked like a good spot from the reviews. Needs a few more pictures to show that.

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    Page 2 of 6

    Puerta Reviews in Other Languages

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