Where do I start... this place has gone through so many staff changes it's not funny. Almost every…read moresingle time I encounter a problem from no one in the office and a sign on the door to cancelled appointments with no notification. I have literally confirmed an appointment showed up and then found a sheet of paper on door and no one in the office! Today my appointment was mysteriously cancelled. Said I didn't confirm so they cancelled and insinuated that they sent text so it's my fault I show up. Last week I brought my other daughter and had to wait 20+ mins before being called back. In the past , I've had billing issues with them as well. Also I've had issues with my bridge from the start and only now with a new dentist had anyone addressed the issue. Hygienists and dentists are really nice and depending on who you get you might have good care. Front desk people are nice but something in the process is broken as there is always a problem. They need secret shoppers or something as an evaluation of how they run the office needs review and adjustment. I would change but I was being too lazy and the location is great for me. But if you are looking for efficient and problem free visits, I would suggest going somewhere else.

Really bad customer service. I tried to book as a new patient and the guy on the phone was had a…read moreexceptionally poor attitude. He was rude and argumentative. The only good note is they are upfront about the poor customer service so you know to go elsewhere.

The staff is kind and caring. My daughter was scared but the dentist was so compassionate. i will…read morebe using this office for our whole family.

Unsafe Unprofessional avoid this nightmare Clinic…read more This clinic is complete administrative and medical disaster. Getting an appointment here is a nightmare. They screen phone calls dont answer for days and you have to call back to back just to get someone on the line. They dragged their feet for a whole month claiming they couldnt get my X rays from my previous dentist making an excuse about the format and refusing to even schedule me until the received them. After 20 tries they finally got them but when I showed up the nightmare continued. Their X ray machine was broken. The assistant literally had to call another girl in to come hold the cord together by hand just to get it to work, the dental assistants was openly complaining in front of me saying and they expect us to work like this and that there also broke in other rooms. I came in explicitly sharing that I have high dental anxiety and was already embarrassed and tramatized from a past deep cleaning. Instead of showing empathy the dentist made me wait 15mins,came in,and refused to use proper sterile dental tools. She literally used her fingers to wiggle my teeth and the glasse with the light lens was soo filthy. She talked down to me about my medicaid insurance using her hands as she talked she became hostile in her tone then blamed her mask for her aggressive tone. She told me she cant and want do any procedures on me until i go see a specialist for my gums even tho she already admitted the specialist wouldnt take my insurance. When I told her I didnt understand and Im just done talking ill go seek another dentist she threw her hands up told me to go ahead n vent or whatever she said n stomed out. i said Oooookay I grab my things n i was soo upset i could not stop crying i was soo pissed and embarrased!!!! She left me sitting there as a spectacle while the staff just stood around staring. The sent the black receptionist ig to try to explain to me, (ig to calm the other black women down (mind u everyone else is Arabic) IJS!!! They tried to hand me a referral on my way out, but it was completley usless knowing I have medicaid knowing they dont except it. This place uses broken equipment,screens calls, neglects basic medical hygiene by using fingers instead of tools and humiliates patients. If you have medicaid insurance or dental anxiety stay far tf away!!!!

Another great check out. Though there's been some turn over in front office and hygienist staff…read more(due to retirements), they've been able to find more great employees to build a strong, and freindly staff. Everyone is very welcoming, and Dr. Hartzell's "bed side" manor is unbeatable, and he's never suggested unnecessary upsells like past dentists I've visited. Very honest, and friendly business practices!

Always wonderful care! The office is near and clean. The staff are friendly and professional.read more

I have been a patient of this dental office and always have an excellent experience with the office…read morestaff, the hygienist and Dr. Novak. I always feel clean and fresh and today I received a replacement composite filling which improved the look of my front teeth from a bruise injury. I always feel and look better after my visits.

I had a tooth filled and when the numbness wore off I found a sharpe edge on the filled area…read more I called in to see if I could come by and get the sharpe edge removed. They made me a appointment and I went in. It was only a tiny sharp edge to correct. Only needed seconds to correct. Dr Novak was so angry he nearly ground out the repair. His assistant was in tears. She knew he had mistreated me. I told her I would never return and have not! He clearly decided to abuse me for coming back to have it corrected. I went to another dentist and had to pay to have the tooth repair again! BTW have you noticed the only good reviews were from many years ago? Recent ones are all bad.

I am not a fan of dentistal cleanings but the hygienist here, Syreeta S., is amazing. She is always…read moreso gentle and accommodating, I'm actually excited now to go! The staff is sweet as well. The dentist plans are always explained to me and the plans are printed. I have periodontal disease and they always make sure to check in with perio specialist before making plans for me. The care I have seen here is truly wonderful, far from the money hungry dentists I have been to before

Ideal Dental High Point with Dr. Jennifer Shin was an excellent experience. I was greeted by…read morecheerful, professional receptionists who checked me in quickly. I then had a brief (3-5 min) wait before I was so-called back for my new patient appointment. During my appointment, the technician and the doctor were gentle in handling my dental area and discussed my oral care. Everything was cleaned and done in a sterile way. I felt completely comfortable and included in the plan of care. I was happy when the doctor told me I had been doing good with my oral hygiene (since I am always nervous about a bad report), but also relieved that she had a plan for the issues I was dealing with. After my first visit, I am confident I found my new dental office and dentist in Dr. Shin and Ideal Dental High Point.

My family has been seeing Dr. Bray and the staff at Deep River dentistry for the past 11 years. We…read morehave absolutely loved the care that we have gotten with them. They have always been transparent in the work being done and provided estimates prior to scheduling the work. Dr. Bray and everyone in the office has always been extremely cordial and professional while we have been there. We have done everything from routine cleanings to cavities to even a crown and all have been done with care and expertise. If you are looking for a dentist, I would highly recommend them!!

About me, if I get good service from a drive thru or a restaurant I speak to a Manager and…read morecompliment the person. Conversely, if I have an issue I'm going to let people know. I don't know what game this place plays but approach with caution. Quote a service- verbally before work gets done- then when you are at the desk ready to pay it's totally different and more expensive. I don't know if it's incompetence on the front desk staff or it's the dentist dictating this methodology. Approach with caution- better yet stay away. I'm done, my wife is done and in fact I know of two other people I used to work with I will relay my experiences. If Dr Bray had a decent personality and treated his patients better it maybe would be worth it, but this guy comes across as entitled and speaks down to his patients. Stay away!

Horrible place. So unprofessional don't go here. Wow I'm shocked at how low this place is. They…read moregenuinely have no patience and the whole office, but act like they are so busy and cancel so many appointments. It took me three tries to get an appointment here and they were rude and did not do what they said they were going to.

I enjoyed my experience in this office, from the time I arrived until the time I left. The office…read moremanager(Cynthia-thumbs up) and staff were kind and helpful with my details. Thanks for the over and beyond. Very Comfortable.

WAS the best visit to a Dentist ever. Staff very courteous and helpful.. everything was…read moreexplained in detail... 10 stars.

We have used Dr. Sandy Cates (RIP) for years. When he passed away, HP University Dental took over…read more I have used them since then and they are very good. if there are any problems, they make sure that you are a priority and take care of you immediately. I can highly recommend them

This review is long overdue but I was in High Point visiting family last year and was experiencing…read moreterrible gum irritation and inflammation from food constantly getting trapped between my molars in the very back. They gave me an appointment right away (a few other offices I called nearby were not as accommodating). Dr. Kevin re-did the filling on the very back tooth and closed the food trap between the teeth, which resolved the issue and now I don't get food stuck there anymore! He and the dental assistant (I'm sorry, I forgot her name but she was great), were very friendly and did a great job!! Dr. Kevin was very thorough and took his time to make sure he filed the filling down until I felt comfortable with the bite. I will definitely come back here if I ever have any dental issues while in town. Thanks so much!

I was just telling my friend today that she needs to make an appointment with Dr. Tkatch…read more I can't say enough good things about his practice and expertise. I'm grateful that the staff is as conscientious as he is.