UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

My experience with them has been nothing short of a nightmare. After purchasing what I thought was…read morea quality mattress, it quickly became apparent that it was faulty. Naturally, I reached out, expecting them to honor their warranty. Less than a year old and it started killing my back. It had a large hole in the middle. Not only did they refuse to replace the defective mattress, but their communication was abysmal. Repeated calls and requests for updates were met with excuses. To make matters worse, without any prior notice, they randomly showed up at my house to haul away the mattress. They didn't bring a replacement, leaving me without a bed currently because they insisted the factory needed to "inspect" it first. This is beyond unacceptable. Save yourself the frustration and avoid this company at all costs. So I currently have no mattress and there has been zero communication from them about it. I called again the following week. Talked to the same person at the factory. they had absolutely zero idea who I was or what I was talking about. And promised they'd call me back later in the day. Still have no mattress and no hope of getting it back. My experience with them has been nothing short of a nightmare. After purchasing what I thought was a quality mattress, it quickly became apparent that it was faulty. Naturally, I reached out, expecting them to honor their warranty. Less than a year old and it started killing my back. It had a large hole in the middle. Not only did they refuse to replace the defective mattress, but their communication was abysmal. Repeated calls and requests for updates were met with excuses. To make matters worse, without any prior notice, they randomly showed up at my house to haul away the mattress. They didn't bring a replacement, leaving me without a bed currently because they insisted the factory needed to "inspect" it first. This is beyond unacceptable. Save yourself the frustration and avoid this company at all costs. So I currently have no mattress and there has been zero communication from them about it. I called again the following week. Talked to the same person at the factory. they had absolutely zero idea who I was or what I was talking about. And promised they'd call me back later in the day. Still have no mattress and no hope of getting it back. They finally called back and said they would redeliver my mattress tomorrow. We will see if they show up.

Seriously, best bed shopping experience of my life! Picking out a great king size bed was super…read moreeasy and fast. I absolutely love it and it's exactly how it was described and ordered. This is the highest quality bed I've ever had in terms of precision. Every thread is in place every everything is perfect the attention to detail and comfort are amazing. After falling in love with my king I got a twin for my office /guest room daybed.

I posted a review elsewhere about being aware that the pillow top mattress has to be rotated once a…read moremonth. I did not know that before buying, and if I did I never would have purchased it. Because I didn't know it, I missed rotating it for almost two months, and now the mattress is permanently slanted, no matter how much it is rotated. Tried calling the headquarters and got no response. Do not purchase their pillow top unless you want an extremely high mattress, and are young enough to rotate it once a month, it is very difficult to do if your single or older.

Annoyingly not open despite their sign saying open 10-5 on Mondays . I suspect business is slow and…read morewonder how long this location (Fredonia ) will remain open. So I went further up road to Pucci's , they were open at least .

Sales and furniture is great but the DELIVERY absolutely SUUUCKED for us…read more 9:30 pm arrival on delivery scheduled for 2:30 One time they simply didn't show up for our delivery And we waited til 10:30pm & called, they said "oh sorry"... And twice they sent a replacement section of our couch but both times they sent the wrong piece after waiting all day for it. And we still aren't done .... Sales is great but maaan don't be in a hurry for them. Our bed frame is on back order, it's been about a month I think.

They are very handicap accessible I had no problem moving my chair or my service dog around the…read morestore. Everyone was very nice and helpful and everything was reasonable price. I purchased a sleeper bed that will be delivered Thursday.

Here is another store with a distinct smell to it - not sure what it is, but know that I really…read moredon't care for it. The cleanliness and organization of this store - well - right now I think it isn't good. The reason - they recently moved everything around and now I don't know where every item is - maybe a good marketing idea, but for me - I hate it! Try to use a bathroom elsewhere because these are not the best or close to it! The people are hit and miss here as far as friendliness - sometimes they are great - other times they aren't. Returns are easy - no questions asked and I mean that. Just make sure you have your receipt. Another good point is the rewards program - and it's getting better they say. I like discounts. Speaking of discounts - this place normally has things that are old - out dated - repaired/refurbished - so if it sounds cheap - keep that in mind and ALWAYS check expiration dates on your perishables - and that includes things you don't eat too! Plenty of parking - it's located in a plaza! Stop in once in awhile because stock continues to change and with that - the item you bought and decided you really liked probably won't be there the next time!

From the owner: Big Lots offers the residents of Dunkirk great discounts and deals on furniture and mattresses. We…read moreare located on Central Ave near SUNY Fredonia. In addition to low prices on great merchandise, we offer furniture delivery and leasing programs.

We visited here about a year ago to investigate a planned bed & mattress purchase. Even though we…read morearrived before the posted store hours, the door was open and we were met shortly by Barb, the Operations Manager. She showed us around the store and showed us what we wanted to see. Recently, we returned to purchase and the experience was similar - arriving at store opening we were again quickly met by Barb. Based on our requirements, she recommended a specific mattress and that is what we ordered. We also purchased 2 L&P adjustable beds to put the mattresses on. The mattresses were manufactured, delivered and the beds set up in our bedroom by the date specified. Shortly after, I found some minor deficiencies with the L&P adjustable beds and emailed Barb. She promised to send a tech with some parts to look at the beds and correct the problem. The guys came as promised, had the small parts I wanted and we fixed the problem. I prefer dealing with family businesses and CJ Mulholland did not disappoint. We are now sleeping more comfortably than we ever have and I would highly recommend this business.

From the owner: You can feel the difference quality makes.read more

We spent over $3000 buying new furniture for our new home. I was told we could have it delivered…read moreon a certain date, but when I called to check in on the delivery, I was told it couldn't be delivered on the date I was promised and would be delivered a week later. In addition, they had to order the chairs I purchased and they weren't in yet. They also make you pay for delivery which I think is ridiculous. My couch was delivered before my chairs and the delivery man, which is one of the owners, was extremely rude to me. I like to shop local, but I will never shop at this store again. I ended up buying bar chairs at the Ashley store in Orchard Park and received free delivery on the guaranteed date and much friendlier staff all around.

Tried to buy an item at their website. "Call for BEST price", called, put on hold for a couple of…read moreminutes to be told unavailable. PUT YOUR PRICING ON YOUR WEBSITE. Ordered from competition.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

I purchased a queen size Venus mattress last July 2022. It's a firm plush mattress with memory foam…read moreand gel cooler...honestly, I never slept like a baby since then. And the price was very reasonable. Thank you MBA-Welland for the opportunity!

From the owner: We offer Premium mattresses at 50-80% OFF Retail prices…read more Products are ALL NEW, Factory Direct, and made in Canada. Products have 5-10 yr warranty Delivery services within Niagara Region is available. We cater to customers One-on-One so you can be confident of your choice because we believe that "sleep matters."

The queen size mattress we bought from jamestown mattress is the most comfortable mattress we have…read moreever owned. They were recommended by many friends. They were right. Courteous service. Delivered on time. We are very grateful. Great nights sleep!!

I ordered a DLX mattress from Jamestown Mattress. Best decision I ever made! It was delivered to my…read moredoorstep within a few days. It was a breeze to get set up and start sleeping better. I originally ordered the softest available. Soon after I re-stacked the layers to get more of a medium support. It was so easy to change the layers and have options for how firm or soft my mattress is. Mine is the copper as well so it helps keep me cool and I really feel better in the morning. I was never a "morning person" but now I feel great when I wake up. I still want to lay in bed though!!