The difference in customer service between this Dawson Rd location and the one on Hwy 19 is night and day. With very few exceptions, the employees at Dawson Rd are incredibly rude and unwelcoming. Every time I shop here, the level of customer service is shockingly low, I honestly don't know if it's a management issue, an issue with the area, or both, but it's consistent. The absolute worst areas are the deli and seafood counters. The employees there treat customers like an absolute burden or the enemy just for asking for service. It is a deeply uncomfortable and weird energy for a workplace where people are being paid to assist the public. If you hate working here that much, let someone else have the job who actually wants it. The only saving grace of this store is the meat department-the guys back there are always friendly, polite, and helpful. I've also run into a couple of kind associates in produce. But for everything else? Drive the extra distance to the Hwy 19 location. The staff there actually knows how to treat people with basic respect. read more

I ordered and prepaid for 2 trays for my daughter from the Dawson Road Location deli department. When we both called to adjust the pick up date on our order it was so VERY Difficult to get through to anyone on the phone. Even the main number just rang. When my daughter finally got through to someone in the deli department (the 1st time) she was met with a very rude and unhelpful individual. I had call from another city in order to speak to a manager. THEN, I still received an email reminding me to pick up the tray on the original day, after the manager said that she would change the information. My daughter called back the next day in order to make sure that the tray would be ready on the day needed and she STILL couldn't reach anyone on the main number or on the deli number after callin five (5) times and letting it ring. VERY frustrating. She has to now drive to the location today and hope that the tray is ready for pick up. I understand being busy but I have experienced busy stores in metro-Atlanta and have never encountered such poor customer service from Publix. Hoping that they improve in order to save the Publix legacy. read more

We order our groceries delivered, because we don't have a working vehicle. They are shopped for and delivered by Instacart. I've only ever had an issue with one shopper, who got upset because he had to wait for my subs. Michael, diamond shopper, cancelled my order without explanation and disappeared. Never mind...the lovely lady who replaced him was WORTH waiting for!! The subs are the best!! The chicken tender subs are out of this world!! Out of the dozens of times we've ordered, we had a problem one time close to closing, and talked to Ken, the deli manager the next day. She remade both subs at our convenience and I'd give her six stars if I could!!! She did MORE than Instacart offered to do. read more

Customer service is not welcoming in the deli. I went there for lunch and it wasn't a busy day. Employees act like they don't see you. It was not pleasant at all. read more

Y'all snapped on that chicken wrap. I just want to say 10/10 on the chicken wrap. It was recommended to me to try the chicken wrap. I got the grilled chicken wrap first. It was delicious. I went back 2 hours later to grab my medicine, and decided to get the crispy chicken wrap, oh man! It was even better the second time around. Shout out to staff in the Deli, I appreciate you all. read more

This store needs to secretly review the way customers are treated in the bakery and deli departments. Sometimes they'll walk all around and leave you to stand there.. When someone of their kind show up, they rush over. Even though you are the only person who has been standing there, they go directly to the person who just walked up, if it so suits them. read more

Publix always clean, orderly and excellent staff. What I don't understand is why the prices compared to Kroger are so high. We drive an hour and a half to shop at Kroger. I can spend $200 there and get enough food for 2-3 weeks. We can spend $200 at Publix and it is good for about a week and a half. Not only that, the two Publix within 10 minutes of each other have different prices for the same items. Neither of which come close to the savings from Kroger. Example 32oz Heavy Whipping Cream. Publix $5.32 Kroger $ 3.80 read more

why is the Publix on 19 so much better in every way than the Publix over here by the mall? I just moved to this side of town. For the past year, all of the flowers are always dead and in comparison to the one on 19, there is a horrible selection. I've asked why and they said they haven't had a florist in that store for years. I was just there and waited twenty minutes for a girl to make a sandwich for someone who had pre ordered. When I finally got to tell her what cheese I wanted she said she would have to cut that particular type of cheese. I travel around in retail all over Georgia and I go to Publix everywhere. I've never been told that anywhere else. I would rather drive across town than to ever go back to this Publix again. read more

This is the dirtiest Publix I have ever seen in my life. This place is down right nasty. I went to get deli meat. And I literally stood in line for 45 min and none of the workers wore masks or proper gloves when handling food. It was very over crowded especially during a covid crisis. Disappointing. Avoid it. read more

Love Publix. No stores here sold Vernors ginger ale. I sent email to corporate hq for all the supermarkets here. Harveys, Winn Dixie, and Publix. Publix was the only one to.respond. They gave me the phone number to the local.store.manager. I called and talked.to him and they now.stock.Vernors. Thank you Publix read more

When stopping in to get some fried chicken the day before Christmas, the store was packed and the 8 piece boxes where sold out but it was 12:30 so I figured I won't be too long, so I waited 20 minutes standing front of the empty chicken warming area. I watched the employees laughing and playing and talking about what they wanted for Christmas and what they wanted their spouses or boyfriends to get them. 20 minutes of being ignored, but I waited politely. Finally one of the young girls came over with some boxes of what I was hoping was fried chicken ,but turned out to be some fried wings. She looked at me and said, "What do you want" in the tone of you are bothering me. And I said, "I would love an 8 piece chicken box please" and she said, "I ain't got none and I don't know when We is gonna have some ready!" I said Ok and put back all my groceries. Publix... with the prices you charge, you should invest in polite and courteous staff... from what I understand from working for the public, they pay your bills when you sell them items. If you don't need customers to buy from your store to pay your employees, please put up a sign that says, "We don't need or care for your business and we really don't enjoy providing you with anything at this Albany location. Please go to the Lee county store where they are happy to provide you what we don't care to at this location you bothersome person you!!" Question... why did the customer leave the Publix in Albany to go to the Publix in Lee County? Cause the Albany Publix ain't got no chicken!!! read more

Publix is by far the most upscale grocery store in the Albany area, by Southwest Georgia standards at least. I don't come here often, but when I do I tend to buy some organic/ethnic foods. The store is well clean and always stocked. Prices are not insanely high but they are a slight step up from Walmart and some other regional chains. However, it is the quality of the meat and produce that often wins me over. I love the bakery section. It's the best out of all of Albany's super markets. You won't see too many ratchets shopping here and that is a good thing. read more

Friendly staff, unmatched selection and quality make this the grocer of choice in Albany. They have a nice ethnic section, really prominent organic choices, and a pretty solid wine aisle. Sun./Mon. seems to be the worst days for stocked shelves, and don't let price confuse the fact that they offer great sales weekly. Lastly, the bakery section is on point, whether fresh bread, canolis, or tiramisu. Viva la Publix! read more

Publix Super Markets - Publix logo - Grocery Near Me - Albany, Georgia

This place is hyped up by the locals, who probably have never been to a place like Central Market. But still, it is the best grocery store you'll find in Southwest Georgia. It's usually always clean and the prices are average. Great produce and meat selection. I'd say it's very similar to Kroger, which isn't bad. read more

I like publix because it seems to be cleaner than other grocery stores, but I think it's a little on the high price side.

Publix Albany has the "Best Assistant Meat Manager" of any super market I have to in all my years. A month ago I asked him to order a veal shank for Osso Buco and he did, also cut (5) to my specs 21/2-3 inches, great service and good veal. This week I asked Clint Giddings (asst meat mgr) to order me "Prime" filets (3 in), strips (2in), ribeye bone in (2 in). These steaks are beautifully marbled, prettier than mail order steak houses I have used! Again 7 stars for Mr Giddings, 5 stars for Publix, being able to get "Prime" locally! Very highly recommended!! read more

Best grocery store in the area. It is clean and very well lit. They always have plenty of cash registers open and the pharmacy is quick. The food is fresh and they have great weekly specials. read more

Great store but I have to ding the Deli Dept. The customer service in this particular store is abysmal. Prepare to wait 10-15 for anything, regardless of the time of day, even if you're the only one in line. It's because of this I stopped going to this location, and instead, will drive the extra miles to the Lee Co. store. The general manager needs to tighten ul the deli dept in a big way. read more

We stopped in Publix as a "test" for the area. We love our local Publix and thought that it couldn't be beat, but the Albany Publix is great. The staff was super nice and they even had a small salad bar! read more

I love this Publix. The staff is superb. The grocery store it's self is always clean. I moved several months ago. And I am telling you the service that this Publix gives is not at other stores. read more

terrible customer service in deli the lady would rather throw away chicken than serve a customer i have waited 5 mins on a fork simply bc the rudeness wouldnt allow me to accept anything from her i got a nasty ass cold cut and salad! i decided to try again send cash this time welp worst i got a what appeared to be nice black male who waited on me yo send cash western union! after my 1st transaction of 100 as i wanted to send 3 people money, this black male asked my black ass to gather all my cash up and step to the side to hrlp a white lady waiting in line behind me!! the fuck are u serious ok sure i gathered my shit and left went to walmart had wonderful customer service!!! i can't believe in a town mostly blacks i would get rasism aginst me by my own race i cant breathe in case that brother forgot he is black too and i still cant breathe maybe THIS STORE NEED A MANAGERS MEETING WITH THE DISTRICT MANAGER PRESENT AS WELL read more

My senior year book in 1953 featured an ad for Publix. We have lived in states that didn't have a Publix. There are 2 stores locally. One in Leesburg and one in Albany where we live. We love the Leesburg store but shop mostly in the Albany location. On three occasions I found cashiers that didn't follow Publix protocol. Greet. Ask if you found what you are looking for? Is Plastic ok? And at the end..Thanks for shopping at Publix! These were young ladies. Now I look for older ladies. I will never stop shopping at Publix however. Thought you would like to know. read more