I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

I called to get vet records for my CTE rabbit records and the lady looked him up but complained…read morethat he only had one injury because a home health care worker accidentally bumped him or stepped on him and they only treat animals that get injured more often. Thank goodness l record all my phone calls and they have been reported for animal abuse encouragment. What sucks.

My family and I have been clients of College Mall Vet since 2008. I called today for an appointment…read morefor my sick cat. Before I could explain my concerns, I was told that they couldn't see me today or tomorrow. When I asked what my options were, I was told to "try to the emergency vet in Indy" and then hung up on. No compassion, no attempt to help, nothing. I don't know what happened to this place, but I will take my business elsewhere. Avoid at all costs.

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

After some issues I had with my former vet, I thought I'd try Arlington again. I've got an old dog…read morewith a chronic condition, and they can do the testing and handle the meds. I had my first visit, and it's definitely a pleasant environment inside. The staff are REALLY friendly, which I appreciate a lot. I've found that more often than not, when I call it goes to voicemail, but today I got a live person to answer my question. The vet who checked my dog was a bit older, but very kind and gentle. I have been on the fence on whether or not it's time to put the old man down. Based on what he saw, it's not time. Which brings me to the prescriptions. It appears that there is a major issue right now regarding vets and how prescriptions are handled. With my last vet, to get the meds in their network, it would have cost me $200 a month. I found another vet that they checked out and were satisfied with, so they would send prescriptions there and they would be mailed to me. Arlington will either connect you with their pharmacy or give you a written prescription for an extra charge. The written prescription can be handy, and you can use any place you want, but you have to be prepared to wait. The upside is that using their network, the same meds I had been getting was only $20 more, partly because of a $15 charge that seems like it should only be on the first one shipped. They would not consider checking out the place I had been using. It sounds like that's their standard policy, so that's that! My dog was also prescribed some arthritis meds. Instead of a month supply, the seemed to fill a bottle with as much as they could and charged me for that. It was a hit on my wallet. I would have liked to have been offered some choices, like a 1 or 2 month supply. Overall, I was pretty happy with everything, and their pharmacy does offer auto ship options. I'll just have to remember to ask questions about the prescriptions ahead of time! I'm definitely happy with the friendliness of the staff. They all seem like they genuinely enjoy their jobs. That's a big change of pace.

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

We moved to Bloomington in February 2016 and didn't really know anyone in town. Wanted to go up and…read morespend Easter with family in NW Indiana but had to find someone to take care of our two older cats. Not super comfortable asking our new neighbors or friends of a friend, so we shopped around for professional sitters. We had read about Bloomington Pet Sitters in Bloom Magazine and checked out online reviews. We called Russell and he came by and took detailed notes about our cats care and feeding. He was very easy to work with, it was like talking to an old friend. He made us feel very secure and gave us peace of mind to go ahead with our travel plans. The folks who took care of our cats did a great job, everything was clean and tidy when we got home. Mail had been brought in. They left a sweet note about the cats. The price they charge is very reasonable and they just leave you a bill on the last day of the visit. The other thing we like is that if they do not hear from you that you are back, they will go ahead and keep coming to take care of your pets. This is great if you get stuck at an airport or have some other travel delay. We look forward to using Bloomington Pet Sitters whenever we travel. Great local business!

Bloomington Pet Sitters has cared for my three, now four, cats over the past year and three months…read more I travel a lot for my new job, and was deployed to Puerto Rico for six of those months. Of course, I was nervous at first. I had never used a pet sitting service; neighbors and family had always stepped in the few days in the past, here and there, that I was away from home. Like many, my pets are my family. Stacey provided the reassurance I needed, by replying to my messaging, and overall communications were excellent. When a kitty became ill, they administered medicine. And, in fact, even took one to the vet, with my coordination from afar. When food and kitty litter ran low, they shopped for the same brands, and just added it to my bill. I could not recommend them more. They have provided the peace of mind I needed so that I could go off and do what I needed to do. Kitties and I are together again, but I just wanted to write a short note of appreciation.

Dr. Art Woodruff of Pet Housecalls is one of our absolute favorite people. He has provided thorough…read moreand kind care to our animals for the last nine years. He has seen us through cancer, kidney failure, spinal issues, vestibular disease, torn ACLs, a spinal stroke and two euthanasias. He's always been willing to discuss all available options. His wife, Debbie, answers the phones and is a gem. I love that she knows who I am and who my pets are when I call. Dr. Art also provides emergency care for his current clients, which is a huge bonus. We are forever grateful to have the most amazing vet providing care for our pets. I can't imagine being any luckier.

From the owner: Veterinary care for dogs and cats in the comfort of your home.read more

Dr. Pruett has worked in Bentley beautifully since he's been ill. It turns out that the scheduling…read moreis on a more as-needed basis than I thought. I have absolutely no complaints about Combs; in fact, I feel supported during this difficult time.

Based on my experience, Combs gets 5 stars for quality of care, but most of that is negated on a…read morenumber of other factors. The good - the vets are very good at diagnosing. The bad - there is much to be said. While my regular visits were essentially uneventful and helpful, there were a few occasions where there were disagreements, and they ultimately decided that they no longer wanted me as a client, and initially tried to part ways with me just after my dog had his recent Cushing's test and needed meds ASAP. They refused to refill his meds due to some rather scathing reviews I left. While truthful, they were exceptionally harsh due to my frustration over the matter. I deleted them because it was clear they would rather let my dog suffer than to speak with me about the matter. After I deleted those, they sent in a 1 month refill to give me some time to find another vet. That is why this specific review will be commenting specifically on my own personal experience. Prescriptions - my dog required a drug called Trilostane. They pointed me to the online pharmacy they used, and it cost about $200 a month. That was far too expensive, and when I told them that, I was given a list of network pharmacies. I'm on disability, and that was much more than I can afford. They either did not offer it or offered it at a similar price. I asked for a copy of the prescription, and was told they do not do that. (Indiana law requires a vet to do this unless they have reason to believe a drug or prescription is being abused.) I had to scour the internet until I found a place that offered exactly what I needed for around $60 a month. They made sure this place had the proper credentials, and sent prescriptions and refills there. I have been able to locate another vet who is flexible in how prescriptions are handled. Customer service - in my experience, it's fine to a degree. If you are neurodivergent, I suggest you find another place. There were a few times where I questioned things, including when I needed to find a way to get an affordable prescription. There were several instances of being given information at the last minute. The final one being the day of his test. We had been communicating via text to set things up. At no point did anyone contact me to inform me that my dog must be up on his rabies shot for them to perform the test. I took him in, and at the last moment, before they were about to take him back, I was informed they would not do the test unless he had his rabies shot. That's about the way it was put. I've worked in customer service for quite a long time, and there are a LOT of ways to phrase things in a gentle way to make it a little less unpleasant. They did not do that. It was very harsh, and as a person with ADHD, I do not process that sort of information well when it's presented in such a way. I told them all of this after they informed me they no longer wished to work with me. At this point, it can be considered discrimination. It's very disappointing to experience what was (to me) an extraordinary lack of professionalism. Good customer service dictates that you always do your best to keep a client informed and up to date, and you communicate in a way that is friendly and non confrontational. That was not my experience unless I simply agreed with whatever they said. Other notes - They shop out notifications to a third party service, which is pretty common these days. I received at least one about a month after the service mentioned was due. They do offer customer service by text, which can be VERY handy. Most of the time they were on top of things. There were times when I'd text asking for an update and did not receive a reply unless I followed up later.

We have 3 dogs and love each one. - We have tried to…read morelocate a VET to assist in their care, and each one prior to Town and Country, told us they were too busy and unable to care for our pets. - Town and Country was immediately caring and understanding of our needs; from the front office to all staff and Dr Shake, who saw us with a positive attitude and extremely professional care. We are very happy, impressed and appreciative of Town and Country . Thank you so much. - We look forward to further interactions with This outstanding Veterinary Clinic.

Dr. Shake is a good veterinary GP and I have trusted him with my 3 dogs, after having highly…read morenegative experiences with some other vets. He and his staff are communicative, generally returning calls within a day for questions. Price is reasonable and I have had no reason to question his judgment even in complex circumstances. I have not experienced too much of a wait from the scheduled appointment time. It is frustrating that he does not have more urgent care options for known patients, but I understand that this is a 1-vet practice. Unfortunately, there is a dearth of high quality walk-in providers in Bloomington.