I've asked no less than 5 times to have my light fixed so I can see well in my storage unit, and am told every time that it will be added to the list. 5 months later, and it's still not fixed!
Last week, I was told by the person I saw, "I'll have my manager reach out to you." I am still waiting.
This is ridiculous, and on top of that, the rent increase is no longer in line with the value I am getting.
It seems like there is a disconnect in service and general care for customers. You can do better, but maybe you don't care. [shrug]
8.9.25 - Got a voicemail to call back - called back - no answer - now getting calls on a Sunday morning for payment on the unit "to avoid late charges". My response - "fix the light!". But when asked when it will be fixed and the district manager can help... "sorry I don't know".
8.2025 - District Manager finally called - set a meeting to fix the light - unfortunately the entire lighting system short-circuited and I was told I'd get a call back to replace it. That call never happened. Was also told they would reduce my monthly -- assumed that meant ongoing - nope... 1 month and then they reverted back to much higher charges with NO notice whatsoever.
11.4, 11.11 and 11.14 left messages to try and resolve this with no responses.
11.15.25 - I called again to leave a message - was told by the front desk person that all messages were sent to district manager.
So here we are again - a real cluster on so many levels. read more