You will never speak to a human, when you do have a problem, they send you to an overseas customer service person, who can't help. The A/C has never worked in my unit,even though I am paying $$$ for it. My rental went up 20% after 6 months. Not an honest set-up. I should have my rate reduced due to no A/C. read more

STAY AWAY! This company is a SCAM! They charge you for a lock, but do not provide it, they RAISE YOUR RENT AFTER you get into the place. there is NO WAY TO STOP the insurance they automatically make you get, even though they say you can on thier websit, it is nearly impossible to navigat. Thete is no staff, only a video screen with the lowest level people who are of no help. They record you, but tell you if both record them, they terminatevthe conversation. FILTHY storage units, I saw RODENTS, roaches, trash, Ect. This place gets you in, then does not respond to calls or emails, they never did get my phone number correct, and they try to overcharge you for everything they can think of, while you have nobody to talk to about it. The video call staff is basically useless, as they have no decision making autho. They just tell you to go to the website, which is a confusing mess. Go to any other storage facilit, that has staff there. This place is a TRAP and a SCAM! I have never had so many issues with a simple storage company. They could not even find a unit for me, but charged me anyway. You have been alerted. read more

This whole company as a whole sucks, not just this specific storage company. We have had a small 5x10 storage unit for about approximately 3-4 months. We signed up online during a deal for $45 dollars a month and while their contract negotiates prices are subject to change I was not prepared for all the associated fees with opening the unit along with purchasing lock to avoid additional fees, all of which were minut problems until I received a $20 increase in bill after barely having the unit. When I called to inquire about the increase there repugnant response was that it was supply and demand and it was our problem and not theirs. Can't understand these ridiculous people oversees and their accents regardless. They rudely hung up on us and did not have any empathy or compassion or even attempt to try to resolve any issues and were extremely hostile and do not care for their customers or their financial situations and are only out to make a quick and easy buck. There is no person on-site running this small crap hole of a facility. Do not get a storage unit here you would be better off buying a shed or throwing your stuff off a cliff into the ocean than wasting your money!! read more

Public Storage is the worst company you can ever deal with. Some of the details are: They leave you waiting on a phone call for up to 45 minutes with the promise of escalating your problem, which is several, to a manager and that manager to whom they escalated the problem never bothered to call. I used 3 of their units for 2 months each, and they never, I repeat, they were never able to give me an explanation as to why the touchless system to open the gates did not work, I called several times and they never solved it. They told me it was my phone, what the application was, etc. This system is one of the things that they promote the most since the pandemic happened, apart from the fact that it makes your arrival and departure much easier. They did paving work on their properties, it took 3 days in which the clients did not have access to the units. This occurred on the last days of the month, when all the moves take place. It created chaos in the logistics of my move and unplanned expenses, they didn't care at all and it bothered them that I asked for a refund for those 3 days of each unit, that is, I was going to lose 9 days in total that I had already subscribed and did not have access to the units, they refunded me a miserable $25 dollars in total. As a result of their repaving work, I don't know if they pressure washed or blow-torched before, but all the dirt ended up inside my unit, my belongings all covered in dust from the street. The software system they have also has its big problems, it only allowed me to see the account of one unit and I had to call several times so they could connect me with the right department and provide me with a solution. I am currently writing this negative review because after everything mentioned above and after 2 months of having vacated the units, a collection company called me saying that I owed them $240 dollars. When I have the emails confirming my move-in date for the unit and the invoice saying the balance is $0. I had never received a call from a debt collector in my life. The company is so scoundrel that on the invoice I received it says "Call us before such date to dispute part or all of this debt, if you don't we assume this information is correct" interpret it yourself the scoundrel. They have the worst service, the worst customer service, the worst company and on top of that they can't do the math right. Save yourself a headache and find a better storage place than this. read more

less than a month there and they have locked me out for 4 days no warning for driveway repairs, hung up on me ( they can record your phone call but you can't record theirs) and told me I still have to pay. worst company service I ever had. and I will not mention the rental proces! I think now i will need counselling after dealing with this company! hung up on me when I said i was recording this call thats what they say to us when we call! read more