Great customer service via app and called directly and was pleasantly surprised by excellent customer support.

Terrible service unprofessional. Plenty of other storage to choose from don't go here.

very straight forward. I set up my account over the phone and when I arrived I was all set. the ceilings are higher than you'd think. also nice people working there. also clean. read more

Don't store your stuff here unless you want it destroyed by water damage. Seriously, find a different facility

Phil at the front desk helped us with everything we needed. He answered all of our questions and we booked a unit that day and began moving into unit as soon as it was finalized. We were advised by him to use the cheaper online prices and managed to save a fortune on the overall cost, plus booking online saved any other paperwork or formalities. Huge timesaver. Highly recommend! read more

I have purchased boxes here on more than one occasion. The staff is always friendly and happy to help you choose the correct size. They get you in and out quickly and it's close to home. When I was looking to rent a storage locker last Fall I came here to check out their facility. I ended up choosing another location for several reasons. 1. Their prices were higher than other locations near by. 2. I measured the size locker I was interested in and it measured smaller than advertised. 3. The facility smelled like smoke. When I asked about it, I was assured smoking is not allowed inside the facility. So, either someone broke the rules or someone's stuff was producing third hand smoke. Either way, this was a deal breaker for me. read more

TWO WATER DAMAGE incidents in three months. I rented a 10x10 unit on the second floor. Came in after one month to discover water in my unit from the dripping HVAC duct running over my unit so I moved to another unit down the hall. Two months later I received a call from the property asking me to come and inspect the contents of my unit because a "pipe burst" in the building. 24 hours later I received an email that described the situation as a "sprinkler issue." I don't know which is correct but I do know there was water in units on the entire second floor. There was water in my unit and some of my items were damaged. The purpose of a storage facility is very simple: keep customers stored items secure and dry. Public Storage Mount Sinai failed spectacularly. Stay away! read more

My experience with public storage started off good. The place was clean a bit pricey but suited my needs . I started midway through the first month and they pro rated my bill to reflect the actual days I would use it the first month. I was on auto billing and every 1st day of the month they took the payment using my credit card. I went there and told them I was going to vacate my space because I'm moving they said when the space in empty take the lock off , leave the door open and come into the office and we will close out your account. I did that on the 4th day in August and when I got the final document stating I vacated the space there was no indication they were crediting me for the days of the month I was not using the space . I asked them about pro rating me for the 27 days left in the month I was not using the space they told me they changed the rules last month that you pay for the whole month regardless of how many days you use it. I thought that was unfair and asked to speak to the manager. His name was Matt and I had to speak to him over the phone. He told me the same story. I told him that the contract didn't mention that and if they changed the rules or policies I should have been notified. He was arrogant and said there's nothing he could do. I told him I wasn't paying for a entire month when I was only into the 4 th day, he flippantly said he didn't care and also confirmed the contract didn't say it. I told him I would contact American Express and file a complaint and I did. I'm letting American Express fight for me I was thru talking to an arrogant person who really didn't care. For that I would never recommend Public Storage to anyone especially Public Storage in Mt Sinai NY read more

Public Storage - My 71/2 x 10 storage space - Self Storage Near Me - Mount Sinai, New York

Place was very roomy, The price was pretty good, Michelle the property manager was very helpful and she took the time to go over every detail. If you have to get storage this is the place to go. read more

Absolutely would not recommend this place. Public Storage has left a bad taste in my mouth and I will never return and never recommend this business. I rented a unit to store my stuff over the summer and it was a poor experience from the beginning. BOOKING: I booked to see a unit online on their website and was called within a few minutes to schedule an appointment with the property manager. When the property manager called me, I specifically asked "what do I need to have to open a unit today?", to which she replied that I only needed to bring a credit card and ID. Upon showing up I noticed that the property manager was the only one working, which is understandable because this kind of business does not need a lot of staff to operate. After waiting for ~15 minutes after our scheduled appointment I was able to be shown the space, to which I agreed to rent. In the paperwork process the manager automatically added a padlock to the invoice (she did not say anything about it, just automatically added it). I asked if I could use my own lock, and she said that I could, but only if I had it with me when opening the contract. Of course because she told me all I needed were my CC and ID, I did not bring mine, even though I own one. I would have been more okay with the sales tactic, but they charged $19 for their lock!. THE LOCKER: Online I had booked a 5' by 5' locker. After booking I came back the next day with all of my belongings to start moving into the locker. After closer inspection I realized that the locker was NOT a 5x5 locker but was actually a 4x5 locker. Yes - I should have noticed that before booking and yes I should have measured it before booking, that was my mistake, I should not have trusted them. After moving all of my boxes in, THE LOCK DID NOT WORK. It was jammed! THE $20 UPCHARGE THAT WAS FORCED UPON ME DIDN'T EVEN WORK. Since it was 8pm and the office was already closed I had to leave my belongings in an unlocked locker to go and pick up my lock and come back. Never again. read more

Great location, easy access with reasonable price. Kaitlyn was super friendly and helpful, didn't have any trouble going through all the details about moving in. The place is very well maintained and clean, definitely recommend this storage. read more

Unbelievable do not use this storage location! Forced to make a reservation to check in, had an 11am reservation its now 11:30 no ones here tried calling every possible numbe, no answer to top it off sign says Be back at 10:30 am!!! should have went to Uhaul read more

if you are moving I would recommend going in and speaking with Shannon. What a great help recommending the supplies I needed for my move. Everything she said I needed and the way to pack went smooth. Even though you may pay a bit more then a office supply place it was worth it and the product is better I have been back more then once and she has always been there and helped with the final supplies needed Good job and thanks to Shannon read more

Place is clean. Hours are decent. Employees I've met are helpful. Cost is in line with other similar places.