A top notch facility to store your possessions with the confidence of redundant security, CCTV,…read morehelpful personnel, multiple digital access points and easily accessible. Further, the digital access points offer a button to immediately obtain assistance from the employee at the front desk of the facility. You're really never alone except after normal business hours. The facility offers various sized storage areas for which the pricing will vary. We never experienced any immediate issues or problems. The employee at the front desk was always helpful, friendly and offered accessories for purchase such as locks for the security gate of your storage area. You can be assured that the multiple digital access points increases the confidence level against non-authorized entry. When entering our storage areas, we frequently encountered other customers who cheerfully assisted us in helping to to move items and load our vehicle. My only recommendation (that would not change my rating) to the facility owner/management is to properly replace or properly repair the hand trucks. Of the three made available within the storage area where my rented storage room was located, only one properly functioned. The other two were broken in that the handles or bars to pull the hand trucks kelp "popping out" of the carts. This was very annoying when pulling/pushing them without a load but especially aggravating when pulling/pushing a loaded hand truck and losing control of the hand trucks. One hand truck clearly showed a short-cut attempt to temporarily fix it by using duct tape to secure it. This attempt to short term fix it reflects an apparent cost-saving attempt my the owner/management rather than to pursue the proper method and simply replace it. Lastly, if a potential customer is considering a long term lease, please occasionally check your billing statements as rental price increases will occur to your account - acceptable and understandable.

Super nice people who checked us in and showed us our unit!! Easy sign up! Clean facility in safe…read morelocation!!! Great new customer deal!!

Just rented a 10x15 storage unit at Farrell Storage. I consolidated two units I had with Public…read moreStorage. I am saving $500 a month by switching to Farrell. The units are clean, heated and I now have 24 hour access. Staff is super helpful and professional wish I had done this sooner. A no brainer!!!

Farrell Tarrytown NY: What a waste of my time. Went to the office in Tarrytown on Saturday from…read more12-12:30pm and the office was locked. Called many times...another waste. Spoke to ?enji later in the day and expressed my concerns. Also mentioned that a competitor is offering the same unit for less money, asked if they matched prices and she said the General Manager makes the decision. I called yesterday and said she'll call me back. Now, three days later and no one has called me. Is this how you run a business? Terrible customer service.

This is our first time using a storage facility, Shannon was excellent with us, and very…read moreinformative in helping us make an educated decision on which sized unit was right for us. Facility itself is very clean, with it being a brand new build and I'd recommend them highly.

SCAMMY!!! Sure they will rent you a space but they will also charge you insurance even though you…read moreopt not to, then tell you they cant take it off unless you go online and opt out. But even if you do that, they still charge you and tell you it didn't go through and there is nothing they can do about it because its a 3rd party insurance BUT "Orange Door Insurance" is owned and operated by Public Storage. So... just be aware! Shady practices and zero customer service. We will be renting elsewhere next semester. Also the office is locked and empty during business hours so even if you do go in, you can't and they don't answer the phone, so you have to leave a message and they call you back, every time. the chat function is an easy out for them, they just say that they think they lost you and disconnect.

Abe is a horrible employee. For 4 years my husband has stored his $145,000 Corvette in a unit in…read morethis location. For the first few years, my husband would leave his pickup truck in the lot because it didn't fit in the unit. We never had an issue. We had no idea that corporate policy does not allow cars parked that don't pay rent (corporate greed at its finest). Today when my husband tried to get his car and leave his pickup, Abe, instead of explaining corporate policy, cursed at my husband about parking there and threw his clipboard at him. When my husband cursed back, Abe called the police, who forced my husband to leave, without his car! Abe proceeded to say that his storage lease was terminated and emailed him (I HAVE the emails) to say his gate code was deleted - inevitably holding his car hostage. THIS IS CAR THEFT!!! We will no longer do business with this company and will be contacting our lawyer regarding how this company treats its paying customers (we're paid until June 15th and they refused us a partial refund) what a disgrace!!

Won an auction for a unit at the east setauket location and was met by the nicest kindest…read moregentleman. He helped us was by far the most accommodating storage I've ever been at not only did the facility meet all standards he gave us cookies haha a bandaid when needed and met us with smiles at all times. You sir are a class act. Was a pleasure. 10 stars

I have purchased boxes here on more than one occasion. The staff is always friendly and happy to…read morehelp you choose the correct size. They get you in and out quickly and it's close to home. When I was looking to rent a storage locker last Fall I came here to check out their facility. I ended up choosing another location for several reasons. 1. Their prices were higher than other locations near by. 2. I measured the size locker I was interested in and it measured smaller than advertised. 3. The facility smelled like smoke. When I asked about it, I was assured smoking is not allowed inside the facility. So, either someone broke the rules or someone's stuff was producing third hand smoke. Either way, this was a deal breaker for me.

Absolutely awful location and company. My experience with this Mount Sinai public storage location…read morewill make me never rent storage with them again. This location had a massive break in back in august of 2026 where over 50 units were broken into including mine. Public storage even after discovering the break in didn't notify any of the affected (I had it confirmed by police that they communicated every single unit # with evidence of tampering to public storage management after their response to the initial break in). I, through my regular course of visiting my unit every couple of months visited my unit in october and discovered that a valuable family flute was stolen out of my unit. This is when I discovered of this massive break in through a front desk employee. Though public storage knew about the break in and specifically knew which units were affected no notice went out and there are likely many people who had things stolen to this day and simply don't know it. No full accounting of what happened has ever transpired because of public storages negligence to communicate the break in to their customers. While of course the liability to store things in a place like Public Storage falls in a lot of ways on the customer themselves, we pay Public Storage to provide secure spaces where our items will be safe. They advertise alarms, people watching security footage, etc. and yet someone had multiple hours of unfettered access in the middle of the night and was able to break into 50 units. Genuinely how does this happen without some level of negligence? It was a massive breach of trust to never notify me and because of the delay between the break in and when I discovered the theft (on my accord!), a month and a half has gone by where my flute could have been sold 3 times over. I am lucky that I had a good accounting of all the items in my unit and realized my instrument was missing that day. If I hadn't I may have gone months or years having no idea anything was gone. Others I'm sure are in this exact predicament now. I had reached out to the district manager Aaron the day I discovered the theft and though there was a handful of missed calls back and forth, the manager didn't respond to emails I sent after he had reached out and when I confirmed my availability to have a call never followed up. I've been so defeated in this situation along with a complete loss in trust on the part of Public storage that I didn't fight too hard to speak with management after a few failed attempts to connect. After 2 weeks had gone by, Aaron reached out again asking for my availability for a call which I hesitantly responded too and then never received any response back. At this point with my unit closed, everything being handled by police and my own feelings on the matter, I don't really have any interest in communicating with anyone in the company. There's just so many layers of failure involved that it's impossible to recommend anyone use Public Storages services. How can I considering the situation here? 50 units were broken into and I doubt many of them know still to this day. I, in speaking to the press once this story hit the news - personally have done far more than the team at Public Storage to notify their customers of this massive break in. Do not store your items at Public Storage. Your items aren't safe there. Find another company that respects their own customers enough to notify you if your unit was broken into. For transparency sake here's the news article I referenced above https://longisland.news12.com/police-search-for-person-who-broke-into-50-storage-units-in-mount-sinai

They allowed my husband, who was NOT on the account to lie and close my unit. Just because he had…read morethe keys and the lock wasn't on. I RENTED it! He didn't! I was actually in the hospital, recovering. He told them I was in a coma, which was a lie. I spoke to Kelly, the manager, who was indignant that the unit was empty. This is ALL besides the point. I paid the fees! And what would have happened if I were a battered woman who needed to get away!!! Shame on you Kelly

From the owner: Make CubeSmart Self Storage in St James, NY your go-to destination for affordable self-storage…read moresolutions. Conveniently located at 514 Middle Country Rd our storage facility offers a wide range of storage units with premium amenities, including climate-controlled options to secure your belongings. We also provide a variety of moving supplies such as tape, boxes, and bubble wrap to simplify the moving process. With over 1,400 stores nationwide, CubeSmart Self Storage is one of the most trusted names in the self-storage industry. Reserve your storage unit online or visit us today!

Excellent customer service. Prompt and courteous experience. The product was more than I was…read moreexcepting.

I originally thought I would only need a container for a couple of months. That turned into about…read morefive and it worked out perfectly. I live in an interesting neighborhood with very narrow streets. Their drop off and pick up went very smoothly and without issue. During drop off the owner went out of his way to entertain my toddler who was very excited about this "big box" that we had on our property. Highly recommend.

I was delivering to St. James storage and the service I got from Tiffany who was the hardest worker…read morethere. And the only work that she deals with a lot from customers who use their dumpster and other things and she was so courteous and polite. She opened up a storage bin for me to deliver to and accommodating me. If you're looking for friendly and affordable place St. James self storage is your spot ask for Tiffany. My name is Warren and I work for Yrc trucking and it was a pleasure delivering there .

From the owner: We are a family owned and operated self storage business conveniently located in St. James, NY! We…read moreoffer: climate controlled units, ground floor storage, and we accept/receive packages! Both commercial and residential rentals.

We used Public Storage in Miller Place to store some furniture for about a year and a half while we…read moredid a home renovation. We originally intended to use the Mount Sinai location, because it was closer, but we decided on the Miller Place location instead because: 1. They had better prices. 2. The staff was friendlier. And, 3. The Miller Place location was a lot cleaner. Make sure you measure the locker you intend to rent before booking it. The locker sizes advertised aren't exact, so make sure your things will fit. I originally thought we could rent a smaller unit but it just didn't work out. Our rent was raised twice during our term, maybe 25% overall. Some people get mad about this. But, they explain it to you when you sign up and you always get notice. It is a business. It makes sense and I always felt the rent increases were fair. The facility is kept very clean. That was most important to me, no mildew smells or water problems. There were times when we would go months without checking on our things. Everything was always exactly how we left it. This facility is very safe. We finished emptying our locker yesterday. Yay! One less bill to pay:) If I needed a storage locker again, I would definitely go back. If you need a storage locker in the area, I checked a lot out. This is the best overall. Make sure to go online to reserve your space. You will get extra discounts.

The Miller Place, NY location is the worst public storage I have ever used. First of all no one is…read moreever in the office nor answers your calls. There is one elevator for the whole damn building. I reserved a spot closest to the elevator and they put me closest to a set of stairs no elevator. Dont waste your money going to this location, its horrible and there is no ac if it gets over 90 outside.