A top notch facility to store your possessions with the confidence of redundant security, CCTV,…read morehelpful personnel, multiple digital access points and easily accessible. Further, the digital access points offer a button to immediately obtain assistance from the employee at the front desk of the facility. You're really never alone except after normal business hours. The facility offers various sized storage areas for which the pricing will vary. We never experienced any immediate issues or problems. The employee at the front desk was always helpful, friendly and offered accessories for purchase such as locks for the security gate of your storage area. You can be assured that the multiple digital access points increases the confidence level against non-authorized entry. When entering our storage areas, we frequently encountered other customers who cheerfully assisted us in helping to to move items and load our vehicle. My only recommendation (that would not change my rating) to the facility owner/management is to properly replace or properly repair the hand trucks. Of the three made available within the storage area where my rented storage room was located, only one properly functioned. The other two were broken in that the handles or bars to pull the hand trucks kelp "popping out" of the carts. This was very annoying when pulling/pushing them without a load but especially aggravating when pulling/pushing a loaded hand truck and losing control of the hand trucks. One hand truck clearly showed a short-cut attempt to temporarily fix it by using duct tape to secure it. This attempt to short term fix it reflects an apparent cost-saving attempt my the owner/management rather than to pursue the proper method and simply replace it. Lastly, if a potential customer is considering a long term lease, please occasionally check your billing statements as rental price increases will occur to your account - acceptable and understandable.

Super nice people who checked us in and showed us our unit!! Easy sign up! Clean facility in safe…read morelocation!!! Great new customer deal!!

Just rented a 10x15 storage unit at Farrell Storage. I consolidated two units I had with Public…read moreStorage. I am saving $500 a month by switching to Farrell. The units are clean, heated and I now have 24 hour access. Staff is super helpful and professional wish I had done this sooner. A no brainer!!!

Farrell Tarrytown NY: What a waste of my time. Went to the office in Tarrytown on Saturday from…read more12-12:30pm and the office was locked. Called many times...another waste. Spoke to ?enji later in the day and expressed my concerns. Also mentioned that a competitor is offering the same unit for less money, asked if they matched prices and she said the General Manager makes the decision. I called yesterday and said she'll call me back. Now, three days later and no one has called me. Is this how you run a business? Terrible customer service.

SCAMMY!!! Sure they will rent you a space but they will also charge you insurance even though you…read moreopt not to, then tell you they cant take it off unless you go online and opt out. But even if you do that, they still charge you and tell you it didn't go through and there is nothing they can do about it because its a 3rd party insurance BUT "Orange Door Insurance" is owned and operated by Public Storage. So... just be aware! Shady practices and zero customer service. We will be renting elsewhere next semester. Also the office is locked and empty during business hours so even if you do go in, you can't and they don't answer the phone, so you have to leave a message and they call you back, every time. the chat function is an easy out for them, they just say that they think they lost you and disconnect.

vinny was very helpful and very kind quick courteous service. Came in and was in the unit with in 5…read moreminutes

Abe is a horrible employee. For 4 years my husband has stored his $145,000 Corvette in a unit in…read morethis location. For the first few years, my husband would leave his pickup truck in the lot because it didn't fit in the unit. We never had an issue. We had no idea that corporate policy does not allow cars parked that don't pay rent (corporate greed at its finest). Today when my husband tried to get his car and leave his pickup, Abe, instead of explaining corporate policy, cursed at my husband about parking there and threw his clipboard at him. When my husband cursed back, Abe called the police, who forced my husband to leave, without his car! Abe proceeded to say that his storage lease was terminated and emailed him (I HAVE the emails) to say his gate code was deleted - inevitably holding his car hostage. THIS IS CAR THEFT!!! We will no longer do business with this company and will be contacting our lawyer regarding how this company treats its paying customers (we're paid until June 15th and they refused us a partial refund) what a disgrace!!

Won an auction for a unit at the east setauket location and was met by the nicest kindest…read moregentleman. He helped us was by far the most accommodating storage I've ever been at not only did the facility meet all standards he gave us cookies haha a bandaid when needed and met us with smiles at all times. You sir are a class act. Was a pleasure. 10 stars

I have purchased boxes here on more than one occasion. The staff is always friendly and happy to…read morehelp you choose the correct size. They get you in and out quickly and it's close to home. When I was looking to rent a storage locker last Fall I came here to check out their facility. I ended up choosing another location for several reasons. 1. Their prices were higher than other locations near by. 2. I measured the size locker I was interested in and it measured smaller than advertised. 3. The facility smelled like smoke. When I asked about it, I was assured smoking is not allowed inside the facility. So, either someone broke the rules or someone's stuff was producing third hand smoke. Either way, this was a deal breaker for me.

Great customer service via app and called directly and was pleasantly surprised by excellent…read morecustomer support.

They allowed my husband, who was NOT on the account to lie and close my unit. Just because he had…read morethe keys and the lock wasn't on. I RENTED it! He didn't! I was actually in the hospital, recovering. He told them I was in a coma, which was a lie. I spoke to Kelly, the manager, who was indignant that the unit was empty. This is ALL besides the point. I paid the fees! And what would have happened if I were a battered woman who needed to get away!!! Shame on you Kelly

From the owner: Make CubeSmart Self Storage in St James, NY your go-to destination for affordable self-storage…read moresolutions. Conveniently located at 514 Middle Country Rd our storage facility offers a wide range of storage units with premium amenities, including climate-controlled options to secure your belongings. We also provide a variety of moving supplies such as tape, boxes, and bubble wrap to simplify the moving process. With over 1,400 stores nationwide, CubeSmart Self Storage is one of the most trusted names in the self-storage industry. Reserve your storage unit online or visit us today!

Excellent customer service. Prompt and courteous experience. The product was more than I was…read moreexcepting.

I originally thought I would only need a container for a couple of months. That turned into about…read morefive and it worked out perfectly. I live in an interesting neighborhood with very narrow streets. Their drop off and pick up went very smoothly and without issue. During drop off the owner went out of his way to entertain my toddler who was very excited about this "big box" that we had on our property. Highly recommend.

I was delivering to St. James storage and the service I got from Tiffany who was the hardest worker…read morethere. And the only work that she deals with a lot from customers who use their dumpster and other things and she was so courteous and polite. She opened up a storage bin for me to deliver to and accommodating me. If you're looking for friendly and affordable place St. James self storage is your spot ask for Tiffany. My name is Warren and I work for Yrc trucking and it was a pleasure delivering there .

From the owner: We are a family owned and operated self storage business conveniently located in St. James, NY! We…read moreoffer: climate controlled units, ground floor storage, and we accept/receive packages! Both commercial and residential rentals.

The Miller Place, NY location is the worst public storage I have ever used. First of all no one is…read moreever in the office nor answers your calls. There is one elevator for the whole damn building. I reserved a spot closest to the elevator and they put me closest to a set of stairs no elevator. Dont waste your money going to this location, its horrible and there is no ac if it gets over 90 outside.

Horrible! the guy at the desk told me I needed to go back…read moreto my unit and leave the door open and unlocked. on my way to go reopen the empty unit door he deactivated my account and I got stuck on the property and none of the keypads would work. I ended up calling the office and he admitted to deactivating my account after he sent me back in to open the door of the unit. I am 6 months pregnant and its close to 100 degrees out and I'm walking back and forth stuck on the property seeing if my code will work at different locations and on top of that they don't give prorated refunds and the whole month is paid for and they can't find my rental agreement.