I have been asked to repost my review and a follow up on my experience with the company. A rep from…read morethe Customer Experience Team, Marie, reached out to me by text on March 2, offering apologies. She also wanted to touch base with a call at my convenience. I spoke to her and told her of the unprofessional treatment I received from the time of delivery to the exit. She stated she would speak to the operations manager and send me a release form for reimbursement of damages, etc. That has been done and I received acknowledgement of the form being received. I now await the next step, as told by Marie, for the compensation to be received.

I booked a move with them and put a deposit down. They confirmed with me that they absolutely had…read morethe availability. They said they would call me 3-4 days before the move to go over details with me, that never happened. I finally called them a few days before the move, where someone immediately and very rudely told me that they couldn't move me. They said they were booked up, and didn't have the men. Another guy then tried to tell me that it was an "IT issue" with their central office, not their fault so they couldn't do anything. Through trying to complain about this issue, I was connected back to them and spoke to somebody else. This time his excuse was that a "truck broke down" after I scheduled my move. I do not believe a single one of their ever-shifting excuses. Sure, they're giving me my deposit back and "taking responsibility", but none of that helps me when I have to be out of my place in less than a week. He just kept insisting that someone else can do it (and would not listen when I told him that I did the legwork already and that wasn't true). Do not book with this awful, scam of a company. They will cancel your move and completely screw you over and do nothing to make it right outside of the barest possible minimum.

The lease agreement is shady and there is no limit to how much they can increase your rate at any…read moretime. Do not use this service. They are taking advantage of people who have to store their belongings for longer periods of time. Do not sign a lease agreement with them. Look for a company that has limits on how much they can increase your rate. Try to find an agreement that locks in your rate for the year. Do not do the month to month because at any time they can jack up the rate. This business is not regulated well enough. It's shady and takes advantage of people.

Renter beware! Sign up for autopay and they will increase your rate without notification. They…read morehave increased my rate over 100$ in a year! This is excessive! Will be moving my belongings out unless they resolve this issue of excessive rate increases without notifications!

The absolute WORST storage unit you can rent from. My rent started at $53/month. My unit size is…read more10x10, so not huge. I have NOT switched units nor has my space been enlarged whatsoever. Rent has SKYROCKETED for absolutely NO REASON aside from greed. My rent is now $200/month for the EXACT SAME UNIT that was $53. Once you're in, you're trapped and THEY KNOW IT! NOTHING prevents them from raising the rates over and over and over and over again. I've asked several times for a lower rate and, of course, they say there's nothing they can do about it DON'T GET TRAPPED HERE

This place is garbage. They let people live on site. When moving it I was robbed. I called the…read morecops. No help. All of a sudden their cameras and gate codes went out the window. They are liars who want your money and don't help if something happens

I have to drop in to say how amazing the Manager Kim is. Her customer service is nothing short of…read moreamazing. Every conversation, every encounter I have ever had with her is total excellence!!! Thanks Kim. You rock lady!!!

From the owner: Convenient, affordable self-storage solutions are waiting for you at Hwy 221 Storage in…read moreSpartanburg. Choose from a variety of storage unit sizes and take advantage of amenities like climate-controlled storage, online bill pay, and advanced security features. Rent or reserve your storage unit online now!

great customer service and friendly clean environment and will continue to refer customersread more

We needed to store our life for four and a half months. Waiting for our new house to be completed…read more This storage facility was exactly what we needed. Well lit very secure and climate controlled. Staff was amazing and the place was clean. Highly recommend !

Nikki was very helpful in talking through our options with us. She explained the different types…read moreof units and dates that we could start renting. Thank you!

I've rented 3 units at this facility. My unit is dark as hell. I can't see a friggin thing. I pay…read more$190 a month for this unit and there's no way to run my business out of it where I have to pull orders for mailing. On top of this, the entire bay my xxl unit is on has had the lights out for 3 weeks. Now the bays on each side are out. I've called twice. Talked to two employees and the manager. Still nothing. I'll be leaving ASAP