Beth was real confident and knowledgeable of my situation and I very appreciative of all the work she's done for me Thanks Beth

Hey I'm Keyoshia I've been with public storage for just about to be a year Shannon and Sam are them best they work with you love this location read more

Our experience renting a storage unit at the Buckner Rd location in Columbia SC. was smooth & seamless and the exceptional customer service we received exceeded our expectations. The office employee was very professional, as well as courteous & polite which is exactly what we needed in dealing with the stressors of moving our personal items in a clean & safe location read more

Seemless online purchase with flow up from staff at actual location. Clean space with everything exactly as expected. Moved my USC son's belongings their for only a few weeks, but very happy with service and storage space so far. Highly recommend. 12 minutes from Empire apartments. read more

Everything was handled online. When I arrived at the rental unit, everything was as promised by the personnel I spoke with over the phone on Saturday, November 27, 2021. However, I was told I would receive a phone call from the office personnel, Val in California, at the unit site between 9:30am & 10:00am Sunday, November 18th, but that person never called me. I hope I don't have any issues in the future at this rental site. read more

Amanda to the rescue! I'll try to keep this short....after 3 confirmations of appt to rent unit, the ofc was closed. 3 1/2 hr drive, 40' container full of antiques, unloaded, sitting in the hot sun, 5 workers, NO BATHROOM, MANY phone calls...AMANDA shows up to make it all right! It was 6 pm! All ended well but this all could have been avoided. I'm hoping that Public Storage does something to 'ease the pain'! read more

Omg! Terrance was very helpful. He explained all policies and answered our questions about storage since this is our first time doing this. He was very resourceful with information about the area as well. Thank you Terrance for a pleasant experience. Helena and Sip read more

I am writing a review against Public Storage, located at 401 Buckner Road, Columbia, SC 29203, for the illegal towing of my privately-owned vehicle from their storage facility. On January 27, 2019, my husband and I established a contract with Public Storage for a reserved parking space for our privately-owned vehicle. In order to establish this contract, we had to provide copies of the vehicle registration form, insurance card, and copies of our driver's license, along with a deposit for the first month's rental payment. The required documents and the payment were provided to Larissa, a Public Storage employee, who assigned and escorted us to parking space number eight (8). The following day, January 28, 2019, I had our vehicle towed to parking space number "8". The tow truck driver followed me into the Public Storage parking facility, and I instructed him as to where to park our vehicle and there were no issues of concern addressed to me as of this date by Public Storage regarding my vehicle. On February 21, 2019, we found out that our vehicle had been towed off the Public Storage property. We were informed of this action, when my son, Isiah, went to the Public Storage parking facility to obtain some paperwork from the vehicle, only to find that the vehicle was no longer there. My son then proceeded to the front office to find out what happened to our vehicle. He was then told by Larissa & Ashley, Public Storage employees, that our vehicle was towed because it was parked in the wrong parking space. I immediately contacted Public Storage, to find out why we, the owners, were not contacted regarding our vehicle being allegedly parked in the wrong parking space? Public Storage denied having any information regarding who the vehicle belonged to, so they made the decision to have it towed, from February 7, 2019 until February 21, 2019 our vehicle sat at a towing facility location of which we had no knowledge of. I made continued efforts to find out why Public Storage made no effort to contact us regarding the vehicle as they had the contract and all required documents which clearly shows who owns the vehicle and provides the owners contact information; all of which was submitted when we placed our vehicle in their care on their property for storage. Public Storage continued to deny that they failed in their responsibilities to safeguard my vehicle. They claimed to have pictures of the vehicle parked in the wrong space but would not provide me proof of the pictures and stated that, "they did not have to show proof". They have told so many "untruths" regarding why my vehicle was towed from the Public Storage facility! All I was subjected to was blatant and intentional unprofessionalism from the employees at the Public Storage location as they continue to deny that they made a mistake by having my vehicle towed! I also sought assistance from the District Manager (William "Bill" Bohnsack); whom I attempted to speak to by phone regarding the towing of my vehicle from Public Storage's property and he too exhibited the same blatant and intentional unprofessionalism; denying any wrong doing by his Public Storage staff regarding this issue! Having to pay an unjustified towing fee due to the error in judgment made by Public Storage and their unethical business practices is wrong and has caused us undue stress. I would not recommend that anyone do business with a Company that is as unethical as this! read more

I'm a travel nurse so I store my stuff every summer while I travel out west... I have used Public Storage in different cities and this one was HORRIBLE! It was infested with cockroaches. Every piece of furniture I moved.. About 20 roaches ran from under it.. All different sizes eeeeeek! My couch had egg sacks on it!!! Soooooo grossed out. I moved into a really nice apartment and almost dreaded taking anything from the unit inside. Cleaned everything as good as possible. Started finding baby roaches in my new place that had hatched. I ended up moving my stuff out the day after I paid for the next month. They kept my $130. The lady that worked the desk was super nice and helpful but it was out of her hands. My last two facilities were great. No bugs:) Unless you want roaches laying eggs in your stuff... Drive right on past this dump. read more

If you're going to rent from this location it is mandatory that depending what storage unit you rent depends on the lock you can use. You don't have a choice in this.Make sure you ask about this first before paying for a unit or buying a lock for your storage unit. All locks are $19.99 + tax no matter what the size. I was told I must mandatorily use a cylinder lock instead of the lock I wanted on there according to their new policy. I was also told that the manager who rented me the unit should've told me this. I purchased their circular lock at the time of getting the unit even though all locks fit. The $20 cylinder lock you can get at Walmart for $7 I told the lady it's like renting a house then once you pay the rent they say oh by the way, you can only use a certain kind of lock on the door even though ALL LOCKS will fit the door. Just a heads up so u won't feel like you're being forced to buy a $20 lock once you've already paid for the unit. read more

Moving at the last minute can be stressful at times. However, I was able to find storage that met my accommodations in my short amount of time. The staff was friendly and were willing to help me. The facility is clean and well manage. I feel safe and confident that my personal items are in good hands! read more

Only use this location as a LAST resort. We were told we would be able to pay our bill over the phone but every time we call (during business hours) they do not answer. Messages are left but NEVER returned. Poor customer service to say the least!!! read more