Only used FreeUp for a couple months, but the experience was pleasant because of Rick's excellent…read morecustomer service! That is lacking in todays time

We were robbed at this place. There are NO security cameras and they were not helpful or…read moreaccommodating after we got robbed! I actually found out we were robbed by randomly stopping by the unit no call from the staff. DO NOT RECOMMEND

Great place to rent a uhaul. Don't know much about the storage units other than it was secure and…read morethe area looked clean. Staff was very professional and friendly and got me in and on the road with my uhaul. If you need to rent a uhaul truck this is the place to go!

The unit was easy to get to with a uhaul and other vehicles and clean. Staff was friendly but I am…read morenow having a hard time getting my refund that I am owed now for almost 6 weeks. I have emailed several times and talked to 3 individuals now and still have not received my refund. It was a good experience with them until now.

Wouldn't leave a review at all, this place is so bad. Family rented a short term unit while their…read morehouse was on sale. Moved their household here with two units. What they were not told is the alarms didn't work, something that was included as part of the price. A selling point. The lock was picked, had scratches on the back. And their electronics and personal identity papers stolen. Stor All knew of the problem, didn't mention it to them and denied their insurance claims because there "wasn't signs of forced entry" because the lock was picked and there wasn't forced entry. Stay away from these fraudsters! No alarms and lock pickers on the premises. You expect security in a climate controlled unit and it was not there and they knew, should not have rented a unit if the alarms don't work. No one wants their stuff stolen and the rates are not cheap. Go to facebook and read the I am Dixie Hyw (official) posts about this place. So many breakins that the police think it is an inside job. No cameras, no alarms, no security fo your stuff.

Storage facilities are kinda hot and miss but this one has all the positive things you are looking…read morefor. Manager was knowledgeable friendly and helpful. Unit was clean and security was good. No worries that I could see. Clean well run place Thank you for helping resolve a moving headache!

I've been here for 10 years and I have the biggest problem getting the gate code to get into the…read morestorages they make me sit here like I'm stupid after they took the payment out of my account they just worried about the money not worried about giving clients the code to get in it's 7 am Amd I'm sittin here again with no gate code! Run away!

Rita was very helpful with the size of unite I needed.The unite was very clean.Will do business…read morewith them again

The people are friendly, understanding and very helpful. They helped me through a tough time and…read morewas very patient with me. I will never forget it and will forever be grateful. I would recommend using this facility if the need arises you won't regret it!!!

I was an on time paying customer for almost 2 years. Had their largest unit which was $235. When…read moreI move out, they want to be nasty because the lock was accidentally left on the unit threatening to charge me & said I put garbage in the dumpster, which was already so full the top wouldn't close. I was told the dumpster is for the employees only & it was in my paperwork from almost 2 years ago. I did not see a sign stating that on the dumpster, or I may have over looked it. With this place it doesn't matter if you've been a long time customer. I have a car that needs storage, I was going to use them again until today, I'll drive out a little further just so I don't have to use them again. Customer Service was non-existent.

Won't return calls no one is ever in the office you have to call them and tell them you left a…read morepayment in there mail slot or they dont get it and they try to take your belongings worst most unprofessional people I've ever had the dishonor to deal with and I own a small business! I'd give them a zero if I could

Nice and clean self storage units. These are located close to Interstate 65. This is very a…read moreconvenient location and reasonably priced. The owners are responsive and care about the business.

Jose and Davin absolutely hustled the whole time they were here. Super polite and willing to place…read moreitems wherever you wanted. Everything was handled with care. Definitely recommend this company

I don't know where to start. We first used People Move Moving 4-5 years ago for a "down the street"…read moremove. Great experience. Movers were on time, professional, worked quickly but carefully. All of our belongings arrived safe and sound. Given our first experience, we didn't even bother quoting the move out to anyone else. We were in regular telephone communication with Daniel, their Sales and Operations Manager via phone. Red flag that we never received written follow up communication. We had a couple questions regarding heavy/large items which he assured us would be handled with the upmost care and professionalism. Specifically, a treadmill in the basement and a Big Green Egg. We were told the crew had "plenty of professional experience moving/disassembling both items". Upon arrival, the movers completed a once over of the house to develop a plan. Very quickly I was flat out told by one of the crew members that they were refusing to move the treadmill. We called Daniel and he assured us it would be handled appropriately and the tone/professionalism of his team would reflect that. It was not, in fact, handled appropriately. Fast forward to the end of the day, we required a small/quick second trip to and from for the last few items in the house. The movers were very reluctant to complete a second trip, even though that was communicated multiple times before and during the move. The business bills by the hour, so you would think this would be a somewhat common/reasonable request. I inquired about the treadmill once more and was told definitively and rudely "no" again. At this point, I had given up on receiving the help/assistance we were promised even though our invoice included "heavy item" charges. Those charges took approx. one week to be reimbursed. We are now in a dispute with PMM for reimbursement of the cost to hire a third party to move the treadmill (which I just received word from Daniel at 845am that "there is nothing we will do, it has been handled internally, please continue to follow up with our claims agency). Our move was completed on a Tuesday and I did not get around to checking the condition of the Big Green Egg until Thursday or Friday (my fault). Safe to say it's a loss. Photos attached. The professional movers obviously did not possess the requisite knowledge to move something this large and cumbersome. Over the last two weeks, I have tried reaching out to PMM via office phone, Daniel's cell phone, and email to resolve these issues and discuss potential partial refund for services not rendered. We were told this morning over the phone by Daniel that "we have fulfilled our part of the contract, there is nothing more we can do to help". Even after asking to speak to his superior, we were told "I am the highest person you are able to speak with regarding the matter". We are now at the mercy of PMM's claim agency, CSI. They have been fine to work with but it's unfortunate Daniel and his team are not able to provide any additional help/follow up to resolve this matter in a less contentious/way more professional manner. Would not recommend contracting PMM for your next move, and if you do, ensure all conversation with Daniel is documented via email. The lack of communication and tone over the phone (when they answer) has been unacceptable. My wife has filed a complaint with the BBB. Beware of the PMM team.