To echo the reviews shared by others, had PAA put comparable effort into negotiating the maximum value of my claim as they do in sending bills and invoices, my process would have been painful rather than awful. Don't fall for the 'we've been doing this for 35 years' bs. They use their 35 years of experience to figure out how to do that bare minimum to get themselves paid rather than being a bulldog in fighting with insurance. read more

If I could give negative stars I would. Horrible communication, incompetence throughout. I went 9 months with no response to any of my phone calls or emails, and this is with the owner David Hass " handling" my claim. They are a joke , go elsewhere. read more

Terrible...This is the most awful unprofessional company I have ever dealt with in my life. I would never recommend them to handle anyone's claim. instead of going through my insurance and paying a $500 deductible. a friend recommended Metro (Paul). Almost 2 months. Paul got $600 my insurance got paid $500 and I am getting $1,700 to repair a $2,500 job. They bled me dry. Its been almost 2 months and I still have nothing yet and whats worse is they are still sending me paper work to sign that was taken care of weeks ago. read more

This is the most awful unprofessional company I have ever dealt with in my life. I would never recommend them to handle anyone's personal, residential or business claim. I had an extremely large fire-related claim at my home. They completely dropped the ball, never returned my phone calls, did not follow up and I personally believe they were working with the insurance adjuster to minimize the claimamount. Furthermore they let the statue of limitations expire for me to file a legal action against an unfinished claim with my insurance company. An absolutely horrible and unprofessional company. I would not give them even one star, but there was no lower rating. I also dealt with the president and owner of the company David, and my personal experience was just as bad with him as his employees. BEWARE!!! read more

Do not ever call these people! The worst customer service experience I have ever had. No phone call or emails are ever responded to. I ended up finishing my claim with my insurance company by myself without their assistance and yet they still took 20% of my claim, SAVE YOUR MONEY read more

After experiencing water damage in my family room and powder room late last summer, I contacted this company to help me with my claim. The owner, David Hauss and his associate came to my house and explained what they planned to do. Unfortunately, my experience was very frustrating and unpleasant. Initially, the associate was my contact, but he never followed up. I would text or call to try and find out what was going on and only after multiple calls/texts, would someone finally get back to me. David then said he would personally be my contact. He was no better, and possibly worse. Not once in all the months that I was stuck working with them to get my claims, did he get back to me before I had to contact him. And I only contacted them after a reasonable period of time, such as several days after they promised to get back to me with an update. David himself is very difficult to work with. WOMEN BEWARE, he does not seem to like strong women who have their own opinion. I am the president of a company, and he called me an insulting term during one of our conversations. Be prepared to hear, on literally every phone call, about his "years of schooling in public adjusting, his years of experience in the field" and how difficult it is to work with my particular insurance company. He complains that he has so many clients, and my response to him is that if he is that bad at responding to his clients, he needs to reduce the number or get more staff. One of his staff, Beth, was the most helpful of all the people. My advice is that if you want to get someone to help you with your claim, this is not the company to choose, unless you want to spend as much time trying to get them to answer you, as you probably would speaking directly to your insurance company. They did not save me any time. FYI, my claim started in late August; I finally received the last check in early March. read more

In January 2017, we had major water discharge damage throughout our home emanating from underground plumbing pipes. Realizing the problem was way out of my league to handle alone with my insurance company, I began looking around for a public adjuster to help navigate the muddy waters (pun intended) of dealing with my claim. After getting some recommendations from family and friends, as well as calling a half dozen places and checking social media reviews, I ended up choosing Public Adjusters Associates (PAA) to shepherd my claim through the process. Specifically, after speaking on the phone for an hour with the owner, David Haas, I felt confident about singing with PAA, since David agreed to handle my claim personally from soup to nuts. Long story short, although the nightmare started in January, it took constant calls and emails by David until May to finally close the claim and to get the final check from USAA. Even so, throughout the process, David and his staff (Beth & Cathy) kept me apprised of the claim's progress and always promptly provided checks from USAA as they received them, so I could begin making repairs as soon as possible. Now, 12 months later, I realize how hard David and his staff worked on our behalf to get us the maximum claim amount and get things back to normal for us as quickly as possible. In the future, if I have another homeowners claim, I will not hesitate to use PAA and would highly recommend them to friends and family if they have to deal with their insurance company regarding a claim, so feel confident and give them a call. read more

Since I had to pick a star, I went with the lowest one. Run from this adjuster. Not only is he a bad adjuster, he is a bit of jerk. He acts like he is above you with his Associates Degree in whatever. He consistently lies to you about everything. We were constantly receiving letters from our insurance company stating our claim would be cancelled if this or that was not submitted. David swore up and down the photos and videos were sent. All a lie. Said he was waiting for our check for damages when in reality he had it for months before he finally gave it to us. He will ignore your calls and if you call his office and talk to one of the geniuses there, you will want to throw yourself off a bridge. He fought with our insurance adjuster like an immature punk. He was the worst thing that ever walked into our lives. Keep searching for someone who actually wants to help you. David Haas is a nightmare to work with. read more