We are from out of state and were trying to get back home when our a/c went out. Even though they…read morewere busy, they took us right in, found the problem, gave an estimate and squeezed us in for the repair, which by the way, the repair came in quite a bit under the estimate. Keri, and her crew treated us like family which is extremely rare in this day and age. I consider them one of the best, and very much appreciate their service!! Thank you very much, Bob D.

I recently bought a used 2017 Chevrolet Tahoe from Lipscomb Chevrolet, and the experience has been…read moreextremely disappointing. Not long after purchasing I had to replace the water temp sensor. Now, there is a message to service suspension system. Our salesman Drew said that we could make an appointment and they would take a look at the shocks that they replaced to see if they were faulty. I contacted the service department to make an appointment and they told me I would have to leave my vehicle there for a couple of DAYS. I told them that this is the only transportation that gets me to and from work that I would need a loaner vehicle. They said that they are booked out months in advance for loaner vehicles that I should contact my salesman to see if he could put me in a loaner vehicle. When I reached out for help, my salesman, Drew, told me that his manager said I bought a used 2017 vehicle and that they "can barely get customers who purchased new vehicles into a loaner." That kind of response says everything about how they treat customers after the sale. It's frustrating to spend this much money on a vehicle and get no support when something goes wrong--especially for work they've already done. I expected better accountability and customer service. If you're considering buying here, be cautious. Get everything in writing and don't expect much help once you've signed the papers.

We bought a new truck in Lipscomb n we live near vernon n we had a Def error code n they took her…read morein got her all fixed up n even delivered her back home to us! Kim in services was absolutely fantastic n had complete confidence the job would be done quick and it was! Very satisfying n Robert dropped her off to us in a jiffy! Which helps being as my hubby couldn't get off early again! It was a great experience for our first servicing. Thank you very much!

Excellent job! Made the deal so easy I didn't even have to go to the dealership. My truck was…read moredelivered and all paperwork completed. Awesome deal!

For starters. The people at their service department are by far the worst team I've ever dealt…read morewith. My vehicle was diagnosed by their "technician" with a problem in the fuel system. When trying to fill up it would only allow the pump to put in $5 or less. I was informed that the gas tank and some kind of filter needed to be replaced. The part (Tank) needed was not available and that it would take at least one day for it to come and that they would have the vehicle ready for pick up in 2 days. At this time I told the gentleman to go ahead and order the part, The part arrived 3-4 days later. I called and was told that there were delays with the delivery ( really?) and that the vehicle would be ready late that afternoon. At about 45 minutes before closing I called but was asked to leave a message and that they would call me. Guess what? exactly, no call and no updates. Next day, called again and I was given the same story about leaving a message. I waited and since their personnel didn't call me I decided to go by the dealership and check in person. Well, the gentleman told me that they were working on the vehicle and that it would be ready before closing. I'm not sure about it being ready but I was able to pick up my vehicle that day. Left the dealership and went straight to the gas station. To my surprise the problem was alive. Returned to the dealership, was told that the qualified, certified and verified 'technician" was not available and that first thing next morning they would check the vehicle again. To make sure things didn't go south I was there before opening. Here is where I started to doubt their skills. The technician said the the problem still exist, Duh! I asked if anyone checked or even tested to see if the problem has been fixed before the vehicle was returned to me? they all looked at each other and I swear it was as if a remake of an episode of the three stooges was being taped. Well now I was told that even when the tank and carbon "filter" or whatever else it was replaced that this problem may occur. How can this happen with so many expensive parts being replaced after your accurate diagnostic? Sir, we are going to check and without a doubt the vehicle will be ready this afternoon. Oh this is awesome! now I have their word and nothing can go wrong because they have given me their word. That afternoon, I went to the service department to pick up my vehicle and not only it wasn't ready but it was parked outside with a flat tire, subway sandwiches wrappers on the console and bird "poop" all over it. Once again there was no explanation as to how any of this happened. The Certified, Qualified and Verified 'technician' said he didn't move the vehicle and I guess he didn't noticed it was missing? by Now, now we were into the holidays and it took a few more days to hear back or get a call back. I was told that they found the problem, Alleluia! it turned out it was the least expensive and easiest to replace part. So in short, my vehicle was diagnosed with cancer, Treated for Leukemia as if terminal but it was only a common cold. Good to know I had all those expensive parts replaced by a Trustworthy, Certified Qualified, Verified and well supervised team! !

If i could give minus stars I would. call early today for a recall was told…read morethey would get back to me at their convenience, I wish I would have said that last year when i paid cash for my truck.

I bought a Honda from them years ago and had it serviced by them for a time. They were... ADEQUATE…read more HOWEVER... I subsequently moved ONE THOUSAND MILES AWAY. In the YEARS since, they will not stop contacting me trying to get me to trade in my car. I have spoken to them multiple times over the phone and replied to their idiotic emails and texts explaining the simple fact that I live ONE THOUSAND MILES AWAY AND WILL NOT BE DRIVING ONE THOUSAND MILES TO TRADE IN MY CAR. I block every number they leave voicemails from. I block their email addresses. THEY WILL NOT QUIT. A limitless well of moron salesmen. "Want a new whip for the new year?" GET BENT, DOM.

I recently purchased a 2018 Toyota 4Runner from Ruby (I was her first buyer since she was new). She…read morewas excellent and personable. Other employees I came across were also friendly. I hate buying cars and car dealerships so my last two came from Carvana where the cars were purchased online and brought to me. But this wasn't painful and Ruby was delightful. Since I was undecided between an SUV or truck, She arranged for a test drive over the weekend so I had a few days to really consider if this car met my needs. Win win for them because it made me decide to buy it! She stayed in communication through text and found answers to any questions I had. It's been a week and I'm still happy...so far so good!

Chris Chandler is one of best at Four Stars. He has helped my family find multiple vehicles and…read morethe process has always been super easy! Then entire process is smooth and fast.

My company buys all their trucks from Four Stars. It's a smaller dealership, with grassroots…read morecustomer service values! I give them AAA+++

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

Just bought a Yukon Denali from Clay Estes at James Wood and 12/10 recommend! Clay is professional…read moreand makes the car buying process quick and efficient! I live in the DFW area and pass about 5 GMC dealerships heading to Decatur but it is for sure worth the drive! First time purchasing from James Wood and we will for sure be back because of Clay!

I took my car 3 times in 1 month with the same issue . Was first charged 5500 car not fixed took it…read moreback the next week 879 car still got the same issue took it back the next week charged 190 for a wire . If this car is not fix by the tome i get it back i will be getting a lawyer . To much money dished out to people who has NOT fixed the problem at all. I paid more than what is due on the car

What's the reason for making an appointment for an oil changed at 1500 and 1745 I'm still waiting…read morefor my vehicle. Don't tell customer to make an appointment if you can't do it!! The customers time is just as valuable as your service my God Ervin 3 hour for an oil change is this a standard practice of your service department??