Nedra is the worst case manager at Prudential. She misses details and has no clue what is going on. Calls me back and then says she made the mistakes after I have spent hundreds of dollars to fix things. read more

I wish i could give them a no star review. I have been having to use them for a settlement I got when I was younger. Recently I had to change some info on it for mailing and direct deposits and stuff like that. They have been nothing but a pain in my backside and haven't helped in any way what so ever and ever time I call they give me a ring around. PLEASE PLEASE PLEASE if possible DO NOT go with them, what ever you do!!!! They are nothing but a headache and in it for themselves and not their customers! I mean out of the 4 phone calls I have made one ONE person tried to help. Then a supervisor came on and still didn't get anything resolved and still messed me over even more with the help I needed! read more

If I could give a zero rating I would. I tried to reallocate funds on the 20th day of a 20 day grace period. I finished my reallocation request at 2:22 pm Mountain time. I started the call prior to the deadline. The third representative I talked to said that it would go through, and led me to believe all was okay. The next day, I was told that the reallocation did not go through because it was 22 minutes later than their 4:00 pm close of business, which by the way appears no where in the reallocation process information. The representative who helped me, I will forego her the embarrassment of being named, represented to me that I was within the allocated time. As soon as I possibly can, I'll pull all my funds and go with a more reputable company with better trained employees. By the way, I would have made the time if they didn't transfer me several times, each time asking for the same information. The reallocation would have been in time had I been able to directly reach the reallocation representative and had I not had to argue with each transfer that yes, I did have a Prudential account. I had the account number in front of me and they denied no fewer than three times that I didn't have an account. read more

One hour and 26 minutes, six different transfers, six horribly trained service people to answer ONE question. Other than the policies my mother has, our family will NOT have any other policies with this institution. They hire people who can't speak well or just above a whisper. They have you repeat your information to every wrong department when they transfer you only to have THAT person say....oh that's not this department. What a crap company. read more

Where to start, Pay attention to the payments you make to them and any correspondence. It's usually junk but as the initial term of the policy comes to a close, 15-20 years, it means they will notify your your rate will increase around 1000%. The website will not show any recurring payments or allow you to delete bank info, it actually shows that there is not bank info to delete-because there is actually a button on the "AutoPayments" page that specifically states "delete bank information" but that is not something you can do online. In the end, if you're not paying attention they will just take huge sums of money out of your account unless you put a stop payment in with your bank. They will then tell you that the only way to remove bank info, stop recurring payments is to call them, which is mind numbingly painful-overseas call centers, and can only be done with policy cancellation. Oh, and the first thing the automated call system does is recommend that you visit the website to make all account changes needed. They will pro-rate and refund the portion that particular monthly payment which is a fraction, in my case about 10%, of what they've taken if you have put trust into the account management deceptions on their website. read more

Prudential is an organization that discriminates on who they hire. They act as if they don't, but I'm a victim of their discrimination. A Prudential recruiter called me for an opportunity based on my qualifications. The recruiter moved me forward for the next level of interviews and i was turned down by the hiring manager because I didn't fit the mold. I have the experience & skills needed, plus industry recognition with awards, but I don't have a pedigree. Sad to see Prudential hires these type of leaders where they hold education over significant and proven experience. read more

Do not work for any company partnering with this company. Their whole staff sucks. They lie, cheat, and steal. I've had problems with them from day one for my disability. They have failed me and set me back. You can never get a manager on the phone or a call back. So I want to warms others so that they do not go thru the same misfortune I had to endure. read more

The worst Financial Institution! There is no care or respect for the customers and their investments. This Company doesn't pay any attention to detail and unfortunately your investments take a hit. Christine Herrin at Prudential in Pennsylvania has yet to provide important documents to me. It has been 3 years and she continually asks me for more and each time I submit this or that I receive a random réponse with both false and incorrect information! HIGHLY UNPROFESSIONAL ! read more

Warning!!! I always heard that Prudential Financial was an excellent company who stood not only by its employees but also for its customers. Through my experience, I found this to be untrue. Upon retirement, I asked the local Prudential financial planner in East Brunswick, NJ to talk to my wife and me about placing our retirement funds in annuities. She discussed the benefits of placing the funds in different investment opportunities and mentioned that we could change the allocations four times throughout the year, which was important to our decision to invest through Prudential. We specifically told her that we wanted our funds in only one investment type. To our surprise, once the money was transferred to Prudential, the financial planner had the funds allocated as she wanted rather than as we requested and directed. It took us several months of going back and forth to get this straightened out and to receive the $5,000 we had lost as a result of her misallocation. Not to our surprise, the financial planner left Prudential soon after. To our surprise though, Prudential never notified us that she was gone. When we asked why we weren't told and who was handling our accounts now, Prudential management told us they did not have to let us know. After several calls, we were assigned to another financial planner who told us that we could only change the allocation once a year, which directly contradicted what we were told by the initial financial planner. At our first anniversary, I contacted him and asked what the interest rate was going to be for the fixed rate in the new year. He emailed me that he was notified by his corporate offices of the rate. Not once but multiple times. Happy with the rate we were told several times, we agreed to put the funds in fixed rate investments. Several weeks later, Prudential notified us that the rate would be just about half of what we were told multiple times by the Prudential financial planner. Surprise, when we reached out to the financial planner, we were informed that he was no longer with the company. We contacted Prudential customer service. Three major issues on our accounts in 12 months (i.e., misallocation of funds, limited ability to change allocations, and fixed rate error). In our opinion, Prudential Financial breached the contract we had with them as a result of these errors, and we requested that they either give us the rate we were promised multiple times or return our money so we can invest it with a company we can rely on. For four months, we were told that our complaints were being reviewed by executives within Prudential's corporate ladder. We were also told that they had reached out to our former financial planner, though no longer with Prudential, to confirm that he had in fact told us the rate we were promised. Prudential then sent us a letter acknowledging that the financial planner had made mistakes with our accounts, but refused to honor the rate we were promised on multiple occasions or to return our funds. From my experience, Prudential Financial does not stand behind its employees. They have misinformed at least one client (me) on multiple occasions and are only concerned about holding onto our funds rather than supporting their employees and protecting their clients. If I could rate them below zero I would. read more

I was working with a policy attempting to get an exchange done from Prudential to another company. I literally have made 11 phone calls and 15 hours on the phone and the money is STILL not transferred. I am currently sitting on a 2 hour hold and getting bounced around. Completely frustrating. When I do get through, I am constantly told what cannot be done. Poor experience is an understatement. read more

If I could have given them no stars I would have!! I don't recommend Prudential - I would recommend nothing about Prudential!! We have long term care policies through them and with Dad's passing it has been NOTHING, but extremely frustrating trying to get them to close the account and stop taking premiums!! We have spent hours and hours and hours on the phone with customer service with NO HELP at all!! We have faxed and emailed all documents to them over 10 times in 30 days to which they "have never received", are you kidding me! I called today for the umpteenth time and directly asked for a supervisor, an hour later I was still chatting with the same person who answered the call. This is normal and extremely frustrating. Customer Service is NOT in their vocabulary AT ALL! Each time I call to try and get it fixed, the person on the other end of the phone explains to me why it is MY FAULT nothing is done or completed. The last time I checked I was the customer!! They did finally ask us to email the documents to them while on the phone to the supervisor Stephanie, and both email addresses that were given to us came back undeliverable. Another waste of my time and then the person on the phone had the nerve to double check the spelling - see my fault again!! This is only a small portion of the frustration with Prudential and this situation, but I wanted to give you all a heads up and warn anyone wanting to use Prudential to think again. read more