Professional. Complete exam. Attention to detail in fitting (had to send lens back to re-cut…read morebifocal line). Will use again.

If I could give this business a zero star I would. Their billing is a scam! I went to see them in…read moreDecember 2025. I have VSP for me and my husband (who is also on Medicare but no vision insurance. This becomes relevant later on.) My exam was fine, dr was nice and they told me I had the start of a cataract that just needed to be monitored. I pay for the $39 retina scan not covered by insurance that I agreed to. Fast forward to this week and my husband (who has Medicare Part G and is on MY vision insurance) has his exam with the $39 retina scan. He and the dr talked about his dry eyes (that he DOES NOT take any meds for other than OTC stuff). She said she could write a prescription if he wanted her to and he declined. She said he had the start of a cataract and that it needed to be monitored (sound familiar?). Said "he did not need a lens prescription, just use readers". Same exam, same diagnosis as mine. His vision is better than mine as a matter of fact. He gets to the front desk, and they charge him the $39 and then proceeds to tell him he owes $220 because the exam became MEDICAL?!?! Where did it become medical on his when mine wasn't? He argued but finally just gave his debit card to pay (#1 mistake. I would have walked out and said bill me!). They KNEW he had the G plan, so they will be committing Medicare fraud by billing them AND receiving pay from us. I will be filing a complaint on that. Julie didn't bother to return my call, so I had to call them again just to listen to her lie to me again. "He has SEVERE dry eye syndrome (no he doesn't, he rarely uses eye drops anymore), he had a "freckle" in his eye (so what?), he has a cataract that impedes his vision (no he doesn't and if he did why did the dr say he didn't need a prescription or refer him to an ophthalmologist?) They are unscrupulous and I would not do business with them ever again. I will be posting to all social media sites as well and will contact the BBB along with Medicare. BEWARE OF THIS COMPANY AND DO NOT USE THEM!

Our son had to have contacts put in to alleviate and mitigate his myopia. He had such a hard time…read morethe first few sessions trying to put them in. Every single person from the nurse to Doctor Taylor to the optometrist was patient and kind to him. We appreciated such care and patience that my wife and I became patients ourselves! Doctor Taylor is great with our child and awesome with us. Ms. Kyndl, the optical associate, was extremely caring and patient with our son. We cannot recommend this place enough!

I have permanent vision loss. They are incompetent. I had 4 total procedures, 2 on each eye. I got…read morea MASSIVE infection and they just let it go. 36 hours after my last procedure, a vitrectomy, I noticed my left eye getting cloudy. I was obviously alarmed as it was a Saturday just after noon and they were closed, but I called the answering service and they got a Dr on the phone. She was not concerned with the clouding at all but asked about pain. I had no pain at the time. She wanted me to come in Monday. My eye continued to rapidly deteriorate through the day and I could hardly see. I called back on Saturday evening and I talked to the same Dr. Once again she only wanted to know about pain. I had none. She once again dismissed my concerns. I say she is incompetent because I now know that what I was seeing was the puss clouding my eye! At 2:30 in the morning I woke up with the worst pain in my eye and I couldn't see anything but gray. That is the puss that they have allowed to grow inside my eye. I called the answering service. I was told "We aren't allowed to wake the Dr's. up between 10 and 6 unless it's an emergency." I told her I thought this was and she said I should go to the Emergency Room! I called back at 6 am and I was finally treated on Sunday. As a side note, this policy totally shocked the 2 other Eye specialist companies I have been to see. If they deny this, they are lying. In the attached photo you can see the infection coming around onto my iris. The small crescent at the bottom, highlighted with the line. I was lied to that all of my treatment for the infection would be covered by them and they billed Medicare and my insurance. This went all the way up to the corporate level by the way. I consider this fraud. If a Dr says "no charge" it's no charge. I am STILL getting bills! I was told I would make a full recovery, "just give it a few more weeks". My eye stopped improving after a few months and my Dr said he wanted to see me in 4 weeks. I found out the next day that he was leaving The Eye Associates 3 days after he said that. They had me using steroid drops 4 times a day that were not doing anything beneficial at all. I got a second and third opinion. The second was "horrified" who sent me to the third. It took 6 months to find out that the infection had left scarring on my retna. Although I can't say The Eye Associates did anything to cause my infection, I am positive they neglected my care and they are responsible for my vision loss. My current specialist has done an amazing job in getting me the partial vision I have. I would not let The Eye Associates clean sleepers out of my dogs eyes. Kevin Devoy

The medical care is good but plan on spending several hours there. My husband had a scheduled…read moreappointment for a regular check up. Our appointment was for 3 pm. We arrived at 2:45 pm. Did not walk out of the office until 5:10 pm. We understand that sometimes emergencies happen that create longer wait times but this is a regular occurrence at this institution. Today they apologized for the long wait times blaming it on the leaving snowbirds trying to get their last eye exam in before returning home. Well that's absurd. Who scheduled all those snowbirds. They certainly didn't just decide to walk in and demand to be seen. Someone is responsible for the over scheduling. Maybe they should re adjust the time allotment for each patient as the current scheduling procedures are creating long and unnecessary wait times for each patient.

Their patient scheduling leaves a lot to be desired. But then, it is now different than other…read morephysicians offices. 10:15 appointment and still waiting 60 minutes later. They have a bunch of TV monitors in one of the waiting rooms. They are all playing an ad for TCL televisions. Over and over again, repeating every 30 seconds. It becomes extremely annoying. Most of the physicians are great. I appreciate their help and support. But this group needs someone on staff to address the patient experience outside of the care from the doctor. Do a better job, please

I had an eyeglass emergency when my only pair of glasses broke and I needed them for a high stakes…read morework event the next day. I'm also restricted to driving with them and just moved to Fla, so didn't have an eye doctor yet. I chose Eyeglass Maxx Venice based on the excellent reviews online and couldn't be happier. I called ahead to confirm I could get glasses made the same day and wasn't able to arrive before 1:00. From the moment Virginia answered my call until 2 hours later when I walked out the door, I was treated as a valued, longtime customer. I had a coupon I found online, but Jamey gave me options that saved me more money than using the coupon. My glasses were ready in under 90 minutes and I love them! Jamey is knowledgeable, kind, customer service oriented and ensured everything I was "fussy" about was in place. I have not had good experience with same day glasses in the past and shared that with him, but my glasses are as perfect as the ones I've paid quadruple the price for at my eye doctor's office in another state. I am definitely bringing my husband here soon to get his glasses and highly recommend Eyeglass Maxx for value, high quality product and outstanding service.

HORRIBLE!! I had a really frustrating experience here. When I went to pick up my contacts, they…read moretold me I hadn't paid when I had. After checking, they realized I did pay, but never apologized. They also gave me the wrong contacts (someone else's order) and then acted like it was my responsibility to fix it, telling me to bring them back because "she needs them." The staff came off dismissive and made it feel like everything was my fault.Overall, very unprofessional service and no accountability. I wouldn't recommend this place.

It has now been confirmed that Dr. Stephenson took it upon herself to call around and find which…read moredoctor I had visited for a second opinion. Not only did she chastise my choice for the second opinion but further jeoparidized the Hippaa/privacy laws which were srictly tohave been enforced. Shame that such measures were taken rather than admit that she was unable to FIX the four cataract surgeries she performed. I would recommend treatment elsewhere.

Dr. Stephenson was great. My exam was very thorough. All my question were answer!! Great office…read moreto recommend!!

I had a problem with an implanted lens that had moved after a hard fall…read more The staff was so helpful, we tried a pair of glasses to no avail. Dr. Loher was wonderful. She got me a contact lens that solved the problem and refunded the money spent on the glasses. I would recommend this store to anyone needing glasses or an eye exam. Robert G

Worst Eyeglass World I've ever encountered. Been there 3 times and the shortest amount of time I've…read morewaited was 25 minutes and that's was today when I walked out without being waited on. Always understaffed and the wait time is excessive. Today just wanted to put in some existing frames that I'd bought from Eyeglass World and get my new prescription lenses put in them that I also got from this Eyeglass World. Sat at the desk for 25 minutes waiting to be helped and he kept saying he would be he was busy with customers that did come in after me so I left. This places is just awful, worst one I've ever been in.....HATE IT

I had an exceptional experience with Dr. Mark Johnson and his staff for my recent cataract surgery…read more At 72 years old with a very delicate eye condition, I was extremely nervous but Dr. Johnson put me at ease. Not only did I have a very mature cataract, but I was also extremely myopic with a -25.5 prescription - the highest on record at his office. This elongated eyeball made measuring for the precise intraocular lens (IOL) challenging. The measurements showed I needed a special 3-piece lens rather than the standard one-piece. Additionally, a previous eye surgery had replaced my vitreous with liquid, which raised concerns about whether it could adequately hold the new lens capsule in place. Despite the difficulties, Dr. Johnson promised improved vision but was upfront that he couldn't guarantee perfection. I appreciated his honesty. On surgery day at the Sarasota surgery center, the nurses were incredibly kind and attentive. They made sure I was warm and comfortable throughout by frequently providing heated blankets tucked around me at my request. After the surgery, I was overjoyed to be able to see clearly without glasses or contacts for the first time since getting my first -4.50 prescription at age 9! Dr. Johnson even called later to check on me. I am utterly thrilled with the results. Dr. Johnson's skills and his perfect lens selection have given me a new lease on life being able to see with my own eyes at my age despite my eye's complexities. I'm so grateful! Highest recommendation for Dr. Johnson - simply the best!

Had several appointments with Dr. Johnson. Also laser treatments. Each time I saw him he was…read morehurried and dismissive but wrote scripts. for me. Received emails for upcoming appoints. I showed up each time. Checked eyes again, no change. Another email, showed up and he came in room an asked me "What are you doing here, I told you I can't help you! Told him was emailed but he said no more appts and said get the cheapest eye drops I could find. Very rude and left the room. Will never see him again!

Three years ago, Dr. Fezza did a face lift for about $25K for me. It has been daily pain and lack…read moreof healing since then. His staff treats you well while you are deciding/paying (and all $ is collected in advance). They say, "he is your surgeon for life" and that all aftercare is included. Well it is NOT. If you have pain, problems post-surgery (a few months after) they tell you (me), all we can offer is to inject botox at $600 per treatment. The work looks pretty good (there were 2 small flaws that he declined to fix telling me eventually it will all go away) (yes it will when I die!)... But in hindsight, I'd say he pulled the skin too tight, cut deeply into nerves that never regenerated. After the fact, people told me, there is a difference between a cosmetic surgeon and a plastic surgeon... well, I didn't do enough research in advance, and pain is now part of my life pretty much 100% of the time. Thanks Doc and staff.

Dr Fezza is a skilled and compassionate surgeon. My first experience he removed skin cancer from…read morethe corner of my eye. He properly sets expectations and explains procedures and after care. With my second experience Dr Fezza was a real sight saver. While vacationing, I crashed my bike and fractured my eye socket. ER stitched me up and told me to see a surgeon right away to keep my eye from sinking into my sinus. No doctor would see me because I had no insurance at the time. Even though I was 600 miles away I called him and he told me he would do the best for me that he could and work out the cost. I was scheduled right away and the surgery was a great success. I got the needed follow up visits. He is an exceptional plastic surgeon and ophthalmologist with a sincere and caring manner.