I had an eyeglass emergency when my only pair of glasses broke and I needed them for a high stakes…read morework event the next day. I'm also restricted to driving with them and just moved to Fla, so didn't have an eye doctor yet. I chose Eyeglass Maxx Venice based on the excellent reviews online and couldn't be happier. I called ahead to confirm I could get glasses made the same day and wasn't able to arrive before 1:00. From the moment Virginia answered my call until 2 hours later when I walked out the door, I was treated as a valued, longtime customer. I had a coupon I found online, but Jamey gave me options that saved me more money than using the coupon. My glasses were ready in under 90 minutes and I love them! Jamey is knowledgeable, kind, customer service oriented and ensured everything I was "fussy" about was in place. I have not had good experience with same day glasses in the past and shared that with him, but my glasses are as perfect as the ones I've paid quadruple the price for at my eye doctor's office in another state. I am definitely bringing my husband here soon to get his glasses and highly recommend Eyeglass Maxx for value, high quality product and outstanding service.

HORRIBLE!! I had a really frustrating experience here. When I went to pick up my contacts, they…read moretold me I hadn't paid when I had. After checking, they realized I did pay, but never apologized. They also gave me the wrong contacts (someone else's order) and then acted like it was my responsibility to fix it, telling me to bring them back because "she needs them." The staff came off dismissive and made it feel like everything was my fault.Overall, very unprofessional service and no accountability. I wouldn't recommend this place.

Professional. Complete exam. Attention to detail in fitting (had to send lens back to re-cut…read morebifocal line). Will use again.

If I could give this business a zero star I would. Their billing is a scam! I went to see them in…read moreDecember 2025. I have VSP for me and my husband (who is also on Medicare but no vision insurance. This becomes relevant later on.) My exam was fine, dr was nice and they told me I had the start of a cataract that just needed to be monitored. I pay for the $39 retina scan not covered by insurance that I agreed to. Fast forward to this week and my husband (who has Medicare Part G and is on MY vision insurance) has his exam with the $39 retina scan. He and the dr talked about his dry eyes (that he DOES NOT take any meds for other than OTC stuff). She said she could write a prescription if he wanted her to and he declined. She said he had the start of a cataract and that it needed to be monitored (sound familiar?). Said "he did not need a lens prescription, just use readers". Same exam, same diagnosis as mine. His vision is better than mine as a matter of fact. He gets to the front desk, and they charge him the $39 and then proceeds to tell him he owes $220 because the exam became MEDICAL?!?! Where did it become medical on his when mine wasn't? He argued but finally just gave his debit card to pay (#1 mistake. I would have walked out and said bill me!). They KNEW he had the G plan, so they will be committing Medicare fraud by billing them AND receiving pay from us. I will be filing a complaint on that. Julie didn't bother to return my call, so I had to call them again just to listen to her lie to me again. "He has SEVERE dry eye syndrome (no he doesn't, he rarely uses eye drops anymore), he had a "freckle" in his eye (so what?), he has a cataract that impedes his vision (no he doesn't and if he did why did the dr say he didn't need a prescription or refer him to an ophthalmologist?) They are unscrupulous and I would not do business with them ever again. I will be posting to all social media sites as well and will contact the BBB along with Medicare. BEWARE OF THIS COMPANY AND DO NOT USE THEM!

Tad is one of the most professional, caring and likable people I have…read moreever had the pleasure of meeting. I was a patient of his for about twenty years and was always treated with the utmost care and respect by both he and his staff. If you're looking for a true professional, caring and qualified eye doctor, look no further. JF Colburn

This doctor is fantastic. Best exams I've ever had if you need an eye doctor. Make sure you make…read moreyour appointment with him.

I had a problem with an implanted lens that had moved after a hard fall…read more The staff was so helpful, we tried a pair of glasses to no avail. Dr. Loher was wonderful. She got me a contact lens that solved the problem and refunded the money spent on the glasses. I would recommend this store to anyone needing glasses or an eye exam. Robert G

Worst Eyeglass World I've ever encountered. Been there 3 times and the shortest amount of time I've…read morewaited was 25 minutes and that's was today when I walked out without being waited on. Always understaffed and the wait time is excessive. Today just wanted to put in some existing frames that I'd bought from Eyeglass World and get my new prescription lenses put in them that I also got from this Eyeglass World. Sat at the desk for 25 minutes waiting to be helped and he kept saying he would be he was busy with customers that did come in after me so I left. This places is just awful, worst one I've ever been in.....HATE IT

My wife and I have been customers of this location for about 5 years. We've had our eye exams done…read morethere, and we've bought numerous pairs of glasses from that store. After I had the 2nd cataract surgery and obtained a new prescription, I took 2 pairs of my glasses to have the lens replaced. This store had replaced the lens in these 2 pairs in 2023. One pair doesn't have a frame. One of the arms had become detached. I asked the woman who was helping me if the arm could be reattached, and if they could replace the lenses with the new script as they did last year. She had to consult with her manager. After 5 or so minutes, the manager came out from the back with the woman who was helping me and told me that the arms for the glasses were different. I said her store was the one that changed the lenses last year, so if the arms are different, they did it (no one said anything about different arms in 2023). She adopted a hostile attitude and began arguing with me. She then said that the lab wouldn't change the lenses. I reminded her that they changed them last year with no issue. In an unpleasant, raised and brash voice she told me: "They don't do it this year." End of story. I've moved on the Costco. For a manager with, according to her, 25 years of working for the company, she clearly isn't the type of person I'd want working with the public. Bad attitude.

Went to my local Optical Outlet in Venice today for my eye exam and new glasses as my old pair got…read morebroken. Been going there for years. They have a new form that needed to be filled out which I did a few days ago. I gave the girl the form when I arrived and started looking at glasses while waiting to see the Optometrist. In a few moments the girl I gave the form to informed me that I forgot to sign and date part of the form that gives a consent that 'if I where a new patient' they would dilate my eyes. I told her I didn't 'forget' to sign and I wasn't a new patient and didn't want my eyes dilated, just a vision check and new prescription glasses. The girl said I needed to sign the form and i refused. That's when the manager got involved. She was the nastiest, snottiest person I think I've ever dealt with. It's my choice if I want my eyes dilated or not. I was also taken back by the fact that this place had the nerve to require my Social Security number on the form. Now what on gods earth do they need my SS# for??? I don't want my number in they're database or files. It's nobodies business but my own!!! I have found a new eyeglass store already and look forward to doing business with someone that cares and is respectful!!

Our son had to have contacts put in to alleviate and mitigate his myopia. He had such a hard time…read morethe first few sessions trying to put them in. Every single person from the nurse to Doctor Taylor to the optometrist was patient and kind to him. We appreciated such care and patience that my wife and I became patients ourselves! Doctor Taylor is great with our child and awesome with us. Ms. Kyndl, the optical associate, was extremely caring and patient with our son. We cannot recommend this place enough!

I have permanent vision loss. They are incompetent. I had 4 total procedures, 2 on each eye. I got…read morea MASSIVE infection and they just let it go. 36 hours after my last procedure, a vitrectomy, I noticed my left eye getting cloudy. I was obviously alarmed as it was a Saturday just after noon and they were closed, but I called the answering service and they got a Dr on the phone. She was not concerned with the clouding at all but asked about pain. I had no pain at the time. She wanted me to come in Monday. My eye continued to rapidly deteriorate through the day and I could hardly see. I called back on Saturday evening and I talked to the same Dr. Once again she only wanted to know about pain. I had none. She once again dismissed my concerns. I say she is incompetent because I now know that what I was seeing was the puss clouding my eye! At 2:30 in the morning I woke up with the worst pain in my eye and I couldn't see anything but gray. That is the puss that they have allowed to grow inside my eye. I called the answering service. I was told "We aren't allowed to wake the Dr's. up between 10 and 6 unless it's an emergency." I told her I thought this was and she said I should go to the Emergency Room! I called back at 6 am and I was finally treated on Sunday. As a side note, this policy totally shocked the 2 other Eye specialist companies I have been to see. If they deny this, they are lying. In the attached photo you can see the infection coming around onto my iris. The small crescent at the bottom, highlighted with the line. I was lied to that all of my treatment for the infection would be covered by them and they billed Medicare and my insurance. This went all the way up to the corporate level by the way. I consider this fraud. If a Dr says "no charge" it's no charge. I am STILL getting bills! I was told I would make a full recovery, "just give it a few more weeks". My eye stopped improving after a few months and my Dr said he wanted to see me in 4 weeks. I found out the next day that he was leaving The Eye Associates 3 days after he said that. They had me using steroid drops 4 times a day that were not doing anything beneficial at all. I got a second and third opinion. The second was "horrified" who sent me to the third. It took 6 months to find out that the infection had left scarring on my retna. Although I can't say The Eye Associates did anything to cause my infection, I am positive they neglected my care and they are responsible for my vision loss. My current specialist has done an amazing job in getting me the partial vision I have. I would not let The Eye Associates clean sleepers out of my dogs eyes. Kevin Devoy

Another nightmare that never ends Now I have to rebut their rebuttal after I was told it was over &…read moredone with when Cerel called & I told her I didn't want to deal with them anymore it's all not upfront & honest and I filed a dispute with my credit card company for the money back. She said okay( this is after all of a sudden the glasses appeared after I filed the disputed) Now I got a letter that they are disputing me as if I enjoy going through this & all the trouble they caused! All I wanted was the glasses no a run around of lies for over a month It's mind boggling that nobody in Administration for this company even contacted me regarding this problem. They apparently just don't care ‍

Very unfriendly receptionist at the beginning of my appointment on 8/25 and a very lazy and hostile…read moreending with the optical department employee that was more concerned with a personal call on her cellphone while I PATIENTLY waited. Was still arguing and trying to get them to order contacts after 3 hours. They finally wore me down and I got much better service from untrained employees at the WalMart down the road and it only took about 20 minutes to order the contacts.

Quality facility with friendly staff. Appointments available Monday thru Friday…read more Expertise by Dr. Trinity McKinney and two (2) additional specialists In same office is a med spa and optical department

Second visit here, now they will be my primary eye care provider…read more They are very welcoming upon entry to their storefront, and the staff is friendly. In the lobby you are greeted by a huge salt water fish tank with vibrant colors. My Dr. was awesome; he is young, enthusiastic, accommodating and knowledgeable. I will most likely schedule 6 month visits instead of just the annual visit. I have no eye care insurance; the cash fees they charge seem fair. In and out in less than an hour, all looks good in my exam and check up. I have referred this location to others and will continue. They are awesome. In addition, a perk is PODS for a huge selection of coffee drinks, plus a small gummy candy treat on the way out. Nice touch.

Their patient scheduling leaves a lot to be desired. But then, it is now different than other…read morephysicians offices. 10:15 appointment and still waiting 60 minutes later. They have a bunch of TV monitors in one of the waiting rooms. They are all playing an ad for TCL televisions. Over and over again, repeating every 30 seconds. It becomes extremely annoying. Most of the physicians are great. I appreciate their help and support. But this group needs someone on staff to address the patient experience outside of the care from the doctor. Do a better job, please

The medical care is good but plan on spending several hours there. My husband had a scheduled…read moreappointment for a regular check up. Our appointment was for 3 pm. We arrived at 2:45 pm. Did not walk out of the office until 5:10 pm. We understand that sometimes emergencies happen that create longer wait times but this is a regular occurrence at this institution. Today they apologized for the long wait times blaming it on the leaving snowbirds trying to get their last eye exam in before returning home. Well that's absurd. Who scheduled all those snowbirds. They certainly didn't just decide to walk in and demand to be seen. Someone is responsible for the over scheduling. Maybe they should re adjust the time allotment for each patient as the current scheduling procedures are creating long and unnecessary wait times for each patient.