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Toms River, NJ

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Ask the Community - Provident Bank

PNC Bank - Not for their customers.

PNC Bank

(5 reviews)

Today i went to close my mother's checking account as she passed away. I had ALL the necessary…read moredocuments even probate letter. After over an hour of several people who apparently don't know their jobs looking at my paperwork I'm told they need to scan it to someone else to look at. After an additional half hour, I'm told they have to send it to legal because the probate form is from another state (Florida). The incompetency is staggering. The manager knew I was upset and yet she never came to talk with me. Now I'm told I need to wait 2-4 buisness days for funds to be released. I asked what exactly was the issue; I was told they have to verify form is authentic. I asked why they couldnt just call the number for probabte court and give them the case number. "The branch" can't do that. It is hard enough losing a loved one; to have to jump through additional hoops is ridiculous. Stay away from PNC they certainly don't give a darn about their customers.

I canceled 5 reoccurring charges via official form on each company's cancle form. I saw they are…read morestill reoccurring. Brought this to attention to PNC bank on hooper Ave toms river. Explained situation. Was told they won't stop these transactions. I need to call them. Tried to close out my account and was refused telling me I need to re cancel those accounts via phone. (Phone is not possible as it needs to be in writing via internet form) Refused to close out my account till these reoccurring charges are paid. The same charges I tried to cancel both in person at the bank, and via the recommended Internet cancellation form.

Provident Bank - banks - Updated October 2026

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