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Services - Michelle Lucas

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7 years ago

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Mansa Nicome - State Farm Insurance Agent

Mansa Nicome - State Farm Insurance Agent

(4 reviews)

I was having difficulty understanding the polices Statefarm had to offer. I called and Rebecca was…read morewho made me aware of all the benefits and policies they had. She was very helpful and had the patience to explain everything to me. Will definitely be coming back to her! Thank you so much!!

I was laid off from my job of 28 years in October 2017 due to restructuring. I heard it said, he…read morewho feels it know it. The emotional, physical and financial ups and downs on this assigned journey are overwhelming. Yet, despite it all I am encouraged knowing my God supplies all my needs. I was recently faced with an issue pertaining to homeowners insurance. We have resided in our home for twenty years and have never had a need to file a claim. The insurance carrier did not want to renew my policy due to issues with my asphalt driveway and retaining wall. I received many quotes for the repairs which exceeded my current situations budget. So I began the search for other carriers. I reached out to several local agents. No takers until I contacted Mansa Nicome - State Farm Insurance Agent in Neptune, NJ. I spoke with Edgar Valera explained my situation. Made an appointment. Mr. Valera recommended an associate who could provide me a quote for the property repairs. The homeowner quote Mr. Valera provided for was on point. Driveway and retaining wall was addressed accordingly. My State Farm homeowner policy was issued. What a stress reliever! If it were not for Mr. Valera's efforts I would have defaulted to a Lender Place Policy that only covered structure. The policy I received from State Farm, outstanding and exceeded expectation. In addition, I had been with the same auto carrier for 14 years. Car paid off, its 12 yrs old good condition liability coverage only. Mr. Valera offered to review my auto insurance policy. He recommended several changes. I replaced my auto insurance carrier with a State Farm policy that included better lawsuit protection coverage plus umbrella at a monthly premium far less than the other carrier. Edgar asked what took you so long to seek us out. My response, I stick to the same things and am not one for shopping around. I am sharing this experience because of exceptional customer service received. Edgar's customer service skills exceeded expectation. Might I add he was courteous and knowledgeable in his presentation. If you or someone you know is in need of auto, homeowners, etc., I highly recommend Mansa Nicome - State Farm Insurance Agency. They truly live by their mission statement: "The Mission of the Mansa Nicome Office is to exceed expectations while providing awareness for the customer through unparalleled knowledge and superior customer service"

StreetSmart Insurance - A little TLC for the StreetSmart Insurance office -- fresh look, same great service!

StreetSmart Insurance

(14 reviews)

I wanted to delegate my insurance renewal and shopping process to an independent agency that knew…read morethis world best. When I bought my house a 3 years ago, I engaged with StreetSmart. However, the past 2 years, come renewal, I wouldn't hear from them at all. Policy documents would show up randomly in my mailbox without notification from StreetSmart. This year, after I got policy renewal documents for both auto and home, one of their managers reached out to "chat with me" about my renewal "ahead of time", showing they had no idea that my policies renewed. I shared feedback with them last year that I felt it was unacceptable to be making commission on my policies every year without offering any service, like shopping rates with me every year or even reaching out to ensure my policy met my future needs since life can change quickly. They did not take this feedback, clearly. I tried to setup time to talk to my account manager to discuss renewal three times. Every meeting, no one would call and when I reached out over email, was told it was rescheduled/cancelled, despite using the scheduling link she told me to use... Still feeling this is unacceptable, so I chose to stop partnering with them and shop around to a new agent who has better customer service.

Robin, Carlo and the team are so wonderful! always on top of my claims and anything we need, so…read morethankful to have found them! They also have gotten my car and home owners insurance the cheapest I've ever seen. You won't be disappointed !

Farmers Insurance - Frank Columbo

Farmers Insurance - Frank Columbo

(1 review)

In the competitive world of insurance there are many agents and companies to go to. None of them…read morecome close in comparison when dealing with a knowledgeable professional like Frank Columbo, with all of his experience he is always able to answer our many questions and service our needs as Life happens. Being Quick to respond and resolve issues is a number one factor which keeps my business with him and his agency. Always helpful and always there going above and beyond to keep whats important to us safe , our family.

From the owner: As your personal Farmers Insurance agent located in Brick, I believe in keeping you informed of…read moreways to protect what's important to you. Whether you're looking for auto insurance, homeowners insurance, life insurance, or specialty coverage, Farmers Insurance will help you select the right products to fit your insurance needs. Auto Insurance at Farmers Insurance offers a variety of auto insurance products to fit your needs. In case you're involved in an accident, Farmers auto, motorcycle & car insurance can help provide financial protection for you and your family. Whether you need homeowners insurance or renters insurance, Farmers offers home insurance coverage for protecting you and your belongings. Farmers Insurance also offers life insurance, business insurance, and motorcycle insurance to help protect your hard earned assets. Visit our website for a competitive quote to help save money & better protect your family today!

Michelle Lucas - autoinsurance - Updated May 2026

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