This branch consistently goes above and beyond to do whatever they can to fix a problem or concern…read morewhen it comes up. The staff genuinely take an interest in our business and how it's growing, and that's rare from a bank today!

Went to this location to use the Atm since I forgot to stop at the one im Sayreville... ATM was…read moreeasy to use...

Moved accts into GSCB Spotswood from another local bank that started charging for NOT using my…read moreATM/DEBIT card. No such thing here , no restrictions and services offered are better than most. Victoria and Kimberly were excellent. Great experience ... good old fashion neighborhood banking with lots of branches in the area!

I've come here for years! Lots of pros:…read more Big and spacious parking lot. If you can't find one in the front, you can find one further in, towards the back, where I think the employees park. Recent years they have a security guard that opens the door for you when you come and go. That's different! Usually two tellers, maybe three if it's busy are operating at a time. And another for the drive-thru deposits. When I needed more in depth assistance I went to Harry and I believe, Sonia, and they were so friendly, patient, and just nice to talk and ask questions. Never felt rushed or talked down to. Usually always someone around to ask for assistance, say you're looking around to get to your safety deposit box. It's not flooded with employees (that would be overkill and rather annoying if each one asked you if you needed help), but not so few where you are waiting around searching under desks to find someone who works there. The tellers are friendly where they will exchange some pleasantries, like the weather, what are you doing over the holiday, etc. There is one teller that I always dread seeing, and I forget her name. Nice woman, but she seems to think she knows me, but only remembers me from years back, so each time she refers to something, it's like, from 10 plus years ago! And in that case, I wish she would just deposit the money and not talk. Overall, good place. I use online banking for most things, and the app to do small deposits. But I've always liked the location.

Santander continues to amaze me with their predatory ATM fees and now inept mortgage process and…read morepractices. Go to a quick chek or wawa with "no surcharges" forget it, Santander bills $3 a transaction regardless of the ATM policy. We have a great relationship with the folks who run the branch, the people are very helpful and friendly. That's where the service ends. My wife and I have been customers for over 30 years, from Staten Island Savings bank, SI bank and trust, Sovereign and now Santander. I purchased a home recently, Santander had a fantastic interest rate, I thought long and hard, the branch manager who has been very good to me told me it would be a great experience. Unfortunately it hasn't worked out well, the requirements for the mortgage were ridiculous. Knowing my wife and I, the amount of money we have, monthly income deposits from our jobs etc, I figured this would be simple....wrong. Miserable process but we got through it. Now it turns out that the taxes that should be paid to the township have not been paid, several phone calls to Santander and no resolution to date. The funds for the quarters taxes were taken at closing months ago, taxes still have not been paid. Thankfully the small town we purchased in has reasonable and understanding tax collector who understands and has dealt with these situations. Do yourself a favor and bank somewhere else.

The orientation of this Wells Fargo (formerly a Wachovia branch) was clearly tailored to traffic…read morefrom Rt. 18, as the entrance to both the branch and the parking lot are facing the northbound side of Rt. 18--facing away from Boston Market, Starbucks, and the rest of Mid State Mall. If you're coming from Tices Lane or Old Bridge Turnpike, you'll have to make some counter-intuitive turns to get into the small parking lot. The outdoor ATM, also on the side of the building facing Rt. 18, is uncovered and next to the main entrance. During my last visit, the ATM was out of order and I had to enter the branch to use a human teller, who took forever to withdraw $20 cash for me and then tried to upsell me on a balance transfer I didn't need. The lobby has a few armchairs, as well as a small Keurig machine.

Terrible location that is employing questionable people. I've had a very concerning experience with…read morethis Wells Fargo branch. Transparency and trust are extremely important when dealing with people's finances, and unfortunately this location has not demonstrated either. I strongly encourage anyone visiting this branch to carefully review all documents, ask detailed questions, and monitor their accounts closely. Do not take phone calls from this branch as they are misleading and can cause grave damage to your account. Customer service should make clients feel secure, not confused or taken advantage of. I hope management seriously reviews the concerns being raised by customers and works to rebuild trust within the community.

Horrible experience at this branch. The managers are rude…read more The tellers are nice but the wait is long. They should hire more people and be friendly to ALL of their customers.

I always have to come here on a Friday and it is always super busy. I understand Fridays are…read morepaydays, but this bank is on the slower side. I never use the drive-through, but the lines are always really really long. When I finally find a parking spot, there are usually three people in front of me and the wait is on the longer side. Tellers and staff are friendly, so that makes up for the wait in my opinion. Sometimes this location is more convenient so I use it, but I try to use the Milltown branch when I can. Definitely more efficient.

My wife and I have been coming to this bank for many years and found all the people very nice and…read morehelpful, in addition to being knowledgeable and accurate in their work.

I don't bank with Wells Fargo, but my car loan is with them. This branch is close to my home, so I…read morecome here to pay my bill. The service is great. Friendly and efficient. I think it's super cute that when I bring my dog and use the drive up teller, they give him dog treats. He certainly is impressed as well. Exiting the parking lot is tricky. It's right on Main Street in Milltown and unfortunately for me, I have to make a left to get home, which is near impossible. The exit is right by a turning lane for cars to turn left onto Ford Ave. Really dangerous intersection.

Great bank! I had to get a cash advance, as I was traveling later this afternoon. I usually go to…read moreColumbia Bank, but they said, thy will call me back, but I needed to get this done right away, and when I called they said I could get the cash advance. andd they said I could come down, and get it done. The teller was very friendly, and was able to get what I needed to get done quickly. It was a very good bank! I don't know what else I can say, just that i had a great experience!

Waited 30 minutes to get a debit card printed. They didn't have cards in the machine and made me…read morewait another 10 minutes before realizing. Terrible terrible service, people walking by me and sitting at their desk as I'm sitting waiting

When living in Plainsboro,NJ I did frequent this branch. Employees were always helpful and customer…read morefriendly.