The check-in receptionist was on the phone when my husband and I arrived in a panic due to a bee…read moresting allergic reaction. She completely ignored us, not even looking up. My husband went in the back himself to grab help. The nurse was quick to defend the receptionist stating that we were not being ignored and that I am standing and breathing I'm fine. A theral exam was not done but in my chart notes it said it was. I was given medications and shortly after sent back to the waiting room to be monitored. Who in the waiting list room is monitoring me? Other patients?

If I could give less than 1 star, I would place this hospital in the negative by far…read more I have 2 experiences about which I wish to warn others, the first being the care of an elderly friend who has diabetes. I brought her to the emergency room at this hospital because she had a HOLE in her toe and could not feel it! She had an odor of rotting flesh about her (sorry to be graphic) so I knew this was quite serious. I could see the bone of her toe and noticed several small, white particles around the hole - which turned out to be bone fragments. A young - doctor? - briefly came in to examine my friend, sent a prescription off to the pharmacy and sent her on her way home. The young lady said this infection had not reached the bone, so she could go on home and follow up with her foot doctor. 2 days later, I went with my friend to her foot doctor who immediately told me to take her to St Pete's in Olympia and that there was NO WAY her toe could NOT have been infected to the bone at the time we had gone to the hospital because it could not have progressed so severely in the 2 days between the hospital visit and seeing him. St Pete's immediately hospitalized my friend and had to amputate her big toe. Centralia ought to be sued for such poor health service! But that is up to my friend. I have informed her I am willing to be a witness, should she decide to move forward. The second incident involves my husband who had a stroke, which brought us to the hospital. My preference would have been to go directly to St Pete's, but as I myself had recently had 2 back surgeries, I was unable to drive. Not realizing what my husband was experiencing was a stroke, he drove the two of us to the hospital himself! Thankfully, we weren't far from the hospital and God was watching out for us! But... ok, at the hospital... the young man who was typing up my husband's symptoms and conveying them to the nurse could NOT get anything right. He would tell the nurse three symptoms my husband was experiencing had stopped... when we had said nothing of the sort. He couldn't tell the nurse the correct blood pressure reading, he said my husband lost vision in his left eye, but it had since returned - which was inaccurate!, he told the nurse my husband was not experiencing any numbness - when his whole left arm was numb.....I mean, what? Was it this guy's first day?? And we were supposed to trust he typed in the correct information??? It was truly a mess that we constantly had to interrupt and correct! Thankfully, the nurse put in a transfer to St Pete's; otherwise I would have asked for that myself. Please be cautious and go straight to St Peter's. It is not worth the risk to go to Centralia hospital. Very lousy, disappointing treatment from a place you would hope you could trust in a crisis.

Very nice staff, always willing to help. Hospital is well kept and neat. Definitely would come back…read moreagain if I was sick.

I was seen here today and had a really positive experience…read more The front desk staff were friendly and helpful, the nurse seemed kind and caring and the provider really listened and explained things. I've had lackluster medical care before but I'm here to say that today was not one of those experiences- I wish I could be seen here for regular appointments, but they're just about urgent care. I was in and out within an hour, which is like fast food service compared to the wait time I've experienced at another local urgent care. I believe that they have improved over time, as I recall going there years ago when the staffing was different and I was quite displeased. So if you haven't been there for a while, try them again. My visit was about as pleasant as a medical appointment can be.

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

Incredible experience!! After months of searching for a DR, I finally found Dr Gordon's office…read more Friendly staff, low wait times, and a nice clean spacious location. Dr Gordon was so kind & knowledgeable, my son and I both enjoyed meeting him. I also met Dr Patel (I believe) and he was very kind as well. Location is easy to find & has plenty of parking. Overall, I had an incredible experience and am thrilled to have found them.

The word in Incompetence does not begin to describe this location. I have physically come into the…read morelocation three times to get a prescription refilled. The first time I was told just take it to the pharmacy. The pharmacy tried calling but no one from this location would call back. One week later I came in again, they said we will take care of this because we understand you were out. Three days later I received a call saying that my mail order prescription has not expired. But I haven't use Mail order all year long. The third time I came in they said you need to call your other doctor, and have them fill it. It took me three times physically walking into this location before I got any kind of straight answer. In addition if you want to get an appointment here as a current customer, you're looking at well over 30 days. I would rather drive to Seattle and deal with the terrible situation they have there, then ever step foot in this sham of a physicians office!

I never even had the chance to GO to this facility and it gets 1 star. Their people.skills.are…read moreTERRIBLE as far as staff goes. I missed my 1st apt because I put it in to my calendar wrong, however upon talking to their staff NOT ONE PERSON got reminders for their appointments that day. So both parties at fault, it happens. I returned their "missed apt" call and rescheduled for a few days later at 7am. I missed that apt as well, however I DID try to call.to cancel.but could.not as their office did not answer. I had my bf call again later in the day to explain what happened and their response was "they no longer wanted to deal.with me as a patient due to no call no show", and hung up. The reason i was scheduled to.go here in the first place was to learn ways to deal.with vertigo. I was having a VERY bad episode the morning of my apt. Driving was NOT an option, I could barely think without vomiting. Thanks providers. But then again what should.i expect from.that name?!

Never again. I went there and was assured that my ins would cover my appts by the office staff…read more Well.... now I have I am receiving a bill for 240. My last appt consisted of arm cycling for 6 minutes, jumping on a ball for 2 minutes and filling out paperwork. I have no idea what they charged my ins company for this appt but it wasnt even worth the 40 co pay I had to pay them. I would recommend NOT going to this business !!!

Very sick and new to the area, new i had some kind of respotory infection so they sent me to get a…read morechest X-ray. Said I was fine and sent me home with cough syrup. Next day I felt even worse (Now been sick for 2 months. ) Friend recommended Valley View so I went and they diagnosed me with Walking Pneumonia and a serious respotory infection. Doctor and staff were very friendly. At this place I never even met the Doctor. I will never go to this Clinic again. 1 star.​

When my doctor left their practice, there was no notification until I needed the doctor. I had to…read morego to an urgent care for help and it took me months to find another doctor.

Dr. Smith is very knowledgeable and helpful. Plus, he has a good sense of humor. The staff is great…read moreand always friendly and very helpful.

I have been a patient of Dr. Smith's for a couple of years now. Every time I make an appointment…read moreand go to see him it's the best experience. In January I found a lump in my breast and got an appointment right away. I was scared beyond words but once I seen Dr.Smith he took quick action within minutes. His wife Liz did the ultra sound within minutes of him looking at the lump. I had an appointment today with a lot of concerns that I've been dealing with. Courtney, Liz and Dr.Smith are always willing to listen to me about how I'm feeling and what I'm dealing with. My mother, father and myself all go to this office. If you want to feel at ease and have great bedside manner this is the place to go. Thank You Dr.Smith,Liz and Courtney for always being amazing and giving the best care!!! D.Baylor

Beware going to any of these clinics. VALLEY VIEW HEALTH CLINICS. In my opinion these clinics are…read morecompletely incompetent ! Their systems are antiquated (If you send your provider a message, it goes into a big black hole, never to be answered. In fact, i was told by a clinic employee "why would we answer these messages, we do not get paid for them " Their front administrative staff are some of the nasty and rude people i have ever met. God help you if you ask them a question, you will receive a rude comment in return. They can not get their records correct...oopps we gave you the incorrect medication now your dead !! If they make a referral. You never hear of it again. It slips through the cracks because they have no way to track it. Here is my cheap shot. I looked at their mangement photos from their web page. They are all over weight! Its not very reassuring that they do not care about their own health Beware do not go to these clinics ​​

My nurse practitioner is very caring. Knowledgeable and listens well. I have seen a doctor there…read morewhile having a bad health episode. He also listened well and was very through. It turned out I had type A flu, strep throat and a bacterial infection in my lungs. He did not stop until he was sure he found each thing and gave me two good antibiotics to cure it. I recommend this clinic.

Just went to "Foot and Ankle" this morning. I've had an ongoing leg problem treated elsewhere,…read morewithout much luck.. Dr. Dang treated me, quickly and easily, advised the proper medication, and I was all set. Jocelyn, one of the medical people, was very kind and helpful.. 5 stars!! See you next time!!

This place is the absolute worst! They can't take no for an answer. I've gotten another opinion for…read moremy daughter from orthopedic and they keep harassing me via calls and text messages. I've heard from many people that this doctor is huge in insurance fraud and loves to make false diagnosis so I am so glad I got my daughter into orthopedic and got a different diagnosis because the one I got from here was wrong and would have cost her an entire track season all so he could bill her insurance!

Unbelievably inconsiderate staff all around. It took 2 hours to be seen when there was only 1…read moreperson ahead of me. I actually got hopeful when I was called into an exam room by a nurse, but that excitement faded away in the 45 minutes I waited for the doctor to "be right in". Never an explanation or apology for the wait. Nobody took any vitals, I never stepped on a scale & nobody ever actually even looked at my injury, so I fail to understand how any diagnosis that was made could be valid. I'm still waiting (several days later) for an orthopedic referral to go through, but of course I had to do the legwork to ensure that was even happening. Oh and fun fact; if you ask what's taking so long for the referral, the staff will become instantly annoyed with you & irate that they need to explain the process of referrals having to go through insurance before being sent to orthopedics! I commented that I guess I would just be sitting around in pain for a few more days & was hung up on. Don't waste your time at this place if you don't have to. Unless some serious changes are made that encourages their staff to do their jobs with the compassion & kindness that this community deserves, I will be seeking urgent care in Olympia from now on.

Worst place ever to go for care!…read more I recently went into urgent care for an ongoing sinus infection. The PA-C Brandon Barker told me they would do a nasal swab to find out if the infection was viral or bacterial. If it was bacterial, he would have me take a course of antibiotics. If it was viral, I would not take them. The MA came in, did the swab. I watched her put it in the test tube, break off the stick, seal it and label it. They never called with my results so I called them twice only to get voicemail. I never received a return phone call even after leaving a voicemail. I called back the next day and talked to both the receptionist and the medical assistant that was there. No one had any record of me ever getting a swab done or it being sent off to a lab to be tested. I was basically made to look like an idiot, like I didn't know what I was talking about when I was clearly told by the doctor and the medical assistant that the results would be back in two days. The MA had the audacity to tell me the doctor wouldn't have prescribed antibiotics to me if he didn't want me to take them. The doctor prescribed the antibiotics so that I would have them if my test results came back with a bacterial infection. Both the doctor and the medical assistant totally dropped the ball and the receptionist and MA that I followed up with on the phone a few days later drop the ball as well. Very unprofessional and very uncaring to their patients. I will never step foot back in this place ever again!