My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

When your entire demeanor is calm, and admittedly confused, after you explain that the part they…read more(found Lying around- as per salesman) doesn't work, only to be told (after simply asking for a replacement part) "I'll just give you a refund AND I can't help you anymore" AND "i thot you were an electrician" one can only suggest they teach their salesperson to be better. And they wonder why people just order on Amazon most of the time anymore

I decided to check out converting from a wood-burning fireplace to gas. I'm too old to continue…read moredealing with firewood and ashes. So I googled fireplace conversions in Nassau County and the Fireplace Factory in Bellmore was the first listing. I called and spoke to Jocelyn who suggested I talk to Tom. I told him what I wanted. We discussed pricing and other options. I made an appointment and went there with pictures of what I have in my living room. I couldn't believe how many choices there are. Tom was wonderful! My house isn't set up for a fireplace which would heat the room, so I looked at the ones that were decorative. I found a very nice white birch model which would be perfect. I signed a contract and was on my way. I needed a plumber to make the conversion. Rather than choosing one of my own, I went with their plumbers, Clearway Plumbing and Heating in Blue Point. They were awesome. They were upstairs, downstairs, outside and inside, making all the necessary connections with my gas line. They spent an afternoon here and when they were finished, my house was immaculate. The next step was having the insert installed. There were several glitches trying to schedule a time, but Tom took care of it for me. The actual set up is done by Chris, who's been installing fireplaces for 31 years. When he was finished, he handed me a remote control for my new gas fireplace! Push a button to turn it on. Push a button to turn it off. Wow! A big thumbs up to the Fireplace Factory, their staff, their plumbers and their installer. My fireplace is beautiful, and I couldn't be happier!

I reached out to the Fireplace Factory and made an appointment for a consultation. We had an…read moreexisting fireplace that never worked since we purchased the home and wanted to 1) install a new gas unit to replace the old defective unit and 2) new mantle that fit the decor of our home and added safety for the little ones that play in that area. We started with a consultation with David who did a great job helping us pick a unit and mantle design. We signed a contract with an expected turnaround time of 6-8 weeks taking us to March. This was an important point for us as we have a 4 year old and needed this done quickly to minimize the disruption to her space. The project wrapped up this week (May) due to multiple delays related to their suppliers and sub contractors. Communication with the Project Manager assigned to this project was not great and I found myself following up quite often and being given information that was incorrect related to scheduling. This was the most frustrating part and only reason the review isn't five stars. One thing I'd point out; both David and the owner were responsive when I ended up escalating the delays. However, there wasn't much they could do to remedy the situation, but I appreciate they were responsive. Overall, I would recommend Fireplace Factory as the quality of work was great. Also the workers that came into our home were very professional and did a fantastic job keeping the space clean and with the overall quality. We are super excited with the end result and can't wait for the Fall to start using this often. I'd caution to give yourself a good amount of buffer for the completion date of the project. I was told this was an unusual experience, but as it's my only one, I can't validate if that is true or not.

A good friend referred us to Jetmore for the installation of an outdoor kitchen after their own…read morepositive experience. We decided to first check with our usual home contractor who provided a quote and told us to go shopping for our appliances. We did and found appliances but received no real direction or knowledge at the 'appliance store'. We then decided to at least visit Jetmore for appliances. Walking into Jetmore you note not only the well stocked showroom but engaging a salesperson you knew the knowledge of their stock and outdoor dining was unsurpassed. That experience had us requesting a visit and a quote from them. Needless to say, we went with Jetmore. From day one to installation day we felt like we were in good hands. We received education and direction, color samples and materials discussion. The customer service was very thorough and helpful. Installation happened in one day and the crew was incredibly responsive, helpful and just fun. We are quite happy with our new addition and even expanded the kitchen 2 months after first installing because it was such a hit. The Jetmore family will have you in great hands.

professional and pleasant it was slow in the store and all the workers answered questions and…read morewalked us through everything. Well done gentlemen.

I've been using World Class Maintenance for years and I'm never disappointed. But recently we had a…read morescary situation where after our fire was started and blazing (damper was open) , the spring on the damper failed. Fortunately, we were able to put out the fire in the chimney quickly. I called Anthony at WORLD CLASS MAINTENANCE the next day and he was able to come replace the damper. His crew were on time, personable and neat. We couldn't have been more pleased with their service. As a Realtor I've recommended them many times to my clients and I will continue to do so. Thank you to Anthony, Cliff, and Steve!

These guys were amazing, honest and did a fantastic job. We had them come out after we cleaned our…read moreown chimney, they said it was good, and they didn't charge us for the house visit. We had them come back at the end of the season, so that we could have it professionally done, they came on time, did a very clean job, and even suggested waiting two years for the next cleaning, instead of each year. We are overly cautious and will have them back annually, as we use our fireplace a lot. Awesome folks to have in your home, keeping you safe.

I needed my chimney repaired, and quickly, since it was early December. I called several places for…read morequotes and Fred's came in with the best price and included additional services that Mike suggested. Mike and his crew rebuilt the chimney from the roof line up, fixed the broken flue top, installed a liner, and cleaned my dryer vent (which hadn't been done in years). Carol called to confirm the time and work to be done and the team showed up exactly as promised. They worked quickly and efficiently, and left everything clean. Even my neighbor commented on how nicely everything turned out. All in all, I am very pleased with the job they did.

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Our fireplace wasn't working and LI Fireplace was easy to communicate with for an appointment via…read moretext. The service was seamless and affordable. They helped with our pilot light, cleaning, and a remote reset. We will definitely call them again in the future. HIGHLY recommend!!

Used service for years. The best on Long Island. So experienced, best quality and fair prices!!!…read more Jim is professional, polite and enjoyable. No one better.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Had my main bathroom renovated a year ago by Oz. They do a fantastic job. Bathroom came out…read morebeautiful, quality of job was awesome, price was right and the crew were all exceptional. A special Thank you to Dominic and Mike for all your help during and after the renovation. I'll recommend Oz to all my friends and family.

From the moment we walked into the showroom, Oz was so helfpul, friendly and professional to deal…read morewith. We had a complete kitchen remodel recently. The crew was excellent! We will use them again for our bathroom remodel. Their prices are fair. The work is beautiful. Use them!

Taylor's Hearth and Leisure offers an inspiring selection of fireplaces in their showroom. Dennis…read moreand the team are patient and informative, taking as much time as we needed to explain and price all the available options. They showed up promptly on installation day and we couldn't have asked for better service. We are now moving on to our second fireplace with them!

Great customer service. Answered all of my recent questions for a fireplace purchased many years…read moreago.

Oscar and his team are amazing! He gave us several options to consider given the problems with our…read morechimney, and all estimates were quite reasonable. His team came out and - wow! - they set up scaffolding, covered our grill and outdoor furniture (to protect from mortar dust), ground out the old mortar, meticulously re-mortared the top section (yes, I climbed up to inspect closely), re-sealed the flu and cleaned up all in one day. The finished product looks great and, most important, no more backdraft! We couldn't be happier with the quality and pricing. Great job!!!

Oscar and his team fixed our 100+ year old chimney beautifully and in a single day. His team dealt…read morewith all kinds of very dirty and unexpected obstacles to deliver a clean and efficient new chimney system. And at a very good price. Oscar did everything he said he would and was a pleasure to work with. Highly recommend.