The tow truck guy was nice and helped me get to my destination of picking up my rental car. However, I released my car that same day to my insurance to have it looked at. I called the dealership I thought they had towed it to from pro towing and said they hadn't received my car. I needed to get my inhaler and found it was still at the impound lot at pro towing (the next business day after the accident). I go and get my inhaler, they call me the next day to tell me my car has been totaled and I can come clean out my car whenever. First off my insurance told me (I called them right after) they have no right to tell me whether it's been totaled or not that it would need to be determined by my insurance claim department. It hadn't even seen the dealership to do the evaluation so how is she about to call me and tell me my car is totaled?! Then when I firmly talked to her on the phone told me " don't come at me", all because I was concerned about my cars well being. Would not let them tow my car again. They kept my car for two days, even after I gave consent for my insurance to come and tow the car through my insurances company and then proceeded to tell me my car had been totaled. read more