Had Discount Plumbing & Repair come out for a small issue at my place. The technician showed up on…read moretime and explained what needed to be done, which I appreciated. The repair itself was handled fine, but the final cost felt a bit higher than I expected for the size of the job

Amazing! This company is great through and through. I have been using them over 10 years and I've…read morealways been a satisfied customer.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Do yourself a favor and NEVER use this company…read more The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn't find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn't come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn't do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn't control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn't put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn't fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I'm still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank.

Called to install a water shut off valve for my mother's new dishwasher. The came out within 2…read morehours to give an estimate. Kenny was very respectful, knowledgeable and explained the details of what and why we needed it and was not pushy about using their company. When asked if he could do the work while he was there, he went to the store to get a few parts and had the needed work done in no time. He even went out of his way to explain about possible other requirements that the installers may also ask about. Was extremely helpful with advise! We did not get other estimates to compare prices but the service was excellent and would definitely use him again!

The customer service provided by the Clog Dawg was outstanding. They quickly returned my phone call…read moreand was able to get someone out same-day (I called on a Friday afternoon). Kenny arrived as promised in the window quoted and was able to both diagnose and fix the sewage ejection pump problem the same day. I need to reiterate that this was at the very end of the day on a Friday whereas most plumbers couldn't make it out until Monday or Tuesday the following week - talk about above and beyond! He offered two different potential fixes as well as a stop gap fix in the event we wanted to delay a fix for little longer. I'm always so appreciative of someone who doesn't immediately go for the most expensive fix. Kenny really listened to our needs as we deliberated which one we were interested in moving forwards with and was never pushy. We ended up going with the full pump replacement because he had built up trust and really knew what he was talking about, so we were confident he'd do it right to produce the longest term benefit. The price was fair and the work was top notch. He fixed our problem efficiently and effectively, and described everything with the perfect level of detail. He even recommended some good preventative/damage mitigating recommendations that we could invest in ($12 water alarm from Amazon) in case an issue were to arise again in the basement. This company is amazingly customer centric, they absolutely wowed me with their service and care. Kenny and Clog Dawg will be our first call going forward for all our plumbing needs. You have a customer for life!

We just moved into a brand-new house and there was a leak underneath the slab. We were very…read moreconcerned that it was going to be a very large expense. Winston Wells came out the same day I called FREE OF CHARGE to assess where the water was coming from and develop a plan. They came back the next day and the plumber worked tirelessly to find and repair the leak. He had to cut down bushes and dig into the yard to get to it, but he found it and fixed it. He was so nice and ensured I knew exactly what he was doing. A less professional person honestly would've given up and charged to put a whole new line in from the meter into the house. But when he was done, he put everything back in place, vacuumed the water, took the debris (including the bush), and tested the water pressure and internal plumbing (toilets, etc). When I got the bill, I was SHOCKED... It was super reasonable!! I really am so impressed. This was a bad circumstance that, because of Tony (the plumber that did the work), ended up being much less stressful. THANK YOU!!

We had a water leak due to old pipes in my elderly mother's home. They came out the same day and…read morefixed it. The price was great and most of all the work Tony did was top notch. He was very professional and finished the job in just over an hour. We couldn't be happier with the work performed. My mom had been ripped off in the past by other plumbers who took advantage of her age and hearing impairment. It's really good to know there are still good reputable plumbing contractors out there. I highly recommend Winston Wells Plumbing.

Incompetent Den of Thieves. They charged $750 to clear a drain that clogged the very next day and…read morerefused to return without an additional exorbitant charge. This is their "business model": try to charge over $1000 to snake a drain (we "negotiated" down to $750), then video the results and use it to pitch a $5000 dollar excavation job (that would destroy shrubs, not replace them, dig a trench, swap out a segment of pipe), even if all of that is not necessary to solve the problem. Take a look at the picture in this review, captured from their own video. They left the jobsite having cleared barely 1" inch (if that) of the 4" diameter pipe. That tiny black hole in the center is what they cleared, and all that junk above are roots that encroached into the pipe. Justin Connor, the technician, used a spade head to clear the tiny area but instead of changing the snake head to use a sawtooth root-cutter and clear more of the pipe following the video, he simply used the video to pitch the $5,000 job described above. When we talked to Justin's boss, somebody named Herman (last name not disclosed), they were completely dismissive, emphasizing they have no warranty; not one, single day. Avoid these guys like the plague. They are dishonest, incompetent thieves. The company appears to be owned by somebody named Tom Miller (ref: Georgia Sec. of State). ------------------------------------------- Update in response to owner Miller: "Once you have roots we stop"? Wouldn't it be ethical to inform customers of this practice before you take their money? "No ones [sic] sewer is worth a finger". What does that mean? These drains are not cleared by hand. Electrical snakes, their attachments and hydro-jetting are used. "There are a ton of things that we could use to remove the roots but in this case it wouldn't be cost effective." For whom? For YOU because it wouldn't enable you to take even MORE money from customers? "faking outage [sic]"? Nothing fake about it, Mr. Miller. How would you feel if a (presumed) professional took $750 out of your pocket and his "solution" failed the next day? "Hope someone else is able to service you." Someone else WAS able to do the job - clearing the tube completely -- with no excavation or pipe replacement. I think you make my argument for me. Thank you.

Great job explaining Problem & solution options. Kept us informed every step of the involved…read moreproject. Will ask for Joshua Lewis for future plumbing needs. Have used Panther for years - always dependable.

These people will not arrive. The first time they said that they were running late so we…read morerescheduled. The 2nd time they were a no call-no show. This is not a legitimate business please go with another reputable plumbing company. I should've done more research but we were in a rush.

On 7/20/15 I had The Plumber send someone out to my place to diagnose a stopped drain, and to give…read moreme a second quote to another plumber. The Plumber's were right around the same price, but I felt much better about the answers their plumber was giving me. I decided to go ahead and have them do the work on 7/21/15, and they did a great job. We ended up needing to replace a hunk of old cast iron pipe and add a cleanout in case of future issues and we were good to go. They kept me in the loop of what was going on and cleaned up everything after themselves. Hopefully I don't need them again, but if I do need a plumber they will be my first call next time.

Jeff replaced my water heater that went out. He was very professional and thorough and I'd…read morerecommend him to anyone needing a plumber.

I could not get a hold of my regular person so I used quote through Yelp and he was the one from…read morethem. My water heater of 20 years gave out and needed replacement. I also had rather small 28 gal tank so I wanted to upgrade to a 47 gal. so I can finally fill bathtub and take a hot bath. 28 only filled half way in my tub. He gave me a quote over the phone and he was able to come the same day I called and did the job quickly. I had the several quote from $1500-$1900 he came in the middle. (Includibg tank and installation for electric water heater 47 gal. rheem pro) Though he did not have any review on yelp but there was a really good review on google so I took a chance and glad I did. He is a master plumber. My regular plummer called me a few days rater and told me I paid exactly he would have charged for the job. He is professional and nice person as well. you will not regret your choice.

I had seen a billboard advertisement and called united installers plumbing to fix a leak in the…read moreceiling. They very quick to send two plumbers promptly. They sent two plumbers and one called himself a senior...they both looked at the leak and said that it was completely dry and they couldn't find a leak...becoz the upstairs bathroom sits right above where the leak was he said it could have been due to water running down the shower to the floor and since no one was using the upstairs shower anymore the problem must have fixed itself...and i need to caulk the sides of the tub to ensure there was no leak in the future... He never cut open the ceiling where the leak was and pls note it was not a small one and was still looking wet when they came and went but it was so high up that I couldn't just touch it and see....the company charged me 200 USD for the visit and the problem apparently didn't exist.,...in all this my mistake was that I didn't climb up the ladder to investigate while they were still there. Later in the week I asked my husband to climb up the ladder and look/feel the leak one more time before i called someone to patch up the ceiling ( there was a small whole the size of a baby's palm from all the prodding) and Lo and behold, it was still wet...there was no way a seasoned plumber could have missed that....I was so frustrated. The senior plumber, while he was there, all the while kept discussing his parallel business as a contractor and why I should hire him to renovate the bathroom. After a couple of days I called another plumber to fix a gas line and also showed him the leak he immediately diagnosed the problem as a pin hole leak( it was extremely extremely small ) and charged me 275 to fix it. I logged a complaint with Laura of United Installers plumbing that their Technician's very not professional( for trying to upsell me bathroom reno) and lousy at what they did....she promised I will get my money back but she never sent me the check after repeated follow ups. Every time there was some excuse or the other.. I would request all future customers to be vary of the quality of technicians they send. Pls don't waste your money on these good for nothing plumbers. I have already let me neighbors and friends know not hire them and I'll be sure to log a complaint with BBB as well. Thanks Katy

In my opinion I was way over charged for the work that was completed - took way to long to decide…read moreon the correct path to correct my water heater leak. I was priced not on the job but for the appearance and size of my house. Should not be charged for smoke breaks during service - being charged $665 to cut, replace a metal pipe is ridiculous. They also had to empty the water heater but didn't have a water hose and had to use mine along with my buckets Wasted time making the correct decision and possibly took advice from owner who has no experience with plumbing - Suggest to everyone to get a second opinion and not use this company for small jobs