Have been getting shafted by these guys for over 2 weeks now. Alarm system shows a fault that we find out means the system isn't talking to the wireless, so this means we are paying for service we aren't getting. I have to call the main # in Kansas, they call the local office since "they set up their service call schedule".
I say call MY WORK OR CELL #. It's obvious that these idiots can't read, and are calling my wife's cell number ONLY. She asks why they are constantly calling her. She doesn't answer, and the idiots won't use ANY OTHER NUMBERS IN OUR PROFILE!
So, as of today, I now have TWO closed out service call emails here at work, and NO CONTACT with them.
I'm calling ADT this morning. It makes no matter to me if I have had this service for over 10 years. It won't work when I'm dealing with mental midgets.
Disgruntled in Albany, NY read more