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Prostructures -Houston

1.0 (1 review)
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4 months ago

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Tree Frogs Wooden Swing Set Factory - Houston

Tree Frogs Wooden Swing Set Factory - Houston

(22 reviews)

West Branch

"Lifetime Warranty" Buyers Beware: Purchased a $3000.00 playset from Treefrogs and was told it came…read morewith a "Lifetime Warranty". About two years later we had the unit moved to our new home, I still have that paperwork in-hand as do Tree Frogs. Now during COVID, when TreeFrogs are swamped with business and couldn't get us on the schedule for two months they are so busy, for our new move they decide to ask for my original purchase receipt because they couldn't place the it. Now on top of charging me $600 to move it, they charge me $600 in replacement parts. Saying the wood is rotten and they refuse to honor the warranty. Ignoring that they have records of the previous move and the badge on the side of the treehouse with the address of the purchase location on it (pictured below). Also, this move is for a disabled veteran. Very bad form, gouging clients and not honoring their warranty while the community is suffering. Their business is booming and we're trying to not lose our home.

KEEP YOUR DAUGHTERS AWAY!!!! I visited Tree Frogs main location yesterday with the intention of…read morepurchasing a swing set this week. Abby was very helpful with selecting a swing set for my family. We made arrangements for my parents to bring my daughter in today to take another look and to finalize the purchase. Abby was not there at the time she told me she would be. Instead, the manager "helped" my parents, and he was incredibly rude to my family and made inappropriate comments about my 12 year-old daughter. He looked her up and down and said she should be doing other things instead of playing on swing sets. I had intended to spend thousands of dollars at Tree Frogs and had given my parents the money to finalize the purchase today. The manager's lewd and inappropriate behavior has cost Tree Frogs our business. ****UPDATE***The manager called me almost immediately, made excuses for his behavior, tried to blame his employees and claimed that he didn't say anything inappropriate. He was angry and rude and wanted to argue with me while supposedly apologizing.

Houston Swingsets and Sheds - Custom built backyard structures! Design it yourself! Our team can help!

Houston Swingsets and Sheds

(1 review)

The truth is, I hate having to leave this review, but I feel an obligation to future customers…read moreconsidering such a large purchase. We truly love supporting local small businesses whenever possible because, in our experience, small business owners are usually passionate about their work and provide outstanding customer service. Unfortunately, that was not our experience with Johnny's. In fact, it was quite the opposite. Honestly, I wish we had read the reviews before making our $20,000 purchase. The entire experience became an absolute nightmare. Without exaggeration, we dealt with: * 8 (YES, EIGHT!) no-shows -- meaning we planned entire days around their scheduled visits, only to receive no call, no text, no update, and no respect for our time. We always had to be the ones to reach out just to find out they were not coming. * 1 scheduled visit where they actually notified us they would not make it and needed to reschedule. Sad to say, that felt like a win considering the circumstances. * Countless unanswered calls and texts, along with at least 10 promises that were never fulfilled. * An improperly installed electrical component that could have become extremely dangerous. We ultimately had to recommend and involve our own licensed electrician to ensure the work was completed safely and correctly. * 4 missing pieces/items which were ultimately installed after a very long and painful process. * A complete disregard for the customer's time, money, and overall experience. Unfortunately, once payment was received, customer service and accountability seemed to disappear entirely. I will say the office staff were always kind and pleasant to deal with, but they also seemed powerless when it came to actually resolving the issues. I genuinely hope Johnny's can improve their communication, reliability, and customer service because those things matter just as much as the product itself.

From the owner: We can get you set up with the perfect playset or backyard shed to add space to your home!…read more Our swing sets pack the most value for your investment. Our play systems are modularly engineered for children of all ages enabling your playset to grow right along with your family! Need a backyard shed or metal structure? Visit with us about your ideas, we will help bring your dream to life and have it delivered to your home!

Prostructures -Houston - shedsandoutdoorstorage - Updated May 2026

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