This is without a doubt THE best bank ever... personal, hometown service…read more They do banking the way banking used to be done. In 2006, I relocated to Dallas from halfway across the country and these great folks made sure my financial transition was perfectly smooth. The employees at this Addison location are amazing; Baharak and John T go above and beyond what is necessary to get the job done. They even love on my puppy when we go in to visit! Countless times I've called needing assistance and they never disappoint. A few years back, my debit card number was stolen. They were absolutely wonderful at immediately resolving my issue. If you are dissatisfied with or just a number at your current bank, please stop in and see the difference at NORTH DALLAS BANK!!! Thank you, friends, for being THE BEST!

From the owner: Commercial Business Loans Lines of Credit…read moreOwner Occupied Real Estate Loans Consumer Loans Residential Lending

Destiny and staff are great. The branch is very clean, quiet…read moreand professional. I have always had an easy time banking here.

Amazing selection and customer service! Since buying my first Lotus Emira they have been…read moreoutstanding. By far the nicest selection of cars and trucks anyone has to offer that I have seen. The staff, LJ in sales, Joe in parts, Sophie and Giovani in service department give me the confidence that whatever I may need they will provide. Our buying and service experience has been as good as it gets.

I have been with for over 30 years and they have always been there for us. My husband and myself…read morehave always had excellent service. Trust is very important factor for us. Especially when it comes to where you do your banking. Members are very important to them. Thank you.

Great local credit union. We fled Bank of America and found a great place for my business and…read morepersonal accounts. Everyone knows your name and cares about your business at Valwood Park.

This place has changed folks in the past year. The people here now are the sweetest and really…read morehelpful. I came for the Lunar New Year to get cash as well as look over some statement issues and I was in and out super quickly. Definite positive change from the previous people.

Wish I could give it no stars. No hello, no how are you, no can I help you. Absolutely ridiculous…read more No urgency by tellers 5 of them just standing around as 1 of them helps a guy count a million quarters. Came to change a PIN number and spent 30 mins watching people watch people.

I really miss this Chase bank. I was comfortable here and the bankers I had were extremely helpful…read moreand patient. They helped me avoid fees and fix any issues I had. In one situation, I had to open a new card and refute fradulent charges coming from other states. Felipe helped me with this. The time before that, a rep helped me correct charges that were doubled on my account. I have since moved, but would highly recommend this bank.

They had a horrible customer service I tried to set up a new account waited for hours don't bother…read moregoing here if you want to set up a new account try Texans credit Union I would give zero stars if I could The branch manager was horrible as well, never go here.

I seldom have much nice to say of woodforest customer service. I'm out of town and misplaced debit…read morecard. Needed to do cash withdrawal. Fast. I called 2 wf branches to ask how late the lobby was open. Both calls had a recording saying they couldn't come to phone LEAVE A MESSAGE OR CALL ANOTHER BRANCH. it was 6 pm and i needed answers quick. This Branch...the 3rd one did actually answer! They did stay open till 7 pm. Why WF doesn't post hrs on their Yelp site is confounding. WF take note: banks are all competing for our biz...and we pay ridiculous fees for convenience. The least wf could do is answer their phones and update their Yelp page to include hrs of operation. I arrived in time and was actually greeted by branch manager Cameron_____. Not only was he courteous but when I explained about lmisolaced card and that i couldn't wait 7 to 10 days for a replacement he paused and found the Branch nearest me that does have the ability to issue replacement cards on site. That was exactly what i desperately needed. Some may not have stopped and Looked up the branch..the address abd phone number but he did. Wf hire more managers like Cameron at the TrinityMills Carrollton Tx or lose my biz tova competitor!

Woodforest Bank as a whole is 4.5 stars. I love small banks. It's simple and straightforward…read more I give 3 stars because of their service and lack of expertise. They are friendly enough so don't let that deter you away. You just have to ask plenty of questions and be very patient. If you don't have those things you'll be frustrated. I originally went to the Addison location because their service is great and they are knowledgeable. They always greeted me by name and asked me how I was doing.

I've had accounts at this location for decades. Starting with Compass Bank, recently taken over by…read moreBBVA and now it's part of PNC Bank (of Pittsburgh). My business here is coming to an end. The staff at Compass was always trying to get me in a room and grill me about my vast assets, lol. They played tricks, like making it difficult to open a CD at an advertised rate, or renewing one and changing the term (needed a "wet signature"). Or, if you came in for a chat, they would bump the money market rate up but it would drop back down in a couple months. When it became BBVA, there were no real differences. Account numbers were the same. The Compass Bank checks were still good, because the routing number worked. The old ATM card worked, although a replacement eventually came out. Lock box fees doubled, so I took that business down the street. No other problems, to speak of. BUT this week, BBVA became part of PNC. All of my account numbers and routing numbers have changed. I have a new debit / ATM card. Never wanted a debit card, but Compass came up with the bright idea of adding a service fee for just a plain ATM card. My checking account has become a "virtual wallet". If has features that I don't need (or want). And, my paper statements will cost me $3 a month. Anyway, I've been going through the motions of updating all direct deposits and ACH transfers (auto drafts) for utility bill payments and such. What a pain! My current debit / ATM card was supposed to still be okay to use, or I could activate the new card by using it at the ATM. I read on Nextdoor that other folks weren't having any luck. I tried my BBVA and PNC cards this afternoon at the ATM. Neither of the cards work. Thanks a lot, PNC. The updated ATM screen also has text so big that it can be read from across the street. No secrets here. If you pass this bank during business hours, you will see lots of cars in the parking lot. There are many unhappy people in the lobby. I hope they have accounts at a bank down the street that aren't so messed up. I'm changing my direct deposits and bill payments to the account at the bank down the street. Then, I can close my new PNC accounts.

The customer service is terrible. For simplest issues I had to call several times to resolve the…read moreproblem. And whenever the person can't resolve the issue they hung up on me. Two out of three times I called customer service they hung up on me and my request was relatively easy. The mailing address on my bank statement wasn't similar to the one I had on my account and asked that to be resolved and after waiting for long time on hold, they hung up on me. They can respectfully say they can't do that. No need to be disrespectful. Worst bank ever! I regret opening an account in PNC.

terrible service Some people need to be fired. Everyone says that the Bank of America app is the…read moreworst, but I didn't expect the service in physical stores to be even worse

Always, always, always a line. The outside drive thru is like not a thing anymore so you have to go…read moreinside. There's always only 3 tellers & the line is always 20+ deep. They need to hire more staff. I spend at least 30-45 minutes here every trip. It's ridiculous. They have the personal banker offices in the back & there are always people over there so why not cross train them to come assist?! Lawd. I wear these heels to look cute, not to test how long I can stand in the same spot. Hire more staff, these heels ain made for standin!

The tellers are always so sweet and nice. This is the location I opened my account with, and where…read moreI go to do any of my banking and they're so genuine and nice. The tellers always have real conversations with me and never make me feel dumb for asking so many questions.

My husband went in with my dad yesterday 5/4/2020 had a hat on stood away from everyone due to…read moresocial distancing and guess the women who works there got scared thinking he was going to rob the bank, security came over asked him to remove his hat at first my husband thought he said nice hat but security said he was frightening the women there. He wasn't the only man there with a hat on he told the security officer he was there helping his father n law but that's a shame we are doing social Distancing and still have issues. I'm hoping this is not a racial issue!