Prospectors changed ownership about a year ago and there's a drastic difference in how they do business! I didn't previously write a review but it would've been 1-star. Now, they're responsive, provide follow-up, and are understanding and fair. Shoutout to Cam! He is a great representative of the company and definitely one who I would credit for helping revitalize Prospector's old reputation. read more

I lived here for two years and I am very grateful for everything, but I just received my deposit and they lied about everything. I cleaned that apartment perfectly and they lied about everything in the paperwork and stole most of my deposit! I am upset but not surprised. I should have known by the horrible reviews. It's really sad that they lied and stole my money. I trusted them and they took advantage of me. read more

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I don't recommend prospectors. Period!!! look elsewhere . Prospectors managed my property , at first they were great . When we ended our contract they were our worst enemy ! Lack of communication , argumentative, we were not satisfied with their lack of professionalism . save your money and time read more

Before Cam; I would have rated this place ZERO stars!!! I thought this was a horrible decision renting from PPM. My husband and I was almost to the point of legal action because the renting experience with the other property manager was an absolute NIGHTMARE! But then we met Cam. He was seriously a ray of sunshine through the storm. He was prompt and eager to get our requests completed in a timely fashion. He was responsive and took matters into his own hands. He even follows up with us to confirm we are happy! Cam will be this company's and our saving grace!!! read more

I contacted them with assistance about a house for my parents.. they were prompt and extremely helpful!

You'll notice most of the positive reviews are from owners for this company because I'm sure they pay the owners on time, but the reality is they provide poor customer service to the tenants. As someone who was a potential tenant, I found them hard to get a hold of and their application process laborious and not efficient. They wanted rental information from a previous landlord that is no longer there and I haven't rented in years! The representative that's helped me was also very rude-glad I dodged this bullet! Would be nervous rented from them since they are so hard to get a hold of! read more

The worst business I have come across in a long time. I am in the customer services industry so I know what it takes to make sure the customer walks away happy. They are rude and incompetent! We inherited a property and unfortunately we inherited this property management company. It has taken them weeks to provide us documentation that we need for our CPA and they still cannot get it right. I so desperately wanted to pay the balance they needed to return the deposit to the vacated tenants to rid this company from my life but to date they still cannot get it right. This is just half of the struggles we have experienced because my husband has a whole other terrible experience. I feel bad for any future tenants and landlords that have to endure this company... read more

As noted before my perspective is that of an owner. Prospectors continues to do an good job. Issues with the property are taken care of in a prompt manner. If its something over $200 dollars you get a call and/or an email. The rent is paid on time and they they return phone calls and emails in a prompt manner. The newer system they have in place send a monthly email detailing any expenses etc plus the rent paid and images of receipts for work done which is a real time saver come tax time. They have managed our property for almost a decade now and that alone says alot. read more

I am very happy with Prospector Property Management. I can't help but noticed all the negative reviews from people about Prospector. My experience with them has been excellent. I bought my first property, a condo, with tenants already in place and the property was managed by Prospector. I dreaded the thought of being a landlord but Prospector handled everything (service call, collecting money, auto deposit into my account). I did not have to do anything and it was great. I bought a second condo, they screened the tenants and and submitted the most eligible applicants from my approval. This tenant is even better, nearly six years of renting, always pay on time and not a single complaint from them. I couldn't have own rentals without Prospector. It's too bad that some people are unhappy with them and voiced their complaints on Yelp. I'm sure that Prospector has a lot of satisfying customers like myself. Tom read more

I was truly disappointed working with this company, as I had been recommended to them by a close family friend who works directly with this management company professionally. Our experience with this business involved little and poor communication on their part, and we did not view one property in over 2 months of working with this company. This was not due to lack of availability on our part. In the end we chose to go with HMS/Cal West in San Jose, who we signed a lease with in less than a week, and couldn't be happier. Maybe it was due to Prospectors being busy at the time we tried to work with them, however be prepared to have to lead the communication with their team and wait long intervals for responses. Wow Bradley, the fact that you felt the need to comment back to this in such an unprofessional manner is exactly why you receive bad reviews on yelp. Maybe instead of taking the time to respond back and air personal information (which is definitely illegal as applications are confidential) about every comment, you should direct that energy towards better customer service and interaction. This site is made for people to honesty state their experiences and opinions, and last I checked that was still legal. I find it comical that you believe your team "helped" to try to find us a place. I won't stoop to your level and criticize, I was simply stating my experience in dealing with your company. read more

Rented a home through Prospectors and they were professional, courteous and responded promptly to all my questions. Diana went out of her way to be sure I connected with the landlord. Everything was above board and I have nothing but good things to say about them! read more

At the end of June the electricity in the apartment my girlfriend and I were staying at went out. After a Visit from PG&E and an Electrician, the diagnosis was re-wiring which subsequently meant tearing down the wall we share with the neighbor who has a completely different property owner. You can see how this is a problem. At this point it is obviously easier for us to move. Because of my schedule....Sarah dealt only with my girlfriend who had to relay all my concerns. Still found us a place that we like in a city we love and did so under unreasonable requests that we were making. (Very agressive and pressuring as we were currently living without electricity) The after move in process remains seamless and efficient with all of the deficiencies in the house prior to move in being corrected in what I beleive to be a timely enough manner. Despite their negative reviews, I would recommend Prospectors for anyone moving to the area for sure, and specifically if your are looking to move quickly, like within 2 weeks. read more

Everyone we have dealt with has been very nice and helpful! They've been extremely quick with their responses and completing work orders.

I have been renting a property managed by Prospectors for 3 years now. I have had no issues whatsoever. The property I rent is old and in need of some updating but that is not the fault of the property company. Is it a slum? By no means! Some of these comments blame the management company when it's the property owner who is at fault. Working in a field with clients from all walks of life, I have come to learn that there are people who will not be happy about anything. They will find SOMETHING to be upset about in every situation and it will be all your fault. Also, many people start out with attitude and a demanding personality and that sets the tone for any future contact. It also causes the person being spoken to to take on a defensive-often thought of as rude or unhelpful-demeanor. So, I can easily assume that some of these commenters are likely high maintenance, already angry or start conversations with a negative attitude or tone themselves and received the same back. read more

I would give zero stars if I could. They were very rude and dismissive to us when applying for a property. The employees are very inconsistent, saying one thing one day and then something else the next. Accusatory attitude and judgmental toward my family and I about our application. They took our money for our applications and did not really give us a chance. Terrible customer service, we don't trust them, and you shouldn't either. read more

DO NOT DO BUSINESS with these people. The landlord was great the Property Management and staff of this place are HORRIBLE. I rented out my home in South San Jose to rent in Morgan Hill for a relocation and wouldn't trust them to manage my property and really should have never rented with them as the management company. They have poor follow through, awful communication, and in general seem to be entirely incompetent. Rent from anywhere but this company. I have never dealt with such low class people in my life! Follow up to Bradley's response to one of several negative reviews on his property management company: The owner had to be the responsible party since Prospectors staff were too unprofessional to do so. There was no back rent or penalties since a 30 day notice WAS provided. All deposits that Prospectors refused to return were also paid back, as the house was returned cleaner than when I had moved in. As a home owner I would never use this Company and I would never refer them to anyone. There are other legitimate companies to work with than these Liars, Crooks and Cheats. read more

Thank you for your response, Bradley. As I was expecting you responded in an unprofessional manner to my post. Since you want to call out my grammatical errors, you should be more careful to review your posts for you own. Yelp is a place for consumers to voice their experience with businesses. I stated mine, and don't need to give specifics. Your office has been notified of my concerns and have made the choice to act the way I described in my previous posting. read more

So glad to be done with this company. Very inconsistent with getting back to us on concerns or repairs. Other times, just plain unprofessional. read more

Reading some of these reviews forced me into posting which I don't usually do. We've leased thru prospectors for the last two years and have nothing but prompt service and replies with anything we needed. All the staff has been nothing less than great. Especially Sarah and Amy. We have to end our lease now to move closer to work. ButI would recommend Prospectors to any of my friends or coworkers. Thanks Chris read more

We rented from Prospectors 2017-2018 and our experience was TERRIBLE!! Sarah helped us get the apartment and SHE IS A MASSIVE C...!!! Even the owner has a stick up her butt. They must be VERY miserable in their own lives that they take it out on hard working people. We took photos after we first moved in because they promised the apartment would be fixed before we moved in and they didn't. Then they tried to blame every thing that went wrong with the apartment on us and tried making us pay out of pocket. These women have NO HEARTS. It isn't worth being treated like crap by these "people". I believe in karma and I hope she gets to them. Oh and when we got mold in our apartment due to no bathroom fan or window, they told us we had to remove it ourselves which caused me to go to the ER!! read more

These people are plain evil! They will make it happen to move you in. Ones your in they take for ever to get back. I can say Scam sometimes,They need to install camaras out in the front of their door they will claim if you drop rent even if is been years the same way one(droping it on the mail slot) When they want you out they will claim you never took the rent and they will charge late fees and interest even if you have the record with you! One thing if you deal with them make sure you have everything to do with them in writing (documented)! Good Luck... read more

I had a great experience with Prospectors about 2 weeks ago. I had just moved in to my new apartment and realized that I had locked myself out and lost my keys. After tracing over my steps a couple of times I was at a loss and it was Saturday. I called a couple of Lock Smiths. They were kind of vague on their pricing and they wanted to replace all three locks which would have cost about $200. I called the Prospectors emergency phone number and they responded in about 20 minutes by agreeing to meet me with spare keys. As promised I was able to get the spare keys and make copies in about an hour and return the original keys. Thank you Prospectors, -Kevin read more

We have been renters with prospectors management for eight years with several properties and have always had a quick response from the staff there with any issues that of come up over the years. A big thank you to Sarah and staff at prospectors property management for all your help . read more

As property owners, that retained this company to manage our investment home, all I can say is "Buyer Beware!" From our perspective, Brad and his team mismanaged our property from day one, costing us over $18K in lost rental income. They made little to no effort in marketing the property, and produced very few rental candidates that met our renter qualification requirements. Eventually we accepted tenants who fell short of our requirements; after 6 months of our home being on the market. Brad and his team made no attempts to rectify problems or address our concerns. Brad's email communication to us, after we had entered into a management contract with PPM - where we tried to address our concerns - was nothing short of combative and rude. If you are a property owner, who is looking to place trust in a management company with one of your more expensive assets, my recommendation to you is: do your research! It takes a tremendous amount to cultivate a negative viewpoint from me. Brad and his company are in the top five of my LIFE LONG LIST! read more

With me every step of the way... The decision to turn over care of my home to Prospectors was a decision that resulted in peace of mind and consistently reliable and exemplary tenants. When repairs have been necessary, the Prospectors team coordinated with the tenants to minimize disruptions. They also hired reputable firms to provide repairs in a professional and timely manner. Recently, previously undetected water damage resulted in a very stressful time for me and I found the management at Prospectors very supportive as they tended to every detail. I highly recommend this management company. read more

I like my apartment, but I absolutely can't stand this property management company. They are simply unprofessional. Here's an example. They did not give me a mailbox key to my place the day I signed the lease. After I informed them that I did not receive a mailbox key, they told me I had to get it myself. Absolutely ridiculous. They rent a place and do not furnish a key to the mailbox automatically!?! I had to go down to the post office, wait in line for an hour, and pay $45 in order to get a key. The other infuriating nightmare of dealing with this company is that they simply don't answer the phone. Want to check the accuracy of this review? Call them and see if anyone ever answers the phone. Good luck on that. If you are trying to list a property for rent through these guys, keep this in mind, your prospective tenants will have to view your property at Prospectors' convenience. It was like pulling teeth for me to get somebody to actually show me the apartment I wanted to view. When I finally got an appointment to view the apartment was interested in, I drove out to the place and their agent didn't show up. She had called me earlier that day to check if I was still going to make our appointment, but I was at work and couldn't call her back. So she just decided not to show up for the appointment. Outrageous. Avoid this company like the plague if you can. read more

This was the worst experience EVER! These people were rude and very uncaring. They never returned my calls and in the end...because there was no communication...we lost a lot of money out of our deposit when we never moved in. Not only that but they never disclosed some vital information which is why we could not move in (a harmful element in this house!). read more

I went earlier today to see a house off of Monterey in San Jose. Sara, the real estate woman, as very rude and wouldn't even introduce herself to me. I had to call her office and get her name. She acted as if she didn't even want to help us out in renting the home and was very standoffish. I felt very unwelcome and hurried. The house wasn't even that great to begin with. I asked about the plumbling and proceeded to turn on the shower, the faucet was leaking. The conditions of the house were in bad shape also. She didn't even want to take my paperwork that I filled out. She was very rude in telling me that I had to go to her office and drop off the papers there. And I felt that she was being bias towards me because other people were there that were of another race and she was only unpleasant to me. The whole experience was horrible. I will never again use this property management company. read more

If I could give 0 stars, I would!!!!!!!!!! My husband and I purchased a home that shares a fence line with one of their properties. After two weeks of calling and reporting issues (code violations) on the property, they never even responded to us. One call I was even told to just keep calling back...like I have time for that. The job of a property management company is just that, to manage the property and mediate for the property owner. In this case they have failed to do either. I am sadly disappointed in their actions, and am amazed that they have been in business as long as they have. Although after reading these reviews, the caddy responses from the owner make it much less surprising. read more

My 7 years experience with Prospectors can be summed up in 1 word, disappointing! We had squirrels in our roof for over a month and had to threaten to seek legal counsel for them to get rid of them, I went a month without being able to sleep through the night and due to the noise in the ceiling, it was, if your paying rent for 7 yrs you would think they would make sure the place was live able. Look at the classless tasteless comments the owner leave all reviewers, save yourselves the drama, DO NOT rent any of their listings! read more

I cannot put zero stars. I have dealt with this company for 7 painful years. As CND residents working in the USA and finally going home this year we did not want to move our kids around. WORST COMPANY EVER! I would visit the office and get receipts monthly showing that I was not late on my payments but they would still try to charge $190.00 late fee's! If you need work done to the home their hire shoddy repair ppl that have actually stolen items from my home. Save yourselves the issues DO NOT RENT any of their listings! Your right Brad I wasn't there when your vendor came in and was the only person in my home when my $10,000 engagement ring went missing from my dresser, thanks for that again! Thanks for referring him to me it happened last spring when your rodent control vendor came to my house, can I get his name for my police report?? And if I was late why have I not yet to dat paid that late fee? I'm sure your company would have made me if you could have proved it LOSER! You also advised that I did not have to pay after I advised owner or your illegal charge if you keep threatening me I will seek legal action your choice. The 2/5 stars says it all people read more

My husband and I both contacted this company on separate occasions about 2 different properties and were told we would get calls back to set up home viewings. Weeks later we have never received calls back about any of these properties. read more

I have used this company to manage my property. Simply the worst experience we could have imagined. This a an unresponsive, incapable company. To top it off, Brad is a very unsavory fellow indeed; reading his responses you might agree! We are so glad to have this company in our past and will make better efforts to do research reputable and capable people going forward. read more

The WORST place to rent from in Morgan Hill. Every single person in this office is unprofessional. They do not respond to questions or concerns timely at all, and when they finally get around to responding they act like you are bothering them. First and last time I will rent a place from PPM. It's unfortunate that the owner of this business doesn't take consumer complaints seriously. read more

I hope anyone that tries to apply for any homes by this place reads this first!! First of all understand they don't care about you,i called for a home that's not suppose to be up there in the first place by law i found this out by a "Home broker" when i first called to apply for this home they said there was a waiting list,and the application fee was $45.So i said okay i didn't apply for it due to the waiting list. 5 weeks later i see the same home up on their website so i called them and asked them if that certain property was available and she straight lied saying it was still available there was no waiting list and the application fee was $55(this makes no sense the property is way to good to be true especially the price they listed it at)all their homes are still up on their site since over 2 months ago (kind of fishy why they aren't moving any homes for rent isn't it?)PLEASE DON'T GET RIPPED OF BY THESE SCAM ARTIST SAVE YOUR MONEY AND APPLY SOMEWHERE LEGIT DO YOUR HOMEWORK THIS BUSINESS WONT BE UP FOR ANY LONGER"THEY WILL BE REPORTED ASAP" read more

I rented from these clowns for 5 years. When I complained to landlord about Prospectors feloniously charging late fee's when I used to go to the office and obtain written receipts from staffers to PROVE I was never late, they evicted me from my home. I would rather rent from Mafia then these guys, at least you know what your dealing with there! read more

I am utterly ashamed for Prospectors Property Management to stoop so low as to call out each bad review/customer like this and disclose information about their failed potential customers.This is a true sign of the immaturity and reactionary tactics that wrecks this business and that will ultimately end this crooked, lazy mockery. I won't divulge details ( I'm above that) but I can say renting from Prospectors has been nothing but a pain in the booty. We exist, therefore they have jobs.....their attitude is as if they are doing US favors by LETTING us rent from them. LETS not get into the fact that they now have sneaky processing fees WHICH I WILL BE REPORTING TO THE BETTER BUSINESS BUREAU! If you pay online...theres a fee...if you drop the check off...theres a fee. This is not in our contracts therefore we DO no have to pay these extra fees. Bradley L., you should be ashamed of yourself! You coming on here to degrade ACTUAL customer complaints to make excuses for you and your business is downright appalling. Who knew scum could type! read more