We had issues with our radiant heat system a couple weeks ago. We had it checked out by several heating and plumbing companies but not one of them seemed to be able to fix the issues and the problem became worse. After losing our heat we called Prospector Plumbing & Heating and that is where everything changed! When I called and spoke to the receptionist she was so polite, helpful and assured us they would return our call right away. Within a very short time we got that call and a text letting us know they would be out the next day to look at our system. We received a text from the company with a picture of their vehicle and the technician, Nick. Nick was awesome, showed up, listened to our concerns and promptly began inspecting and checking our entire system. He diagnosed many of the issues and within the next day or so we were informed of what he found along with a follow up call and text. We also received a message from a manager, Tom. After a conversation with them they came up with a few options to get us up and running. These folks took the time to get to know us and really understood our situation and needs. They went out of their way to expedite everything including parts from out of town. We received texts keeping us posted and to let us know they had most all the parts except a couple they would have to get from out of town ...Tom was able to get them and even came out and deliver the last parts we needed. Nick made all the repairs and is one of the most helpful and knowledgable technicians we have ever encountered. During the day he would take the time to show and explain what he had done and all the different replacement components that had been installed. He worked tirelessly on the that heating system the entire day! Nick got our heating system and hot water back going. The Prospector folks deliver 5 Star quality work and service! We won't use anyone else from now on...Kudos and Thank You All again! read more