BEWARE: They will try to sell you something you don't need. They pumped our tank and did a fine job, but then tried to use fear tactics to try and get me to buy 8000+ dollars for something, saying "if I don't do it soon, I'm going to be spending 20000+ dollars later". I got a second and third opinion and they told me two things: 1- They're full of it (except they didn't use the word "it") 2- They've been getting calls for the past several weeks about proseptic trying to sell things that people don't need. So, for just a pump, they're fine! But don't listen to them when they try to sell you something read more

During a remodel of a flooded basement, we found that our sewer line from the bathroom to the septic system was damaged due to original pipe was not big enough and broken just before it reached the tank. ProSeptic came out and dug up my basement slab, put in the correct size pipe and replaced and reconnected it to the septic tank. We're very satisfied with the work done and it's something we won't have to deal with anymore. read more

A ripoff and dramatic people trying to coarse you into buying a new system that you don't need. Told me to avoid flushing toilets until they could return and replace our system. They showed me video of the problems (like I could tell). They could work out financing. But, come up with $20k by Monday so we could resume flushing. Got a second and third opinion. System looks good. Maybe replace one connection, $150. Beware!! read more

After proseptic installs a septic tank, when should I expect the their installed baffle valve to fall off? Mine is sitting on the bottom of the tank proseptic installed 7/17. read more

We used ProSeptic in August 2025 and in February 2022. To start with the positive, their field personnel was very professional and friendly in both instances. However, with their office staff (Amber) and especially their Head of Operations (Jason) we had quite the opposite experience. Their tone and lack of professionalism in dealing with customer inquiries about high cost that were not sufficiently explained upfront (i.e. additional digging fee of $75 to remove less than 1 foot of soil; additional fee to use a credit card) are stunning. Needless to say, I will not use their services ever again. read more

Absolutely Do Not Trust ProSeptic - Scammers and Backyard Wreckers We hired ProSeptic to pump our septic tank shortly after buying our home. When they arrived, they claimed our leach field was failing and warned we could face fines if we didn't replace it. Pressured, we agreed to a $10,000 job. Midway through, after tearing up our yard, they told us the system "wouldn't work" and pushed a different one--for $30,000. We refused. What followed felt like sabotage. The work was sloppy, our yard was left a wreck, and our kids can't even play back there anymore. It was fine before. It's obvious they use bait-and-switch tactics: hook you with one price, then pressure you into paying much more. If you don't cave, you're left with garbage work. Avoid ProSeptic at all costs--they're not just unprofessional, they're predatory. read more

I only review when service is exceptional - but our current situation has led me to write my first negative review, which I'll keep fact-based. We have been customers for more than 5 years and have defended ProSeptic to friends who said they had bad experiences. We should've listened. I'm thoroughly frustrated by the way they treated us -- like several others here, during a routine pump out, they told us we needed a new tank so we had it installed, and it is now in total failure less than one year on (the infiltrator they installed is only 4 yrs old). Another company came out and confirmed what we suspected: we never needed a new tank, and the current set up is not appropriate for our home. We have had to call in an engineer, only to discover that nothing was permitted or filed with BOH (which is technically on us to check into but still not good business practice). We are in an emergency situation and have not heard a word from Jason. His staff, who are all good guys, have said conflicting things. One essentially told us "it must be your fault" maybe for using bleach (we do not) or RidX (we do not) or a leak (a plumber confirmed even if we had a leak shouldn't totally destroy a 1yr old tank). We expected information about specifically what is wrong, why it failed one year on, but have heard nothing except they want to charge us $360 bucks every 5 days to pump, and that we need to pay 25K for a whole new system -- with no proposal or explanation.To not hear anything about the cause or proposed solution from the boss adds insult to significant injury. This is our home. I share this with a heavy heart because I believe in supporting local business. read more

Do not haveProSeptic do any work for you until you get a second opinion. Like many others we had them come to pump our tank and without even checking anything out we were told we needed a new tank, pipes, and leachfield at the bargain priceof$21000. Called Herring and they came and checked everything out and was told we only needed a new cover for the tank, new baffles and a minor repair on a pipe $800. Guess who we believed ?! read more

Seems like I had the same experience as many others. Called to have my tank pumped, first thing guy tells me when he pulls in is my field needs to be replaced. Had him pump anyway. Called another company for a 2nd opinion and was told nothing wrong with it. read more

Their technician Theodore literally swore at me when I asked questions about his allegation we needed a new pump. His exact works were "like I f-ing told your husband...." When I questioned why he was swearing at me, his response was "it's hot and I'm having a bad day" and then he hung up on me. When I called the main office and left several messages for the manager or supervisor to call me back, my messages were unreturned. Is this how you treat a Paiting customer? Especially after we spent nearly $2000 on a new pump less than two years ago? This is horrible customer service and I cannot recommend using anyone else but this company unless you want to be disrespected and sworn at. Proseptic you need to make this right! UPDATE: when you request that the owner call you back instead of him calling, they BLOCK YOUR NUMBER! worst company ever. run away from them. the reviews on Angie's List show other people had similar experiences with this horrible company. read more

Proseptic is a big joke and will rip anyone off and tell them they need a new septic or leach field when they really don't! I had them come out to my house to clean out the septic instead the guy couldn't get the top off & broke it and never did anything! Instead he said I needed a new septic saying mine was caving in when he never even got to see it he told me it would be $6500 for a new one and he needed a $500 deposit. Once I started talking to other people that have used them I called a different company to come out and take a look at the tank & was told there is nothing wrong with the tank it's not caving in that he wouldn't have been able to tell that when he didn't even do anything. Do not use proseptic they will take your money when nothing is wrong!!!!!! read more

Wow. Had the same issue others are reporting. Hired them to pump our tank. Was told we needed new tank and might as well do the field since it would probably fail soon, they said. Got a different company to come out to provide a second quote. They found nothing wrong. read more

These people are scammers! I called them to pump my tank- which was working perfectly. They told me I needed a new tank. Before I realized what was happening they replaced my tank with a plastic tank when they should have used cement. Then they told me I needed a whole new system! They left my yard a mess with a big sinkhole!At that point I called a friend ( the person who actually installed my original system) and he confirmed that my system was in working order and did not need replacement! They took advantage of my elderly mother who was home when they came to do the work. Please don't let them take advantage of you too!! I am out $7000.00! read more

Prompt response time, knowledgeable, solid work. Friendly office staff. Would recommend.

We hired ProSeptic to replace a botched septic system that was put in 2 years before. Every aspect from the previous septic system was done incorrectly and ProSeptic vowed to make everything right. All parts were replaced with new ones. The work by ProSeptic was done in a timely manner. Very professional. They did a fantastic job. We also hired this company to put a new pipe in for a septic system at another property. Highly recommend. read more

Great job for my house with excellent pricing. Jason at the office, Tom and Sean. Done in two steps because we added the inlet jetting (also a riser.) Good information and explanations Thanks!. read more

I had about 5 different Septic company come to review my problem with my fields, they all were trying to take me for a ride after givingbme crazy estimates. Jason and his company was recommended by my cousin who had just used him. He came and pinpointed the problem and not only that, gave me the best price overall. His workers arrived and they were all very nice and knowledgeable. They got to the root of the problem and were right on schedule, they completed the project in one day. They installed infiltrators, and afterwards left everything cleaned and seeded. I will highly recommend that you call these guys before anyone else. I am completely satisfied and going forward I will only deal with Pro septic and no one else. read more

ProSeptic - After completed project. - Septic Services Near Me - Staatsburg, New York

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DO NOT USE THIS COMPANY! THEY ARE FRAUDS! WE called them to come clean our septic. THey cancelled and then showed upa few days later . WHen they did, they could not find our tank. Promised to come back a week later with something to put in toilet that would help find tank. Instead, a new service worker came out without the item that helps find tank. He walked around in our back yard, never uncovered our tank, and then told us we needed a new leach field (never showed us the problem) He took a 500.00 deposit, to "save the date" he never told us it was non refundable, gave us reciept, no where on it says "non refundable" no where on website does it say "non refundable" We needed to cancel the night before do to a family emergency. Our friend , who is an engineer came by and took a look. We were stunned to learn we do not need a new leach field. Nothing wrong w/ our septic! Guy not even looking in the right place. When I called to request back my deposit, I was told i could not have it back! I attempted to explain the situation and was hung up on. I called back and my number was blocked! I called from my home phone and attempted to speak to the owner. Again he hung up on me and blocked my number! I will fight with the credit card company to get back my 500.00 NEVER HIRE THIS COMPANY FOR ANYTHING! NOT ONLY DO THEY LIE, BUT THEY ATTEMPT TO STEAL AND TAKE ADVANTAGE OF THOSE WHO DO NOT KNOW ABOUT SEPTIC REPAIR (WHICH IS PROBABLY MOST PEOPLE) Their slogan should be "WE dont give a $hit about our customers, we jsut want their money" read more

DO NOT USE!! ProSeptic was suppose to pump my septic. Upon the arrival of Jason before he even pumped, call me to tell me I needed a whole new septic system. Quoted me $5000 and $500 Deposit. He then asked me if I still wanted the tank pumped because it would save me money when he would do the job. I asked him to just pump the septic. For some reason this did not sit right with me. Call another company to come and look at my septic and found out it is totally fine. There is nothing wrong with it. ProSeptic you need to do better. Don't scam people especially so close to the holidays. Beware if you decide to use them. Read the reviews before you call. read more

Fantastic job , made quick work of a very wet and not well drained septic field. New field installed with new dirt, everything turned out very nicely yard is now dry and things are back to normal, thanks for a good job !! read more

Jason and crew are always on time, and up front. I refer them whenever I have a need for a septic company.

Very professional and friendly. Jobs extremely well done . Very reasonable and realistic quotes. We recommend them to everyone. Search no longer. They are the best! Not sure why the very negative reviews but we used them for three major projects and they were flawless! read more

Pro septic has been servicing my home and rental properties for the last five years. They do a fine job, and the prices are reasonable. They also service the condo complex I referred them to and do you association has had no complaints with their service do you association has had no complaints with their service. Give them a try if you need your septic pumped or septic work done. Like they say, "we take crap from anybody" and Do a fine job of taking it. Jason, the owner works right along side with his employees and is not stuck back in an office somewhere. Give Jason a shout!!! read more

I wish 0 was an Option... don't even bother to call them the owner just lies and lies and lies called Thursday set up an appointment for next day Friday afternoon waited all day till 2 pm called left 3 voicemails it's Monday and I'm back to square one finding another septic company. read more

A few years ago I saw one of their trucks and on the side it said; "We Take Crap From Anyone" brilliant marketing! I found the number on the Net called up spoke with Jason who could not have been more polite and accommodating as to date/time Actually Jason texted me and said they'd be 30 minutes early...woo hoo! I have the rest of my day to take care of all the other crap that needs to be handled...pun intended. Michael came here did a fantastic job, didn't rush and even took out all the big solids that were grease (wait until I talk to the wifey about grease in the sink) Made sure I ran hot water and flushed all the toilets to get everything out! (Don't forget to tip Mike before he starts) All in all a crappy experience was made easy! Thank you Pro Septic!!! We previously used Vogler Bros. In Katona...they were horrible, rushed through and did a crappy job, no pun intended. read more

Horrible customer service. Harassing a handicapped consumer, TWICE!!. Told my wife a date and time then when they needed accommodating to do a few jobs in same area which would help them to do all jobs in one day in same area so my wife and I accommodated them by taking the appointment. Sam told my wife they would be at our home from 10 to 2 p.m. but closer to 2 p.m. and they would call 1/2 hour before coming. Guy shows up at 9:10 a.m. 5 hours early!! No phone call as promised. My wife's aid not there to help her get to door with wheelchair. Aid newly scheduled to coincide with what Proseptic, Sam said, which we had to pay extra for her as short notice to accommodate Proseptic. Sam promised the guy would do all other jobs 1st and would come back closer to 1:45 p.m. and he would call us to let us know Guy is on his way. Guy comes again now at 10 am. 3+ hours before was supposed to come AND, NO PHONE CALL AS PROMISED, AGAIN!!! My wife's aid not due till 11:30, following what Sam at Proseptic told her. He starts harassing my wife on phone, yelling at her telling her the opposite of what he promised. My wife is crying as she is all alone, She wasn't supposed to be alone as the original appointment was scheduled in coordination with her aid so she couldn't do anything but wait for the aid to get her out of her wheelchair. We were trying to accommodate Proseptic and this is what they do to us? Then the guy slams the phone down on my wife and now what? If I didn't want to get arrested for coming after this guy he'd have a broken nose and be out of business. Social media works better so do not use this company unless you cow-tow and can jump when they say jump and do whatever they want, lying many times not caring and harassing a handicapped person. We are reporting this company to the BBB, We're also blasting this on every social media site we can to hurt them as they hurt my wife. read more

The company came to pump out a septic system and lo and behold we discovered we weren't sure where it was. But they found it and learned one had collapsed, the main one. So they excavated and installed a new one. They also cleaned out the smaller one in a second location. They were thorough, totally messed up my front yard in doing the work but seeded so grass came back nicely. And they cleaned up. They advised me to have it pumped in 3-4 years since it's only me in the house most of the time except when family visits. I would highly recommend the company. The price is competitive, not cheap, but quality. read more

STAY AWAY! Booked them to find/pump my septic on a home we had just purchased. Came out said, they couldn't do it because of "packed clay" and needed a special digging tool that would cost me more than double. Seemed like they may have been working me, but what do I know about septic stuff so agreed. 12 hours before the appointment for them to come pump they called and cancelled. This is a weekend home, I travelled specifically for this appointment and I explained that I'm due tohave a baby in 2 weeks and this was the only time we could do the appointment before we bring our baby home. His response "sorry, we had other jobs that are taking longer". WOW. Highly unprofessional, unreliable and will probably over charge you. Avoid at all costs. read more

Pro Septic's truck leaked oil all over our newly sealed driveway. I had to call them to make them aware of the problem instead of the driver noticing. Pro Septic then sent a crew to put down absorbents, but never came back to clean up their mess. Pro Septic did not respond to multiple calls over multiple days requesting them to return to clean up their mess, but never even bothered to return our calls out of obligation or common courtesy. DO NOT HIRE THEM. read more

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They gave me a great price, the person doing the work was very neat. They arrived on time, and did a great job. I would highly recommend.

These guys know how to pump shit, talk shit and don't back up their work. The best part? When this idiot pumped my tank he made a point of going out of his way to overestimate the cost of a leech field to the person buying my house! Now I cannot sell my house, or rent it. My back was right to the wall and now I'm really screwed. This was a 4 year investment and now I'm ruined. I'm sitting here trying to figure out what to do. Called these guys and they hung up on me. It's really sad that they would do this. read more

Very responsive, no issues whatsoever. Easy to work with and they are always prompt.

We had a septic system emergency and called everyone in the area who advertise as being available 24 hrs a day and then called ProSeptic at nine Sunday AM when they opened and got a response within 10 minutes and they were here by 12:30. The young man was courteous, knowledgeable and I am very grateful to them. It is now almost 24 hrs after we left multiple messages for the "open 24hrs" folks and not one of the 3 have called back. read more

I cant speak for other reviews but i can tell you this- i found these guys on google and know nothing about septic tanks but i knew it was about that time to have mine pumped. Dropped them an email and they called me same day- three days later they were here which for a non emergency situation is great timing. I felt really comfortable talking to them on the phone and the price was unbeatable . When they showed up they were so professional and courteous and the price they quoted was exactly what i was charged. The man explained everything to me about the tank and we booked them again for another maintenance related job. I love a company that doesnt beat you over the head with prices or try to tell you that you need work that you dont. I knew we had separate issues and im so glad they found them immediately! Looking forward to doing longtime business with these guys ! I would recommend them especially if youre a new home owner like i am. Most companies would take advantage of someone not knowing prices or problems- these guys were honest, reliable and respectful! 5 stars guys! Thanks for a job well done! Good service is hard to find these days read more

ProSeptic - Septic Services Near Me - Staatsburg, New York

Beware! Fraud Alert. I have never written a negative review of a business before. I called them to evaluate an exposed and cracked PVC pipe in my yard (from all the rain/erosion) coming from back of my home below grade where it exited the ground further out in the yard. Pro Septic rep came to look when I was not home and reported to me that I needed the pipe blown out and repaired and a cap placed on it for future access. About $750. Took a CC number and scheduled an appointment for the work. Now, I grew up in apartments in the city and really am not knowledgeable about these things. Brought it to the attention of my lawn install and mowing service because they've been with me from when the house was built and it's likely the mowers that cracked the now exposed pipe. He reminded me from when we installed the lawn and sprinklers, that my waste pipes exited from the front of my house and that the broken PVC pipe in question was just a pipe guiding my gutter water away from the foundation! A septic company service rep couldn't tell the difference? I doubt that. Either they never came to look or absolutely don't know what they're doing or worse, they know exactly what they're doing and are outright fraudulent. I am outraged. Steer clear. read more

These guys were great! Called them on 4th of july, had a huge party with over 100 people there! All of a sudden, septic clogged and they bailed me out during a big holiday! I highly recommend them read more

Terrible. Used Pro Septic for pump out, the guy who came noticed there was an issue with leach field and water was over max and would need to have this done, I asked if it made sense to continue pump he said yes and went ahead and Jason would probably deduct this from bigger job, great sounds fair. After he was complete he gave me invoice with extra charge I commented why he did not tell me this before when he was explaining other things and that I would have appreciated that before work was done that it was going to be more than my original quoted price, he just shrugged, I said thank you he said he would fill in and I said ok and walked in house. Next thing his truck pulls out, I called when I saw hole not filled in owner text me back stating that his guy said I had a attitude and I stormed in my house so he did not complete job! When I explained this was absolutely not true was told his guy had no reason to lie (except to not have to fill in hole), no apology just unprofessional text sent to me. Lesson learned need to do your homework and read others feedback before letting these guys work on your home read more

ProSeptic - How Septic was left after it was pumped out - Septic Services Near Me - Staatsburg, New York

Spoke with Jason, he gave me a great price and ProSeptic was out the next day, Mike was great to talk to and took his time and did a great job, Pumping out my tank.. Highly recommend ProSeptic!! read more

These guys really know their sh%t! In all seriousness, I don't really use Yelp or care much about outsider reviews. But apparently lots of people do. So, I'm here to say: Ive had a ridiculous amount of contractors at our house in Dutchess County over the last 2 years. It was a reno project we basically rebuilt. And one after another we had issues with service folk. Pro Septic was the exception. They came on a Sunday of a holiday weekend without flinching and didn't upcharge us like every other jerk around here. Their techs were super professional, gave us all the explaining of what was happening without talking down to us like we were idiots--another favorite pastime of guys who work on stuff. I'd recommend these guys highly and never use anyone else. Huge fan. read more

These guys are unreliable. Jason told me he would visit my property at or around 1 pm to address the problem. He never showed up and didn't respond to my follow-up telephone calls later that day. If you have a septic problem, call another firm, these guys are awful read more