In with the new, out with the old even though the old keeps coming back around. New gym, old workouts...just modified.
That said, I like the idea behind this studio buuuuut...
The Bad:
1. Limited class offerings & times
2. Pricey packages
3. Lacking in the customer service*
4. Lacking in form correction and help**
The Good:
1. Latest equipment
2. Intimate class sizes
3. Good location
4. Healthy smoothies available for purchase
5. Offers FREE Cardio Ballet class to first timers*
The explanations:
*Customer Service: ProPilates' website has a coupon for a free cardio ballet class, which is for new clients only. Sweet, sign me up! The problem arises after you take the free class and try to redeem a Living Social for 2 Cardio Ballet classes, which according to the fine print, does not make mention of needing to be a first time client. It does however say that the offer cannot be combined with any other offer. This is where the customer service bit kicks in. Rather than opting to let it go due to a miscommunication, they were not very nice about it and took that free class as though it were one of the 2 classes that were purchased. Aside from that whole issue, there's the lack of knowledge. I asked a question and was redirected to someone else who practically just blew me off. PFFT.
As potential clients, why would we (my friends and I) want to come to a gym that gives us issues and attitude on the first visit. Protip: first impressions are everything. Get with it.
**Form Correction: This brings me to my next point. I've been to a few different gyms so that I continue to mix up my routine. I know it varies per class (cardio ballet), instructor and teaching style. However, one thing I do know is that the instructor should always first ask if there are new clients and/or if there are any injuries that should be known. Strike 2. Being that I'm new to this Cardio Ballet class, I expect instructors to come around and correct some form of posture so that I can get the maximum hit in each move. Strike 2.
Btw, if you're considering the Cardio Ballet class, here's what you can expect - more cardio, lots of movement. Think old school work out video meets ballet. No weights, just body. I've been to other gyms that offer this style of working out and some focus more on muscle and toning but this one incorporates a lot of ballet moves that keeps your blood pumping the entire time. The instructor also teaches zumba and so his style of working out was constant movement, no time for rest and ballet moves, which is not a bad thing so prepare to sweat.
Overall, I like the place and enjoyed the workout. I'm definitely willing to go back and try other classes as the pilates reformer/chair classes look interesting but honestly, the customer service thing left a bad taste in my mouth. Again, I'm willing to give it another shot so hopefully it can be chalked up to an "off" day/class/instructor/time. Otherwise, they just lost at least 2 clients. I'll keep you posted! read more