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3.5 (6 reviews)

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JW Property Services

JW Property Services

(16 reviews)

My relationship with JW ends next month. The owner of the property we are renting from wants to…read moresell once our lease ends. We were given two months notice. Still a scramble to find new housing, but that's double the legal requirement for notice. In our two years together, I felt I was well taken cared of. The house is gorgeous and OLD and things happen. Maintenance requests were responded to promptly. Usually by the following business day, we'd already get a call from the maintenence team. Nine times out of ten, they came the same day to either view or address the issue. A few things have had to be replaced and that was also done promptly. The maintenence team, LOVE THEM ALL! My favorite experience with JW is their response to post-hurricane damage. We've had a couple big ones pass, including Ida. Notices were sent out saying they'd come to inspect exterior damage on all properties, no need to submit requests. On two occasions, our fence in the backyard was knocked over or knocked out on certain parts. Since Ida was so bad and we didn't have any urgent repairs needed, we waited to contact maintenence. One day, Ben knocks on our door to inform us he cleaned up the storm debris from our yards. Whaaaa?! A few weeks later, our back fence was repaired. Again, no maintenence request submitted. They were on it!

This company had a electrician wire our house who was not good for the job now the air and heating…read moredoes not work this been going on since Nov 2025 and its winter they have not said when this will be fixed its Jan 2026 I wish someone can help us I may need to call the news on this company

White Spider - One of White Spider's interior design and Airbnb management apartments

White Spider

(9 reviews)

Lakeview

I am newer to the Airbnb experience and the New Orleans area. I was really nervous about finding…read morethe right place to stay for my needs. I sent an inquiry for a cute little flat, and to my delight, was given the BEST service by White Spider! The agents were so quick to respond to my questions, find near by restaurants and even went as far as looking up tours in the area! When I ended up needing to extend my stay and the home I was in was unavailable, they pointed me to another home I ended up LOVING even more than the other! Overall, if I could thank this lovely group in person, I would. They helped a girl afraid of getting lost in a new place, find the best vacation ever!

We've used White Spider for more than two years to manage our New Orleans rental property and have…read morebeen very impressed with their service. In a fluctuating industry, this company has thrived because they have kept their eye on client service (for both property owners and guests) and attention to detail.  They know the short term rental business as well as anybody, staged our property beautifully and priced/marketed it smartly from the onset to generate positive reviews and the right momentum.  Their concierge work has been stellar, with our guests providing overwhelmingly positive reviews on responsiveness and cleanliness (we get "sparking clean" commentary from nearly every guest).  Highly recommended if you're looking for AirBnB property management in New Orleans.

Certain Property Management

Certain Property Management

(8 reviews)

Great management style. They are very experienced, articulate, and present when it comes to…read morehurricane preparedness and maintenance.

I would not recommend this management company. Very unprofessional. Our main objective in hiring…read morethis company was to get some much needed repairs on our building. After 5 long months I received 3 padded bids. We had a major plumbing problem, called it in and were informed they didn't have anyone available to call. I had to hire a plumbing company to come out after hours and make the repair. They held our condo dues in their banking account and waited until after the 24th of the month to make the deposit in our business account which put our bills behind schedule. The stairway needed repair, he presented a bid, the board gave the go ahead to make the repairs and since it became an emergency repair, he only completed half the work on the bid and charged us for the complete job. I found out the worker was billing $1500 and the bid was $2125.00. Brent with Certain Management padded the bid. It took over 5 weeks to get half the job done. His worker placed the concrete steps in our dumpster, I was contacted by River Parish Disposal that the concrete was in our dumpster and until it was removed our garbage collection was ceased. I made several request for the concrete to be removed from our dumpster, as our garbage would not be picked up. We missed 3 garbage pick ups due to Certain Management/Brent not abiding by our rules nor request.The garbage was overflowing and a pungent smell permeated the back parking area of the premises. Meanwhile, I hired a contractor to change out all the rotten wood on the front and lakeside of the building, prime and paint the entire front and inside of the courtyard, prime and paint the stairway, change out the lanterns. Something this management company had a YEAR to accomplish. A zoom meeting was scheduled to elect a new board and to address the failures of Certain Management, I was the President of the association at the time, Brent muted me from the meeting after roll call so I could not participate , no one could hear me. This made his deficiencies go unnoticed to the owners and his failures could not be discussed. He displayed his spinelessness ,unprofessional conduct and dishonest ways. This is a fair warning to all that may consider using his services. We as a board were very hopeful upon hiring CMC, Brent Coutoure, unfortunately it was an all around fail in all aspects of his management. Wendy Enright

1st Lake Properties

1st Lake Properties

(81 reviews)

I lived in a 'corporate' apartment at Boardwalk (on W. Napoleon off Cleary in Metairie) for 6…read moremonths while working for East Jefferson General Hospital. The digs were pretty basic - older building, older appliances - and the space was acceptable. The service at the rental office is okay, they're not overly helpful or efficient but they get the job done. I wouldn't necessarily highly recommend this place, but the price is fair for what you get. Plus, I have pretty fond memories of my time spend in NOLA and Metairie so that always helps while I write the reviews. Beware: The locations boast a swimming pool, but I wouldn't count on swimming there unless you have all your shots. Even then, I'd take some precautions.

I had a very disappointing experience with this apartment complex. When I moved out, I was charged…read morefor "damages" that I did not cause. There was no fair explanation or proof provided, yet I was still held financially responsible. On top of that, I was charged $1,700 just to break my lease, which felt excessive and unfair given the circumstances. The move-out process felt more like a money grab than a reasonable or professional procedure. Communication was poor, and concerns were dismissed instead of addressed. I would strongly caution anyone considering this complex to document everything in detail and be prepared for unexpected charges when moving out. I would not recommend this property based on my experience.

Properties Preferred - propertymgmt - Updated May 2026

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