My relationship with JW ends next month. The owner of the property we are renting from wants to…read moresell once our lease ends. We were given two months notice. Still a scramble to find new housing, but that's double the legal requirement for notice. In our two years together, I felt I was well taken cared of. The house is gorgeous and OLD and things happen. Maintenance requests were responded to promptly. Usually by the following business day, we'd already get a call from the maintenence team. Nine times out of ten, they came the same day to either view or address the issue. A few things have had to be replaced and that was also done promptly. The maintenence team, LOVE THEM ALL! My favorite experience with JW is their response to post-hurricane damage. We've had a couple big ones pass, including Ida. Notices were sent out saying they'd come to inspect exterior damage on all properties, no need to submit requests. On two occasions, our fence in the backyard was knocked over or knocked out on certain parts. Since Ida was so bad and we didn't have any urgent repairs needed, we waited to contact maintenence. One day, Ben knocks on our door to inform us he cleaned up the storm debris from our yards. Whaaaa?! A few weeks later, our back fence was repaired. Again, no maintenence request submitted. They were on it!

This company had a electrician wire our house who was not good for the job now the air and heating…read moredoes not work this been going on since Nov 2025 and its winter they have not said when this will be fixed its Jan 2026 I wish someone can help us I may need to call the news on this company

I found my last apartment through on the Zillow website, and this management group was doing the…read morebackground checks and rental agreements. They did not manage the actual company. They were helpful and very informative. They made the transaction so easy. The townhouse I rented was owned by a private owner, and despite the fact that was more than unpleasant, this property management made the initiation of the lease easy and painless. It was the absolute most painless portion of the entire deal. I can not speak to anything else about their services though. With as together as they were, I can only imagine everything is just as easy. Or I could be deceived. But electronic rental agreements, response within hours. Pretty darn awesome. They do have their own properties they manage. Their website is: https://www.officespace.com/profile/154428-chris-a-falk which has the contact information.

The managers are very racist people. My husband and I got married a few months ago and he wanted to…read moreadd me to the lease. They denied us to continue living here just because we are gay and I because I am Latino... and they did not allow it because I did not have an ID. still valid... for use I am in process with migration... The managers are very racist and homophobic... against the LGBTQ Community... I WILL MAKE THIS KNOWN ON ALL SOCIAL NETWORKS SO THAT LATINO PEOPLE AND THE COMMUNITY LGBTQ DO NOT COME RENT HERE..this is Sunlake apartments kenner LA

I had an apartment at Sunlake Apartments in 2013, which is owned and managed by tonti Management. I…read moresigned a 6-month lease (the minimum). One issue I had was an annoying nextdoor neighbor who kept waking me up at 5AM knocking on the wall. The lady even left a note on my door one day telling me to not wash clothes at 4AM. Mind you, I'm asleep at that time. Told someone in the office about it, they refused to do anything. Apparently, it's acceptable to allow other tenants to harass others at all hours of the morning. When I told them at the office I was leaving, they claimed I had a 6-month lease. I informed them I had already paid for six months. They responded by saying I still had another month. They claimed my first month was prorated. I moved in on the 6th or so. Barely a week into the month. The way these crooks do billing is the ONLY way you'll never move in prorated is if you move in on the 1st of the month. In this way, they will ALWAYS get an extra month out of people. Someone from the office came to inspect my apartment since I was leaving. First thing she commented on was the cuts in the counter. Those cuts had been there since I had moved in and she knew it. You could tell they had been there a long time as they were faded. Thing is, I never once cut anything on the counter. She then quickly went through the living room and bedroom then immediately stopped at an area by the bedroom doorway. There was a very small red dot (about half the diameter of a dime) on the floor, which had been there since I had moved in. She claimed it wasn't. I should have known something was up. When someone zips thorough an apartment in 5 minutes or less and is able to go straight to a "problem" that tells you they knew it was already there. I never ate or drank in my bedroom. Only thing I did was sleep in my bed. In fact, I never had anything red that could have made that mark. I ended up getting a bill from them for professional carpet cleaning service for that small red dot as well as replacement of the kitchen counter. I wonder how many others they also charged for that same thing? There was also a $6 charge for film. Here's the kicker. The lady was using a digital camera, which used no film. There was also a charge for an extra month of rent. Needless to say, I never got my security deposit back. These are the most crooked people I've ever dealt with. I see why they have such a low rating. They're nothing but crooks that rip people off and engage in fraud trying to scam people to pay for damages that have existed for years in their apartments. If you're looking for a reputable place stay clear from Sunlake Apartments or any complex owned by their parent company, Tonti Management. Seems to be run by crooked people doing their best to rip others off.

Recently changed ownership Not sure how they will change…read moreSoniat. I'd be careful for awhile But they have done great employees that know their stuff

I rented a property on St. Philip Street listed under this property management company that was…read moreinfested with termites. I called several times about the issue, and they allowed the landlord to just send his maintenance guy, which simply sprayed over the counter bug spray in the walls. The termites were swarming in the house and eating through the walls, and just before I moved out they sent me a paper saying they were raising the rent! They were aware of the issue when I moved in as the neighbors had been dealing with this for at least a year prior. They just patched it up, kept most of my deposit, and re rented it. It was so bad that my personal property was damaged inside the apartment. Beware if you rent from them.

I've been very pleased with Red Fish Management over the past three years. They handle any repair…read morerequests promptly.

I gave Billy Borrousso Red Fish Property Management my highest recommendation. If you are looking…read morefor a management team that combines integrity, construction expertise, and elite costumer service, look no further. Billy and his team treat every property with the same care and attention they would their own.

I lived in a 'corporate' apartment at Boardwalk (on W. Napoleon off Cleary in Metairie) for 6…read moremonths while working for East Jefferson General Hospital. The digs were pretty basic - older building, older appliances - and the space was acceptable. The service at the rental office is okay, they're not overly helpful or efficient but they get the job done. I wouldn't necessarily highly recommend this place, but the price is fair for what you get. Plus, I have pretty fond memories of my time spend in NOLA and Metairie so that always helps while I write the reviews. Beware: The locations boast a swimming pool, but I wouldn't count on swimming there unless you have all your shots. Even then, I'd take some precautions.

I had a very disappointing experience with this apartment complex. When I moved out, I was charged…read morefor "damages" that I did not cause. There was no fair explanation or proof provided, yet I was still held financially responsible. On top of that, I was charged $1,700 just to break my lease, which felt excessive and unfair given the circumstances. The move-out process felt more like a money grab than a reasonable or professional procedure. Communication was poor, and concerns were dismissed instead of addressed. I would strongly caution anyone considering this complex to document everything in detail and be prepared for unexpected charges when moving out. I would not recommend this property based on my experience.

November 2nd, 2016 I rented a property from Latter & Blum in the French Quarter. I can not begin…read moreto tell you how terrible this landlord was to rent from. When my window HVAC broke during August, it took a full week to get a new unit installed, and when he installed a new one, he didn't purchase an HVAC, just an Air Conditioner. After that moment, I no-longer had heat in my unit. The community laundry facility has been broken for over 6 months. Countless times us tenants asked for this to be repaired only to have him say he will fix it and never follow through with his word. All of the other tenants moved out due to being unable to wash their clothes. Now that I have a baby boy on the way, I refuse to subject my son to a dwelling with no heat, no way to wash his clothes, and overall to this level of landlord neglect. I was the last remaining tenant to leave. Never received security deposit back.

Had the pleasure of having Leslie Cambre as our agent! Super…read moreeasy from beginning to end & closing was within 4 weeks! For a smooth transaction Leslie Cambre is definitely your agent!

I am newer to the Airbnb experience and the New Orleans area. I was really nervous about finding…read morethe right place to stay for my needs. I sent an inquiry for a cute little flat, and to my delight, was given the BEST service by White Spider! The agents were so quick to respond to my questions, find near by restaurants and even went as far as looking up tours in the area! When I ended up needing to extend my stay and the home I was in was unavailable, they pointed me to another home I ended up LOVING even more than the other! Overall, if I could thank this lovely group in person, I would. They helped a girl afraid of getting lost in a new place, find the best vacation ever!

We've used White Spider for more than two years to manage our New Orleans rental property and have…read morebeen very impressed with their service. In a fluctuating industry, this company has thrived because they have kept their eye on client service (for both property owners and guests) and attention to detail.  They know the short term rental business as well as anybody, staged our property beautifully and priced/marketed it smartly from the onset to generate positive reviews and the right momentum.  Their concierge work has been stellar, with our guests providing overwhelmingly positive reviews on responsiveness and cleanliness (we get "sparking clean" commentary from nearly every guest).  Highly recommended if you're looking for AirBnB property management in New Orleans.

Great management style. They are very experienced, articulate, and present when it comes to…read morehurricane preparedness and maintenance.

I would not recommend this management company. Very unprofessional. Our main objective in hiring…read morethis company was to get some much needed repairs on our building. After 5 long months I received 3 padded bids. We had a major plumbing problem, called it in and were informed they didn't have anyone available to call. I had to hire a plumbing company to come out after hours and make the repair. They held our condo dues in their banking account and waited until after the 24th of the month to make the deposit in our business account which put our bills behind schedule. The stairway needed repair, he presented a bid, the board gave the go ahead to make the repairs and since it became an emergency repair, he only completed half the work on the bid and charged us for the complete job. I found out the worker was billing $1500 and the bid was $2125.00. Brent with Certain Management padded the bid. It took over 5 weeks to get half the job done. His worker placed the concrete steps in our dumpster, I was contacted by River Parish Disposal that the concrete was in our dumpster and until it was removed our garbage collection was ceased. I made several request for the concrete to be removed from our dumpster, as our garbage would not be picked up. We missed 3 garbage pick ups due to Certain Management/Brent not abiding by our rules nor request.The garbage was overflowing and a pungent smell permeated the back parking area of the premises. Meanwhile, I hired a contractor to change out all the rotten wood on the front and lakeside of the building, prime and paint the entire front and inside of the courtyard, prime and paint the stairway, change out the lanterns. Something this management company had a YEAR to accomplish. A zoom meeting was scheduled to elect a new board and to address the failures of Certain Management, I was the President of the association at the time, Brent muted me from the meeting after roll call so I could not participate , no one could hear me. This made his deficiencies go unnoticed to the owners and his failures could not be discussed. He displayed his spinelessness ,unprofessional conduct and dishonest ways. This is a fair warning to all that may consider using his services. We as a board were very hopeful upon hiring CMC, Brent Coutoure, unfortunately it was an all around fail in all aspects of his management. Wendy Enright

So far I've been really lucky with rental properties. I've been blessed with most of the time I've…read morerented a place being rented from family so getting things fixed, working out if I'm a day late on rents, etc. was incredibly easy. Needless to say, shifting to renting from a property management company had me a bit worried that I'd get stuck with an uncaring company that wouldn't get things fixed or address any issues I had with the property. I'm happy to say that Properties Preferred is definitely not uncaring. Let's start at the beginning. I started a new career and decided to look for a new home. Rather than living with two other bachelors in the back half of a tiny duplex I decided to find a place with lots of space for me and my girlfriend (and all of our junk). We looked at a lot of places before coming across one being shown by PP. We pulled up at a nice townhouse in Old Metairie one evening and were greeted by Todd who warned us that the previous tenants had recently been evicted and damaged the property; he then apologized for the state it was in and promised anything wrong would be fixed before we moved in. I admit, my first reaction was to be wary, as though I was dealing with a used car salesman. However, we loved the place, its big open spaces, and its great price on rent, so we leased it. True to his word, Todd (and his partner Blanche) got the place together for us. We're talking replacing most of the carpet upstairs, new lighting fixtures in most rooms, a new ceiling fan (the evicted tenants had torn the old one down!), even electrical work. Now the place looks amazing. Things like carpet and fixtures were done before we signed the lease. At signing Todd just told us that he was sure there were things that were missed and would only turn up as we moved in and lived there and that all we had to do was put together a list for him. Sure enough, things like a non functioning outlet became apparent and we put together our list. Within a week everything was fixed. Overall Properties Preferred has done a great job managing and addressing my concerns as a renter. My only complaint is that I would like to see a faster response on emails, but I know we're not the only tenants and not everyone relies on email like I do. But I always get a response within a business day or two, or a phone call to check on things.

BUYER and RENTOR BEWARE!…read more We really needed help finding an apartment in Metairie and my mom suggested Properties Preferred. They helped her find her apartment, so we used their free apartment service. They rented us a property on Lake Ave. in Metairie. Everything was decent for just about three years. We were good tenants and paid rent loyally even through the pandemic. When our air conditioning unit began to have problems we were informed that even though the a/c professionals advised in the replacement of a part to fix the unit, the owner of the property REFUSED to adjust or fix the a/c unit. This is july in New Orleans so it's really hot. We decided to move! Be cautious if you find this property in your search for a rental in 2021. Make sure the a/c unit works correctly prior to putting down the deposit! We did not get our deposit back even though everything was clean. In fact it was cleaner than when they rented it to us.